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“A little Dated but Nice” 4 of 5 stars
Review of Hampton Inn Santa Fe

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Hampton Inn Santa Fe
2.5 of 5 Hotel   |   3625 Cerrillos Road, Santa Fe, NM 87505   |  
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Ranked #30 of 60 Hotels in Santa Fe
Sierra Vista, Arizona, USA
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“A little Dated but Nice”
4 of 5 stars Reviewed June 30, 2014 via mobile

I am giving this Hampton a 4 because it's a little dated. The lobby is excellent, looks about the same as any other Hampton Inn. Staff, very friendly and helpful. Room was clean and I could tell it had recently undergone a minor, not complete, renovation. Need to replace those carpets, especially in the hallways. Lots of nearby places to eat but, DON'T go next door, the food and service are beyond bad.

Stayed June 2014
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, July 2, 2014
Dear Paul W,

Thank you for choosing the Hampton Inn Santa Fe Hotel while visiting our city. We appreciate you taken the time to give us feedback on your stay. All feedback, concerns and suggestions are taken seriously with our guest in mind. We hope you will visit us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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300 reviews from our community

Traveler rating
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    31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Lubbock, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 30, 2014

We try to stay at Hampton when we travel because we can depend on clean rooms and comfortable beds. On this trip our family (including 3 children age 7 and under) had been tent camping the previous two nights. We were all tired and in desperate need of showers. Even though we arrived at the hotel around noon, and the hotel had been full the night before, the staff did not hesitate to find a room that had already been cleaned and let us check in so we could shower and rest.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, July 2, 2014
Dear, Xavier,


Thank you for choosing the Hampton Inn Santa Fe Hotel. Our Guests' Satisfaction is our #1 priority and that's why we do try harder. We appreciate you acknowledging our efforts and providing feedback. We also look forward to you staying with us again on your next visit to Santa Fe.
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Palatine, Illinois
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 27, 2014

Friendly and helpful staff. Great beds, clean rooms, great showers. Better breakfast selection than most inns of similar style. Easy access and shopping nearby. I would highly recommend this Inn in Santa Fe.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, June 30, 2014
Dear Tom K,
Thank you very much for choosing our hotel, the Hampton Inn Santa Fe. It was a pleasure having you as our Guest. All of our Guests are important and deserve special treatment. Our goal is for you to be 100% Satisfied with your stay and want to return. We appreciate your feedback and look forward to seeing you again.
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Santa Fe, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 21, 2014

Every thing was OK except our room had a really noisy AC unit which cycled on and off and I couldn't set it so the fan would run constantly and the AC would cycle. This noise made sleep difficult. They tried to fix the problem but couldn't.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, June 24, 2014
Dear Endrew L, Thank you for choosing the Hampton Inn Santa Fe while visiting our city . Please accept our apologies for the inconvenience you experienced during your stay with us. Guest Satisfaction is our number one goal and it is unfortunate that we fell short. We appreciate your feedback as we strive to meet and exceed our guest expectations. Regards,
Janice Blea GM
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Corydon
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 18, 2014

This hotel was very clean and we loved our room with the big king bed. The bathroom was very clean and we would stay here again and we would recommend it to other folks. It's about 15-20 minutes to downtown Santa Fe.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, June 24, 2014
Dear Eleisa M,
It's wonderful to hear such positive feedback. This makes all the work and training towards satisfying our Guest that much more rewarding. On your next visit to Santa Fe, please consider choosing the Hampton Inn Santa Fe Hotel AGAIN.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Pine, Tennessee, Usa
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 13, 2014

We saw this hotel in our AAA book and made a reservation for 2 nights. We arrived and checked in and noticed the carpet in the hallways was stained and torn in places. Our key did not work so my husband went back to the front desk. The second set of keys didn't work either and we called maintenance. After waiting 30 minutes, we left for dinner. When we got back, the lock was fixed. When we got in our room, we noticed the chair was stained and the duvet was torn in one place. The air conditioner cut on and off all night, even though the fan was on low. We only stayed one night and sent a complaint to the home office. The hotel needed a major update. I wouldn't stay here again.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, June 16, 2014
Dear Darlene L, Thank you for choosing the Hampton Inn Santa Fe. Please accept our apologies for the inconvenience you experienced finding our hotel and during your stay. The feedback you've mentioned gives us an opportunity to focus on improvements (with carpet, nosie from air conditioner) to better serve our guest and keeping in mind our goal of 100% Satisfaction. We hope to see you again in the future if you find yourself in our city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smyrna, Ga.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 9, 2014

Hotel is OK but not overly convenient to the historic and easily walkable areas of Santa Fe. A good place to stay as long as you do not care about driving back to town and parking. Do not miss the rooftop at La Fonda for drinks and small plates, and an incredible sunset. AWESOME!!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_Inn_SF-GM, General Manager at Hampton Inn Santa Fe, responded to this review, June 16, 2014
Thank you so much for choosing our hotel (Hampton Inn Santa Fe) while visiting our city. We are very excited to hear that you enjoyed your stay and can't wait for your next visit. Thank you also for taking the time to write about your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Santa Fe

Address: 3625 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#26 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Santa Fe 2.5*
Reservation Options:
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Also Known As:
Hampton Inn Santa Fe Hotel Santa Fe
Santa Fe Hampton Inn

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