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“Wonderful service and nice stay.” 5 of 5 stars
Review of DoubleTree by Hilton Santa Fe

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DoubleTree by Hilton Santa Fe
3.0 of 5 Hotel   |   4048 Cerrillos Rd., Santa Fe, NM 87507   |  
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Ranked #17 of 59 hotels in Santa Fe
Golden, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Wonderful service and nice stay.”
5 of 5 stars Reviewed March 30, 2013

We stayed a night at DoubleTree at Santa Fe and it was one of the best stay we had ever. The service and front desk were excellent and very friendly. The hotel is very clean and neat. We really loved it.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this review, April 8, 2013
Hi Naser T,
Thank you for such a high compliment to our service and accomodations. I hope we can have the chance to welcome you back again on a future visit.

Barry Baxter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

187 people have reviewed this hotel

Traveler rating
    98
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    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Cannon Falls, Minnesota, United States
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 25, 2013

I enjoyed my stay, good location as very close to downtown and easily navigated around town from this location. The staff were very good with attention to detail. The beds were wonderful and I am quite 'picky' with comfort and this hotel is quiet and comfortable. The pool/whirlpool is a bit small but perfect for kids. The fitness center has all of the equipment needed for a good workout. The internet worked fine. I really liked the balconies in each room, very nice touch to the stay!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at DoubleTree by Hilton Santa Fe, responded to this review, April 8, 2013
Hi Michelle M,
Thank you very much for taking the time to write a review of your stay at our hotel. I am glad you enjoyed our amenities and service and I hope you will stay with us again on a future visit to Santa Fe.

Barry Baxter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 24, 2013

This hotel was an excellent choice for our family trip to Santa Fe. There were absolutely no problems of any kind. The room was spacious and well-appointed. The lobby was welcoming, breakfast was great, and our family enjoyed the pool The cookies are a nice touch. We would definitely stay here again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this review, April 8, 2013
Beverly C,
Thank you for taking the time to review our hotel. I am very happy you enjoyed your stay and hope you will visit us again on a return trip to Santa Fe.

Barry Baxter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 22, 2013

We selected the DoubleTree by Hilton in Santa Fe over this Spring Break Weekend mainly because our favority downtown hotel was booked. So, we looked for a hotel near one of our favorite Santa Fe restaurants, Plaza Cafe. The Hotel staff and accomodations met Hilton's high standards, however a lengthy and loud party in the hallway at 2AM (yea sping break) and an outrageously expensive breakfast buffet ($12.00) were major distractors. I would have expected hotel security staff to intervene sooner (at all) to ask the party people to quiet down given this property is relatively small. The breakfast "buffet" was little more than a Holiday Express buffet with a couple more options. Given that there are far too many local breakfast choices (The Pantry, Plaza Cafe) and other nearby hotels with free hot breakfasts, $12.00 is way too much for sliced cantelope, boxed cereals and luke warm eggs and sausage links. A hot cookie is nice but an affordable hot breakfast is what will bring me back as a guest.

Stayed March 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this review, March 25, 2013
Hello CCMS_1131,
While sometimes there is not much we can do to prevent noise disturbances such as the one you experienced, we should be better at responding to and taking care of the issue. I sincerely apologize for the noise you experienced during your stay and while not normal our hotel, our 24 hour security staff is trained to handle situations like this when they arise. I am very sorry they were not able to quiet down the other guests in a more timely manner. Please feel free to contact me directly if you would like to discuss this or any other issue you experienced during your stay. (505)913-2660. The cost of our Wake Up DoubleTree Breakfast Buffet is competitive with similar breakfasts in the area and has a large variety of choices as well cooked to order omlettes, pancakes, and eggs any way you like if the hot food on the buffet isn't what you are looking for. We also have a full menu to choose from if you would like something that you don't find on our buffet. I am happy the service of our staff and your accommodations were great and I apologize for the noise issue experienced. I understand you have a lot of choices in Santa Fe and I hope you will give us another try on a return visit to the area.

Sincerely,

Barry Baxter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 16, 2013

DoubleTree by Hilton in Santa Fe is a great place to stay. It's quiet, extremely comfortable--a nice retreat to come back to after spending a long day touring Santa Fe and the surrounding area. Patina's is a great place to enjoy breakfast--the buffet is good but they also cook eggs, omelets, and pancakes to order. We so enjoyed our stay here and if we're fortunate enough to come back to Santa Fe, this will be our "home" for the time we're here.

Room Tip: Ask for a room with a balcony. It's a nice place to have your morning coffee.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this review, March 22, 2013
Thank you very much for your kind comments. We are very happy you enjoyed your stay with us and look forward to welcoming you back in the future.

Barry Baxter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 9, 2013

September in Santa Fe....weather was great...the Saturday farmers market is unbelievable!!
The doubletree hotel was very accommodating...very clean....great location.....room a little small but bed was very comfortable

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this review, March 14, 2013
We are very glad you enjoyed your stay with us, I hope you will choose our hotel again on a future visit to Santa Fe.

Barry Baxter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 28, 2013

We just stayed one night for an overnight trip up from Albuquerque. It was me, my seven year old daughter and my two teenage nieces. We got connecting rooms and we were all very happy with how clean, spacious, well-decorated and comfortable the rooms were. The front lobby area has an inviting lodge feel--a comfortable couch where you can read by the fire. The girls really enjoyed the indoor pool. It was small but still enjoyable for them. Everyone gave friendly and attentive service. The hotel offers fluffy white robes upon request, free internet, and of course, warm cookies upon arrival. The hotel seems to strive to offer what guests will enjoy and appreciate without nickel and diming or making guests feel like a bother.

The place was just so CLEAN. I was thrilled with the environment and we had a wonderful stay. For families, the hotels around the plaza just are not really appropriate. For the price, you get so little space and there is not usually much for the kids to do. This place is a perfect compromise--the plaza is only like 5 miles away so we went there for dinner and to walk around and then returned to our great hotel space.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, General Manager at DoubleTree by Hilton Santa Fe, responded to this review, March 1, 2013
Dear MarissaP3:
Thank you for taking the time to tell us about your experiences, it is always wonderful to hear when our guests truly enjoy their stay in our hotel and the service of our staff. I hope we will have the opportunity to welcome you back to the DoubleTree by Hilton Santa Fe in the future.

Sincerely,

Barry Baxter
Genera Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Santa Fe

Also Known As:
Doubletree By Hilton Santa Fe Hotel Santa Fe
Doubletree By Hilton Santa Fe Hotel
Holiday Inn Santa Fe
Santa Fe Holiday Inn
Address: 4048 Cerrillos Rd., Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Santa Fe
#23 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Santa Fe 3*
Official Description (provided by the hotel):
The DoubleTree by Hilton Santa Fe is in a great location for all of your Santa Fe destinations and business needs. We are only minutes from the Historic Plaza, Santa Fe Place Mall, Golf Courses, Santa Fe Colleges, Santa Fe Opera, Casinos, Interstate 25 and just thirty minutes from the Santa Fe Ski Basin. If you are filming in NM or a business traveler visiting Los Alamos National Labs, UPS, Fed Ex or a local business you will find that the DoubleTree by Hilton Santa Fe is the perfect location to meet, relax and work with over 4,500 square feet of flexible meeting space. We offer complimentary hotel shuttle service to and from the Santa Fe Airport, complimentary high-speed Internet access and much more. Enjoy a delicious meal for breakfast at Patina's or dinner at Mezcal Bar and Grill featuring contemporary American cuisine. Santa Fe, New Mexico enjoys over 330 days of sunshine offering powder skiing in the winter with spectacular views of New Mexico's romantic and colorful sunsets. So come and experience the DoubleTree by Hilton Santa Fe in the City Different amid the Land of Enchantment. ... more   less 
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