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“Great Experience” 5 of 5 stars
Review of Inn At Santa Fe

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Inn At Santa Fe
3.0 of 5 Hotel   |   8376 Cerrillos Road, I-25, Santa Fe, NM 87505   |  
Hotel amenities
Ranked #25 of 60 Hotels in Santa Fe
GreenLeadersSilver level
Evergreen, Colorado
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“Great Experience”
5 of 5 stars Reviewed February 26, 2014

This is the second time we have stayed here and it is better than ever. The room was quiet and very clean and fresh, the dinner was great, and the complimentary breakfast was terrific. The wait staff was very nice as well as the front desk personnel (Shirley and Oscar). They knew all about the hotel services as well as local gas stations, restaurants, things to do, etc. We had a wonderful stay and will stay there again. Oh, yes, the beds are amazingly comfortable.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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419 reviews from our community

Traveler rating
    211
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    51
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Golden, Colorado
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 18, 2014

We had come across one of those Living Social deals and being HUGE fans of Santa Fe, this deal was simply too good to pass up. We chose an off-season time (early December) and it was awesome!! Coming down from Colorado we opted to leave a day early to get ahead of snow and some cold temps (it followed us anyway) and the folks at the INN were super accommodating. They allowed us to utilize the same rate from our deal for the extra night and it was so worth it!

The deal came with a bottle of wine and a voucher to use at their little Cafe which was perfect. Sitting by the fire sipping wine and some yummy beer on tap - just does not get any better. And one cannot leave out the full FREE breakfast! This is not your skimpy breakfast - but the real deal!! Eggs, bacon, sausage, waffles, oatmeal, muffins etc etc... you just can't beat that.

All of the folks who work there were super nice and made our stay even more special. Kudos to you all! I think it was Hunter at the front desk who stepped up to be bartender as the one night the weather got so bad that their regular guy could not make it in. He rocked the place. I mean every table in the little cafe was just about full. Looked like people taking refuge from the elements - it was pretty cold and snowy!!

Overall their rooms were great too. Looks like the INN had some recent upgrades and with a fridge, microwave, coffee maker and even the beds were sooo comfy!! This place really was a gem!! So grateful that we had the opportunity to stay there and we will be back for sure!!

Thank-you to all at THE INN AT SANTA FE for making our stay so very memorable :)

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laguna niguel caalifornia, USA
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 12, 2014 via mobile

Don't be fooled by its street appearance. A pedestrian exterior belies a nice little inn that is cozy and friendly. Comfortable, if small, rooms. Nice little bar/restaurant off the lobby. Limited menu, but what we ordered was good. Handy off the 25. We'd stay here again.

Stayed February 2014, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 10, 2014

The Inn at Santa Fe is located a bit on the edge of Santa Fe, but the access to the Old Town and the Roundhouse (don't miss this!) really are easy and the value at the Inn is excellent. The rooms are well-appointed (great bed and shower!), the breakfast really good with lots of choices, and the staff quite amazing (thank you to the manager: Victoria, the night desk: Shirley, the day desk: Oscar, and the person who runs and runs to keep the breakfast fresh for everyone, Cesar). We felt appreciated. Thanks to everyone!

Room Tip: The Inn is in the process of adding additional outlets above the desk area -- so if you have multipl...
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bingen am Rhein, Germany
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 27, 2014

As tourists on our first trip to Santa Fee we wanted a hotel near the highway but within close proximity to downtown.  While traveling we happened to strike up a conversation with another couple and they recommended this hotel. 
The price was good for what we received. A good room which was clean and comfortable. The complimentary breakfast in the morning included a wide variety of options and was well presented. We were well pleased and would definitely recommend the hotel to others.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 14, 2014

The hotel in general is nice, staff is very attentive and courteous, but the hotel has some issues. Rooms are rather small, some with two twin beds, which are really uncomfortable. The front desk is constantly understaffed, therefore attention is really slow. Breakfast was good, but nothing to celebrate. The hotel is right next door to a rather small outlet mall and far away from the downtown, which is really what you would like to go to Santa Fe in the first place. For the price tag it has, is not such a bad option, but if you have the chance and the pockets, choose one of the very nice and fancy hotels in the downtown area instead.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 6, 2014

We love Tripadvisor. We trust the people's reviews as a true measure of the value of their experience. The Inn at Santa Fe got pretty good reviews. The booking agencies listed on the page offered a 75.00 rate so we negotiated a room at that price with the hotel front desk person .Little did we suspect that a negotiated price would land us in an 'economy room 139'-small with barely enough room to walk around the bed which was comfortable enough. Apparently the '100's floor' designates the discount rooms.

We wanted a hotel with 'wet services' and that is the reason we picked this hotel. When we inquired during the initial phone call about the working condition of the facilities we were assured by the staff that everything was in working order. Beware! Hotel staff often says 'everything is fine' because they don't know or care.

Upon arrival the first thing we noticed was that the outer security door's card lock did not work so anyone could walk in. The second thing was a small amount of debris in the hall. The desk personnel were very nice. Excited to explorer the 'wet area' we asked to see it immediately. They pointed us toward the pool area and the first thing I noticed was an outdoor seating are with a couple of tables and chairs with a winter's accumulation of unswept leaves and debris-looking lonely and abandon.

Undeterred, we ran back to our room and changed into our bathing suits. Ran back to the 'wet area' ready for our spa experience. First thing we read the instructions on warming up the hot sauna, and cranked it up. Next we turned the little timer knob that was supposed to activate the jets in the tub. But...NADA...ZIP...ZILCH! That's the sound of a whirlpool hot tub not whirling. Five jets, one pitiful stream.

Certain that some major glitch had occurred, I jumped out and ran to the front desk person who summoned the maintenance guy who accompanied me to the equipment room where he stood for a moment ostensibly surveying the working order of the equipment. "Everything looks fine" he said in an effort to sound knowledgeable and convincing. Disappointed, I resigned myself to a mere hot tub without the whirlpool. But within minutes my friend and I noticed a burning sensation in a most delicate unmentionable area of our bodies. Adding insult to injury, the sauna never warmed up despite assurances from the staff-who apparently never used one in good working order.

On the morning of the second day, a previous guest's nitrogen patch fell out of the bedclothes on which we slept. EWWWWW! That afternoon we went back to the hot tub to see if anything had improved. Miraculously the jets-all five-were working fine. BUT a strong odor of bleach wafted up from the hot tub water offending our nostrils. Bleach is a unique smell unlike any other. I have a hot tub and know the difference between chlorine and bleach. When we tried to point out the danger of having a quantity of bleach in a hot tub, the maintenance guy fluffed it off saying that the PH in the pool was fine. When I tested the water back at mi casa using my test strip it read off the charts in both chlorine and cyanuric acid.

Despite the excellent breakfast, the whole experience left me disappointed and disillusioned in the character of the employees and the general quality of the service including their response to our queries.

Dear hotel staff everywhere-Don't lie, conceal, exaggerate or otherwise deceive your patrons: we're too smart for that. And we will use the power of our Tripadvisor pen to warn other travelers: The Inn? Not worth the price!

Room Tip: Don't take the 100's rooms
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn At Santa Fe

Address: 8376 Cerrillos Road, I-25, Santa Fe, NM 87505
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Santa Fe
#13 Business Hotel in Santa Fe
#24 Family Hotel in Santa Fe
#29 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Inn At Santa Fe 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Inn At Santa Fe Hotel Santa Fe
Hotel Santa Fe

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