We paid extra for a "Shop & Stay" package which claimed to include a deluxe room as well as a gift and coupon from the outlet mall next door. What we got was an extremely small room which smelled BADLY of dog feces and urine. Once we stepped inside we saw why...the carpet was heavily stained by previous dogs and the hotel's cleaning techniques must have been non-existent. We did not receive the promised gift or coupon and we were afraid to stay in something which was an obvious health hazard. They say you get what you pay for, but we stay in hotels quite often and expected much higher quality for our $125+. We had never been to Sante Fe before so had no idea we were booking a low end hotel. Needless to say, we were not impressed, won't be visiting again and wouldn't even recommend this hotel for someone looking for a kennel for their dogs.
On the other hand, the hotel desk clerk was a very nice young man who tried his best to make up for the situation and it clearly was not his fault. He should be commended and promoted, then he should find a job at a hotel which deserves his quality.
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- Also Known As:
- Inn At Santa Fe Hotel Santa Fe
- Hotel Santa Fe