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“A delightful & relaxing experience!” 4 of 5 stars
Review of Inn and Spa at Loretto

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Inn and Spa at Loretto
4.0 of 5 Hotel   |   211 Old Santa Fe Trail, Santa Fe, NM 87501 (Downtown)   |  
Hotel amenities
Ranked #21 of 60 Hotels in Santa Fe
GreenLeadersSilver level
Dallas, Texas
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“A delightful & relaxing experience!”
4 of 5 stars Reviewed August 22, 2009

I just returned from 3 nights at the Inn and my experiences there were all positive. I paid for a Superior room and was given #453, which had an extra large balcony with two sets of tables and chairs and was just across the hall from the elevator that takes you directly to the spa. I enjoyed room service twice - the buffalo sliders were excellent as were the blue corn pancakes that the server kindly set up on my patio so that I could enjoy the morning view of the mountains. One evening I had a 50 minute facial that included a neck and arm massage, another day I had a more deluxe treatment that included a hot stone massage and a soak in a tub filled with rose petals. The staff had thoughtfully placed tea, fruit infused water and a plate of fruit to snack on near the tub for a light snack. Both treatments left me feeling relaxed and pampered. The valets were very thoughtful about going the extra mile, including bringing me a highlighted map to an unfamiliar destination. The service in their restaurant, Luminaria, was a bit slow at times - particularly with beverages. But the quality and portion size of the entrees was quite good. The close proximity to The Plaza made shopping a little too easy! I travelled with my neighbor and her 20 year old daughter and all 3 of us enjoyed the experience and plan to return to the Inn.

  • Stayed August 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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928 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Chicagoland
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 15, 2009

From the time of check-in to waiting for our departure pick-up, we were impressed with the friendliness and concern of all staff. We were shown several rooms to help us select one to our liking; we were graciously served premium drinks five minutes before closing in the lobby bar; and all our requests received polite and immediate responses. This is an older, historic property, beautifully-maintained and updated. Yes...room sizes may vary and cooling units are not quiet, but we found this to be part of the historic charm. Kiva fireplace was lovely, with a comfortable seating area. Room was very clean. with prompt and courteous daily service. Great pool and courtyard area. Location was top-notch for all Plaza shopping and dining, and venturing to other locations. Adjacent Chapel is so beautiful, with a warm, welcoming congregation. We travel frequently, and find the little differences you experience to be part of the lure. As we were in town for Opera, room prices were not at an all-time low, but did not find them to be out of line for such a property. Hope to make this an annual trip, with better preparation for the altitude!

  • Stayed August 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 8, 2009

The only "boom boom" going on in our room was the sound of the heating/cooling vents on our "vista view" patio (& yes we paid extra for this pleasure), not to mention the quaint sound of doors slamming in the hallway. The interior of the hotel overlooks an intricate ventilation system & the top of the "event tent", and our second floor room, led directly onto the charming yet functional "maintenance platform". A pigeon sitting atop a parking garage in Hoboken would have had a better "vista".

Our "splashy southwestern" themed fireplace room, was so small my husband & I tripped over each other as we squeezed past one another on our way in/out of the loo. Our subsequent "on the floor entanglement" might have led somewhere romantic, but for the loofa-esque scraping of the indoor/outdoor carpeting against our already sunburned skin. Upon extracting ourselves from each other (HIS belt got caught in MY hair) we nimbly made our way over to the fireplace seating area, and decided on a bit of a rest. My husband gently placed a foot up on the fireplace mantle which made a hollow, percussive sound and declared the "damn thing made of paper mache!" Sadly, there would be no "fire" in our place (not that we really wanted one anyway, it being August & all), but you pay extra for these "fireplace" rooms you see, and one would at least like the option.

The staff, though incredibly sweet & good natured, were not enough draw for us to stay a second longer. We cut our losses, packed the car, and headed home a day early. The "2008, $7.5 million dollar extensive renovation" monies, it seems, were put to some good use, however, for the exquisite exterior is a shining example of all that is beautiful about Santa Fe. It is gorgeous.... my advice? Take a photo of it on the "walking tour" and skip the stay. You'd have a more romantic time pitching a tent in the back yard.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed July 23, 2009

At $300 a night it should be a pretty wonderful experience. Not so. Started out with calling a desk clerk and asking where the hotel was from the Plaza (i.e., the main plaza in Santa Fe)....not a hard question. Got a sullen answer that he didn't really know how to describe it.. Really??? Checked in to a wonderful and beautiful room with a view of the mountains. Not very large but lovely. On check out we elected to purchase the little bear from the bed as a souvenir, whcih stated right on it that it would result in a charge of $30.00 Instead, they charged $36.00, adding on an unbdisclosed surcharge of 20% for a food and beverage gratuity. Same sullen desk clerk responded, thats what they do. What????? Then, they lost my Mercedes. No kidding. All valet parking hotel which resulted in waiting multiple times for the SOLE valet on duty to show up from the bowels of the hotel after having to ask the front desk to raio him. No kidding. Then when we went to check out we sat in the heat and waited...and waited...and waited. The valet showed up and said, no car. A different car was parked in our designated spot and he couldn't find ours. Off my partner went to range through the football-field size parking lot to find our car parked in the employee parking lot, unlocked....kind of a problem and not acceptable. Got told the manager would call us to follow up. Tick tock tick tock.....fours days later no call. There are plenty of self-touted luxury four and five stars in Santa Fe. Go there. This place doesn't value its guests or its own reputation.

  • Stayed July 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 19, 2009

I have stayed here many times over the years, and this use to be a great hotel. I had noticed some deterioration of the facility and service during my prior stay a year ago, but decided book in here again in July.

The shower leaked out all over the floor. I had to use the extra towel to mop up. The bottom of the shower curtain was covered with mold and mildew. The spot lights over the fireplace were out, the towel rake fell off the wall, the minibar lock was gone so access was not possible. The A/C unit sounded like a 747 taking off, and the live music in the lobby was way to loud for those wishing to bed down early.

When approach with these issues, the desk clerk just said, Sorry, but housekeeping is not available, and engineering is off for the night, and we can not change your room.

So, I will avoid this property in the future, and would all other s do the same.

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 8, 2009

I agree with other reviews that the hotel is overpriced. We avoided using the amenties at the hotel (spa, restaurants). The service was quite good and the room was great. The location also was fantastic, with easy, walking access to the sights in Santa Fe. The internet service in the room was free and fast.

  • Stayed June 2009, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 5, 2009

The hotel is beautiful, but the staff is horrible. The one single tone that stood out throughout the entire stay is the constant overcharging for everything. Being told to "take it or leave it" about the rates and being lied to about the "upcharge" fees at check-in is just horrible. It really ruined the whole stay. The staff in the restaurant, however, are completely wonderful. Everything else?? Well, let's just say I would have rather stayed at a fleabag motel and saved the money. Keep in mind that I'm the type of traveler that only flies first class and stays at the Four Seasons whenever it's available. It wasn't an issue of spending the money, it was the principle of being treated like I was a third class customer. The constant lying by the service staff just ruined it. How about being sold a 50 min. facial and having it end after 25 min.? Only after was it brought to the attention of the spa (by my partner who happens to be an esthetician) did they realize they were busted.. and being charged $572.00 for a facial, manicure, pedicure, and 1/2 leg wax? Well.. You figure it out. They think their customers must be idiots. Sad.

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemez, General Manager at Inn and Spa at Loretto, responded to this review, July 14, 2009
I'm sorry that you felt lied to and deceived during your recent stay with us. It is our policy to disclose all fees upfront when booking a reservation directly with us via phone or on our web site. When you book your reservation via a third-party website, the taxes and fees are disclosed; however, they may not state the exact amounts. Regrettably, as these sites are independent of us, we do not have control over how and when during the booking process this information is displayed. We are continuously working with these partners to improve this process, but ultimately, we cannot force them to adopt or policies. The only way to entirely avoid future discrepancies would be to book directly with our hotel.

As for your spa experience, it is my understanding you requested to end your scheduled one-hour treatment early. Since we have to pay our therapists for the time they are contracted, we posted the full hour to your bill. However, when you brought this to our attention we gladly and immediately posted a $50 credit to your spa bill, the total of which came out to be $522. Just to clarify, in addition to the items you mentioned, the $522 also included clothing items, other treatments, taxes and gratuities.

Sincerely,

Stefan Huber
General Manager
The Inn and Spa at Loretto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn and Spa at Loretto

Address: 211 Old Santa Fe Trail, Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Santa Fe
#6 Spa Hotel in Santa Fe
#6 Luxury Hotel in Santa Fe
#10 Business Hotel in Santa Fe
#17 Romantic Hotel in Santa Fe
#24 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inn and Spa at Loretto 4*
Number of rooms: 134
Official Description (provided by the hotel):
An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more   less 
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Also Known As:
Inn And Spa At Loretto Hotel Santa Fe
Hotel At Loretto
At Loretto Hotel
Inn At Loretto

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