This property is not particularly close to Historic Santa Fe but still conveniently situated if you don't mind driving...especially given their very reasonable rates. Without exception, the staff was friendly and helpful. It's a typical Hampton Inn as to basics but appears to be a remodel since there was quite a long, circuitous walk to our room. After unpacking and starting to work at the desk, we realized that the chair was stuck in the lowest position...and the height adjustment lever was non-existent! We found a housekeeper who happened to be in the hallway and told her about the problem. She immediately brought a working chair in exchange for ours...very pleasant and helpful with a "can do" attitude. There were none of the normal HHonors amenities in our room when we left for touring and nourishment, and upon our return in the evening, the amenities had still not been delivered. We had to go to the front desk to obtain them. This property, and its staff and management, take providing an excellent guest experience seriously. That attitude became especially clear upon checkout when I summarized the several issues we'd had during our stay, which also included a misunderstanding in the communications related to our assigned room. We were not charged for the stay and truly appreciated the gesture. The "100% Hampton Guarantee" for this property was not just an empty slogan...and we will return.
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- Also Known As:
- Hampton Inn Santa Fe Hotel Santa Fe
- Santa Fe Hampton Inn