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“comfortable hotel, good value” 4 of 5 stars
Review of Fairfield Inn Santa Fe

Fairfield Inn Santa Fe
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Fairfield Inn Santa Fe
2.5 of 5 Hotel   |   4150 Cerrillos Road, Santa Fe, NM 87505   |  
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Ranked #42 of 60 Hotels in Santa Fe
Los Angeles, California
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“comfortable hotel, good value”
4 of 5 stars Reviewed August 5, 2012

I came to Santa Fe for a business trip. The hotel was comfortable and the staff was very helpful and friendly. The location was convenient for me, but it doesn't seem very close to the main tourist attractions.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
property85, General Manager at Fairfield Inn Santa Fe, responded to this review, October 18, 2012
I'm happy to hear you had a pleasant stay. I appreciate your comments on the helpful, friendly staff, and appreciate you taking the time to comment. It sounds as though they provided the service we expect. I'm pleased to hear our location was convenient for your needs. Since we are walking distance to shopping and restaurants, it is what most of our guests like the most.We appreciate your business and look forward to seeing you on future visits.
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164 reviews from our community

Traveler rating
    36
    61
    42
    13
    12
See reviews for
33
71
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12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • English first
  • German first
  • Japanese first
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English first
Lubbock, Texas
Level Contributor
156 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed August 1, 2012

We stayed at this Fairfield on a stop over in Santa Fe on our way to the mountains of northern New Mexico. It was a good choice, with quality typical of the chain, though the hotel could use updating. The desk clerk was helpful, and the room was fine. As with all the hotels on Cerrillos, it is a fair distance from the plaza and the galleries on Canyon Road, but Santa Fe is not that big a town and is fairly easy to get around in.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
property85, General Manager at Fairfield Inn Santa Fe, responded to this review, October 9, 2012
It sounds as though you had an overall nice trip. I am happy to hear you made a good choice in staying with us, and pleased our staff was helpful. We appreciate your comments and hope to see you on furture visits.
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Fort Collins, Colorado
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed July 25, 2012

We stayed for 2 days and it was the worst Marriott I have stayed in so far. The staff was excellent but the room did not really look clean. We were going to make coffee but the but the packs had been used by previous guests and had not been replaced or the empty ones thrown away. There were hairs on my bed and lots in the bathroom. The second night I found the bath mat wet in the tub in about 4" of water even though the room had been cleaned that day.

Room Tip: Get a first floor room, there is no elevator
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
property85, General Manager at Fairfield Inn Santa Fe, responded to this review, October 17, 2012
I sincerely aplogize for the issues you experienced in your room. By no means is this acceptable nor is it our standard operation. I have addressed the issues with the housekeeping staff. I appreciate you bringing this to my attention. It is our goal to provide complete satisfaction, I would appreciate the opportunity to provide you with the service you so well deserve. Please contact me should you be in the area again.
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Ithaca, New York
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 22, 2012

I stayed here for a full week vacation, had no problems at all. Clean, Friendly, and a overall Good staff. I will definatly stay here again.

Room Tip: Odd number rooms are on the Highway side, I would imagine even number rooms would be quieter, also...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
property85, General Manager at Fairfield Inn Santa Fe, responded to this review, October 17, 2012
Thank you for responding with your comments and taking the time to do so. It's always a pleasure to hear from our guests. I am happy to hear you were pleased with the staff and rooms during your week stay with us. Knowing you will definately return on future visits assures us we are providing the service our guests deserve. Thank you.
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Virginia Beach, Virginia
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed July 17, 2012 via mobile

I am a Gold Elite Marriott Rewards member, and stay at Marriott properties a lot! I must say I did not feel like I was staying at a Marriott while I was at this Fairfield Inn! It was more like an old, shabby Motel 6! The lobby/breakfast room was undersized, the exterior in mediocre conditions! But all of this is not that important: the place where you stay the most is your room! Well, that was the worst part! As soon as we entered the room, a strong roach repellent smell came out of there! We thought: "at least there won't be roaches!" But no, there was one right by our bed, and it was alive! We put some food in the fridge and freezer and by the following day we had to throw it away because of the strong roach repellant smell there was in the fridge! As far as rooms this hotel would deserve nothing more than 1 star, the employees were however very courteous and hard working, reason why I'm giving 2 stars together with the fact that the room was nicely decored (the bathroom was small and hardly accessible because of a sink right in front of the door). This is surely the worst Marriott I've ever stayed at, and I definitely do not recommend it! I am truly surprised that this is a Cat. 4 Marriott hotel, when it hardly reaches the Cat. 1 standards! There isn't even an elevator!

  • Stayed July 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
property85, General Manager at Fairfield Inn Santa Fe, responded to this review, July 23, 2012
I appreciate your comments.I have inspected the room, notified our maitenance team and pest control contractor and while our inspection found nothing, we will continue to take the proper steps to ensure our hotel is pest free. I am pleased to hear you found our staff was hard working and courteous. Thank you for your time.
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Irving, Texas
Level Contributor
169 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed July 10, 2012

This is not the hotel in the picture. It is a smaller version that seemed to be constructed differently maybe because of Santa Fe building codes. It seemed more like a lodge. They also did not have an elevator for the second floor, but that wasn't a problem for us. The desk person was very nice and friendly and the hotel was clean. It makes a fine stop, and I would stay there again.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
property85, General Manager at Fairfield Inn Santa Fe, responded to this review, October 9, 2012
We would love to have you back for another visit! It is always a pleasure to hear when our guests comment on our clean rooms and friendly staff. I appreciate the information regarding our hotel photo, we are currently working on the error. Thank you for your feedback and we look forward to seeing you on your future trips.
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Venice, Florida
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 10, 2012

You could hear people walking in the room above. Upon check-out, the front desk staff said that had just started.

The woman that checked us in was rude!

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
property85, General Manager at Fairfield Inn Santa Fe, responded to this review, October 9, 2012
I sincerely apologize for the noise inconvenience you experienced during your stay. I appreciate you bringing this to my attention, and have address the issue with the staff. At any time day or night, we want to hear from our guests should there be any type of issue so we can adrress it immediately. Your time is valuable and I appreciate you taking the time to comment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Santa Fe

Address: 4150 Cerrillos Road, Santa Fe, NM 87505
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Santa Fe 2.5*
Number of rooms: 55
Reservation Options:
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Also Known As:
Fairfield Inn Santa Fe Hotel Santa Fe
Fairfield Santa Fe
Santa Fe Fairfield Inn

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