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“Needs some upgrades.” 3 of 5 stars
Review of The Santa Fe Suites

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The Santa Fe Suites
2.5 of 5 Hotel   |   3007 S St Francis Dr, Santa Fe, NM 87505 (Formerly Camel Rock Suites)   |  
Hotel amenities
Ranked #48 of 60 Hotels in Santa Fe
Las Cruces, New Mexico
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Needs some upgrades.”
3 of 5 stars Reviewed August 5, 2014

We have stayed here twice while visiting family and just needing something basic and inexpensive. The pros are that it was clean, it has a small kitchenette, and the staff are friendly and helpful. However, the mattress and bedding are definitely substandard. The sheets are thin and the two small pillows were not adequate or comfortable. The bottom sheet was not fitted, and continually came loose from the mattress. The mattress was lumpy. Two other suggestions..please add a hook tho the bathroom door, and add a blow dryer.

Stayed August 2014, traveled with family
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369 reviews from our community

Traveler rating
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    76
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    32
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Dunkirk, Maryland
1 review
2 of 5 stars Reviewed August 1, 2014

We were a late arrival, so I guess the "good" rooms were all gone. The first room had filthy pet-stained carpets and smelled like smoke so bad that we immediately asked to be moved. We knew we couldn't sleep there. Smelled like someone had been smoking in there 10 minutes ago. We had SPECIFICALLY requested NON-SMOKING ACCOMMODATIONS! The second room was a bit better; it had cigarette burns in the carpet and smelled slightly of smoke, but we stayed there one night because they had no more rooms. We saw the manager in the morning and demanded to be moved. He was very accommodating and gave us another room. The third room had some electrical issues that were being repaired so we could not get in until later in the day, but that was okay as were were gone the entire day anyway. We just left our bags in the car and moved them in that evening. The rest of our stay was uneventful. The decor of the rooms was dated and in the 2nd room the coffee pot was broken and there was no hairdryer, but they gave me one at the front desk.. The continental breakfast was adequate, but not good--mostly starchy foods, little fruit, and no hot food unless you count instant oatmeal as hot food. It was okay, but I wouldn't stay there again. We had booked through Priceline.com so the price was non-refundable unless we went through them, which we would have done if the manager had not been able to offer us an adequate room.

Room Tip: This looked like a charming and quaint hotel from the internet pictures, but it was really rather da...
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  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Boulder, Colorado
1 review
2 of 5 stars Reviewed August 1, 2014

My night at Santa Fe Suites was spent tossing and turning in sheets and an undercover that were one size too small for the Queen size bed. The couch was worn out and broken in, and the blankest looked like they had been in someone's grandparent's house for 20 years. Don't bother coming here.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Corpus Christi, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 31, 2014

To begin with the reception person was not at all accommodating. One bedroom did not have enough towels for three people and a noisy a/c. The second room one of the beds had a torn box spring. When we mentioned this to the front desk. He just simply ignore the comment and made no effort to move us. We had to constantly call the front desk for towels. Would not recommend for anyone to stay here. Like another reviewer mentioned, we got this room through Priceline and not able to cancel. Won't ever do that again.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Service
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 18, 2014

Property needs major renovation. Beds need to be replaced!!! Box springs very worn and mattresses very lumpy. Musty smell to the room. Would not recommend for anyone to stay here. Unfortunately we got this room through Priceline and not able to cancel.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 16, 2014

I booked this trip several weeks in advance. I was embarrassed to say I was from Santa Fe after the horrible customer service The Santa Fe Suites provided. Beds seemed like they were incredibly OLD, there was dog poop on the dresser and if I would of heard "Check in is at 3 pm" one more time from the woman at the front desk I would of snapped! We luckily got checked in at 1:30 pm but when I called down to get towels and heard "Check in isn't until 3pm". So ? I can't get towels until 3pm? What a joke! NO CUSTOMER SERVICE SKILLS!!!! Thank God for the manager who was kind enough to bring me towels. Again, I was ashamed of how bad they treated us (and I was born and raised there!). I just hope other people that have stayed there do not think that is how ALL of Santa Fe people behave. I love my hometown but this place is completely crossed off my list of places to stay in Santa Fe.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flagler Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 12, 2014

This is the first time we've stayed here, and we won't be back. The room was disgusting. The carpet was filthy and wet in spots when we checked in. It reeked of urine, so we assumed that a guest had a pet that had left its "mark." The bed was uncomfortable. The floors had tiles that were extremely slippery. The entire room is badly in need of renovation. As for the grounds... There was trash in various places that was not picked up during our stay. The lawn was dotted with dog feces (and shame on the guests who did not clean up after their pets). There were shady-looking people hanging out around the dumpsters. Do NOT stay here if you want a comfortable, clean motel room.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Santa Fe Suites

Address: 3007 S St Francis Dr, Santa Fe, NM 87505 (Formerly Camel Rock Suites)
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style:
Ranked #48 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Santa Fe Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
The Santa Fe Hotel Santa Fe
The Hotel Santa Fe

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