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“Friendly staff, okay rooms” 3 of 5 stars
Review of Inn At Santa Fe

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Inn At Santa Fe
3.0 of 5 Hotel   |   8376 Cerrillos Road, I-25, Santa Fe, NM 87505   |  
Hotel amenities
Ranked #24 of 60 Hotels in Santa Fe
Certificate of Excellence 2014
GreenLeadersSilver level
Reviewer
4 reviews 4 reviews
36 helpful votes 36 helpful votes
“Friendly staff, okay rooms”
3 of 5 stars Reviewed July 21, 2014 via mobile

From the pictures I saw before booking the hotel, I thought it'd be a little bit nicer than it was. It was not horrible, but wasn't the most extravagant either. Room was okay and clean and the hotel is located in the same lot as the outlets and off the highway. The elevator was under construction and the shower made me feel like I was in an Apollo mission - style pod. We only stayed for one night so the value was okay.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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434 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Texas
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 5 cities Reviews in 5 cities
609 helpful votes 609 helpful votes
4 of 5 stars Reviewed July 13, 2014

The furniture in my room looked almost new. I had a problem figuring out the TV since I have cable at home, not DirectV. At other hotels where I've stayed that had DirectV, detailed instructions explaining all the buttons on the remote was the first thing on the screen, and their remotes were different from this one.
The bathroom was small, but the shower stall was a nice size. No tub.
The breakfast the next morning had a good selection, but when I got there about 8:15 AM, they were out of eggs, sausage and gravy for about 15 minutes. I don't eat breakfast except when I'm traveling, so it was like being at home :) But I have to have my coffee, and they were out of coffee and cups for the first 10 minutes. It looked like 1 lady was trying to do everything herself.

Oh, I did see a potentially dangerous problem in my room. On each side of the queen bed there was a pedestal table with a granite top about 1/2 inch thick. The tables were right up against the bed, with their iron pedestals bolted to the floor. I would be afraid people would roll over in their sleep and bang their heads on those granite tops like I almost did. See photo.
But all in all, it was a good stay, and the general manager and front desk staff were nice and helpful.
I'd recommend the hotel, as long as you bring your ear plugs so the loud noise from the A/C or heat doesn't keep you awake.

Stayed July 2014, traveled solo
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas City, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 13, 2014

I recently stay at this hotel for business, usually a week at a time. The rooms are great and offer a comfortable nights sleep. The bar and restaurant area has a neat atmosphere. They also have decent rates. The one suggestion I can make is to ask for a room away from anyone with pets. They also have several amenities and it is located away from a lot of the noise of the city and congestion.

Room Tip: Get a room away from those they allow pets in!
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Green Features: The staff is great and accommodating! It offers a friendly environment with good company.
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amarillo, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 7, 2014

My family took a much needed vacation to Santa Fe in April 2014. Our choice to stay at the Inn at Santa Fe is never a decision, it's a given. We've been going to New Mexico for 7 years now and this hotel has been our very favorite. In fact, my husband and several of his buddies took a trip in June to Santa Fe. My husband said he would make the accommodations and after one quick email we had the rooms
set up for all of them. They even made arrangements for a friend who needed wheelchair accommodations. We trust, love, and appreciate the staff at the Inn at Santa Fe. One visit and you will understand.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 7, 2014

Booked this hotel for the 4th of July weekend (FRI and SAT nites). After seeing so many 4 and 5 star ratings I was thinking this must be pretty nice. Well if I had to sum up this hotel in one sentence: "Motel 6 with free breakfast". When they say "boutique" hotel, that means small rooms. We had the single queen room. (208 specifically). Well this is not a queen size bed, it is a full size. And the room is so small that there is no closet or armoire to put your stuff. They have those open handing racks with hangers and shelf above. In this room your get 2 drawers for folded clothes. So for one or two nights, you can manage. The sink/vanity is in the room itself, the toilet and stand alone shower are separate. This is why I make the comparison to Motel 6 - I personally do not like to see my clothes hanging. I prefer to put all of that stuff in a closed closet, out of sight. And they also have those AC/heater units that are in the wall, old style. We left the AC ion "high cool" and it was ok. Every now and then, depending on the fan, it got a bit noisy. As to the breakfast, nothing that Holiday Inn Express or La Quinta do not have now. Same set up. Food is lukewarm at best as so many people serving themselves at the same time, you can't keep it really hot. My girlfriend was so disappointed in this that we ate at IHOP on Sunday before heading home.

Positives - quiet room and clean. Housekeeping is a bit spotty though. Upon checking in FRI, no soaps or those little courtesy shampoos. I got some off an unattended cart on the hallway. Saturday, no tissue box replacement in the vanity or bathmat. (Guess we were supposed to stand on the hard tile floor.). Called the desk and they said I could come down and get these things. Ok, I do go down and received another towel to use, they ran out of bathmats. And no apology. Another trip to Santa Fe, and I think I would not stay here again. $125 a nite seems high to me, but everything in Santa Fe is expensive.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 4, 2014

I flew into Albuquerque and drove to Santa Fe. The Inn at Santa Fe was easy to find, and once inside, I was also pleased to find a very friendly, helpful staff. This place is clean and quiet, my bed was comfortable, and my sleep was restful every night. For a woman traveling alone, this was a very good experience. I felt safe at all times and will return for my next trip to Santa Fe.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manama, Bahrain
Senior Contributor
45 reviews 45 reviews
41 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 30, 2014

This place is great to stay at, the staff are very nice. It's cosy here, the rooms aren't huge but everything else makes up for that, down to the muffins to go in the morning. We were made to feel very welcome here, the staff make the place. The rooms are very clean and comfortable.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn At Santa Fe

Address: 8376 Cerrillos Road, I-25, Santa Fe, NM 87505
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Santa Fe
#14 Business Hotel in Santa Fe
#19 Family Hotel in Santa Fe
#30 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Inn At Santa Fe 3*
Number of rooms: 99
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Also Known As:
Inn At Santa Fe Hotel Santa Fe
Hotel Santa Fe

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