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“"100% Hampton Guarantee" honored...” 5 of 5 stars
Review of Hampton Inn Santa Fe

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Hampton Inn Santa Fe
2.5 of 5 Hotel   |   3625 Cerrillos Road, Santa Fe, NM 87505   |  
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Ranked #33 of 60 Hotels in Santa Fe
Seattle, WA
Level Contributor
216 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“"100% Hampton Guarantee" honored...”
5 of 5 stars Reviewed July 5, 2012

This property is not particularly close to Historic Santa Fe but still conveniently situated if you don't mind driving...especially given their very reasonable rates. Without exception, the staff was friendly and helpful. It's a typical Hampton Inn as to basics but appears to be a remodel since there was quite a long, circuitous walk to our room. After unpacking and starting to work at the desk, we realized that the chair was stuck in the lowest position...and the height adjustment lever was non-existent! We found a housekeeper who happened to be in the hallway and told her about the problem. She immediately brought a working chair in exchange for ours...very pleasant and helpful with a "can do" attitude. There were none of the normal HHonors amenities in our room when we left for touring and nourishment, and upon our return in the evening, the amenities had still not been delivered. We had to go to the front desk to obtain them. This property, and its staff and management, take providing an excellent guest experience seriously. That attitude became especially clear upon checkout when I summarized the several issues we'd had during our stay, which also included a misunderstanding in the communications related to our assigned room. We were not charged for the stay and truly appreciated the gesture. The "100% Hampton Guarantee" for this property was not just an empty slogan...and we will return.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcosPerez_GM, General Manager at Hampton Inn Santa Fe, responded to this review, July 17, 2012
Thank you for the excellent review! I really appreciate the time you took to let us know about the issues, we really appreciate it and do everything we can to take care of all our guests. We appreciate the compliments to our staff members, and we pride ourselves in our friendliness.
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370 reviews from our community

Traveler rating
    140
    116
    61
    35
    18
See reviews for
115
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Tempe, Arizona
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 3, 2012

If you want good quality basics for you and your pup, this is a great stop. They placed us (along with at least 2 other guests with dogs) at the back of the hotel on the first level next to a door with easy access to a fenced dog play area. The area itself was basically just unkept lot with fence (be careful of one corner with gap in fence), but it was better than walking dog around a parking lot. Plus easy access from room was great.

Good basic hot breakfast. Good basic, updated room. Front desk very nice and helpful.

Well worth the $$$.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn Santa Fe, responded to this review, July 5, 2012
Is always great to hear that you had a great experience at our Hampton Inn. We are a pet-friendly hotel in a wonderful pet friendly city. We do have a nice pet play area at the back, good hot breakfast and our staff prides themselves in customer service. We really appreciate your review, thank you! We hope to see you back soon!!
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Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 27, 2012

It was a wonderful experience. The staff was very helpful and pleasant from the housekeeping , shuttle service, breakfast cooking crew, and front desk staff. The General Manager, Marcos Perez was delighted to help us from given us directions to attraction and making us feel like a value customer. We appreciated the time he took with us.

Great place to stay.....we will go back.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn Santa Fe, responded to this review, July 4, 2012
We are thrilled that you had such a great experience. We really value our guests; they are a great part of our success! Our hotel does offer great amenities and our staff is always willing to help. It is a pleasure to be able to help any of our guests! Thank you for your excellent review. We hope to see you soon!
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1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 22, 2012

Hotel was clean, price was reasonable and staff was frendly, helpful and attentive.

Stayed June 2012, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn Santa Fe, responded to this review, June 27, 2012
Thank you for your excellent Review. We do pride ourselves in excellent, friendly customer service. Our guests deserve the best customer service. I really appreciate your wonderful review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 20, 2012

The manager "Marcos" and his staff were very helpful with suggestions of places to see and restaurants to dine at. The morning breakfast was not the best but typical for the Hampton INN.
Our room was OK, however we would have preferred a King Bed with more room for better seating to watch TV.

Room Tip: Second floor allows less views of Autos coming and going.
See more room tips
  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn Santa Fe, responded to this review, June 27, 2012
I am glad to hear that we were able to help during your stay in Santa Fe. We do have great restaurants. I apologize for falling short on your breakfast expectations, we will work hard to improve that area. Thank you for your review. We hope to see you soon in Santa Fe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix AZ
Level Contributor
189 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
4 of 5 stars Reviewed June 17, 2012

I feel this hotel is far superior to its previous reviews. We were apprehensive upon arrival (because of those reviews) but our unease was unwarranted! Comfy beds, clean floor, typical "hotel row" area. Microwave and fridge. Loved the heated pool and jacuzzi spa. Loved the chips and salsa and fresh cookies upon arrival. Loved the breakfast selection, including fresh fruit! Really, not a single bad thing to say about this place - typical Hampton quality! Give it a try!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn Santa Fe, responded to this review, June 27, 2012
Thank you very much for your review, and thank you for giving us a chance to prove ourselves. We do have mini fridges and microwaves in all of our rooms, and our indoor pool and hot tub are great, specially after a long day at work. At breakfast, we have a little bit for everyone. Thank you very much for your great review, we really appreciate it!
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Durango CO
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 10, 2012

Stayed two nights. Came home and saw Dr. and I have been bitten by bed bugs!!!! I wrote customer service and got no reply. Don't stay there unless you check out the room thoroughly.
:@(

  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcosPerez_GM, Manager at Hampton Inn Santa Fe, responded to this review, June 19, 2012
I am sorry to hear this happened. We take all this type of complaints very serious and have followed up with customer service, unfortunately, they do not have any reports. We also followed up with an investigation at the hotel level and had our rooms thoroughly checked, we are 100% bed bug free. As a matter of fact, Terminix said they wish most hotels would take care of their properties as good as we are. Hopefully, you are fine and can find the source of bed bugs. We really appreciate your review. Thank you!
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Additional Information about Hampton Inn Santa Fe

Address: 3625 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Santa Fe 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Hampton Inn Santa Fe Hotel Santa Fe
Santa Fe Hampton Inn

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