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“Only Place To Stay In Santa Fe” 5 of 5 stars
Review of Inn and Spa at Loretto

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Inn and Spa at Loretto
4.0 of 5 Hotel   |   211 Old Santa Fe Trail, Santa Fe, NM 87501 (Downtown)   |  
Hotel amenities
Ranked #20 of 60 Hotels in Santa Fe
Certificate of Excellence 2014
GreenLeadersSilver level
1 review
“Only Place To Stay In Santa Fe”
5 of 5 stars Reviewed yesterday NEW

My husband I stayed here the first week in April 2015 for his birthday. The hotel upgraded our room and we had a lovely view of part of the city and our balcony overlooked the Loretto Chapel next door. The room was very comfortable, clean and spacious. It was a short walk to the town center, many restaurants and attractions. We had Easter brunch at the hotel and it was delicious.

After only two days, my husband had a life threatening medical emergency and had to be hospitalized for a week. When I approached the manager about extending our stay, he graciously offered a reduced rate and allowed me to stay in the same room. As soon as the staff found out about my husband's hospitalization, everyone from house keeping. valet parking attendants, front desk and management inquired every time they saw me how he was doing. This was a very scary and exhausting time and all of the staff made it so much easier.

It is a wonderful place to stay in every way and the outstanding treatment we received really made a huge difference. Some of the other reviews talked about noisy air conditioners and uncomfortable beds. We experienced none of that.

It is a magical place, in a magical city. Wonderful ambiance, close to everything and the best staff ever! It is so nice to stay at a lovely hotel where people really care.

Many, many thanks to Hotel Manager Gabe and everyone at the Inn and Spa at Loretto.

Room Tip: We stayed on the third floor next to the Loretto Chapel. Large balcony and very quiet.
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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972 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Long Beach, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Loretto is a classic hotel in Santa Fe, New Mexico. It is in the abobe style which is beautiful and the interior of the main floor is comfortable with large leather sofas and chairs in the lounge areas, beautiful art everywhere, you feel relaxed upon arriving and walking into the main lobby. The staff is very knowledgeable, helpful and friendly. The rooms are spacious with windows or doors to patios, which overlook various areas of the grounds. The rooms are very clean, well designed and comfortable, each room has all the amenities. Also, the food in each restaurant is delicious. It's a perfect hotel for parties and conferences which can hold over 100 people.

Room Tip: Each room was comfortable & well appointed. We were a group of over 100 so I saw many of the ro...
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Green Features: Green is one of the primary interests for conserving.
  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was great from the valet to the front desk. The rooms are very clean and very cozy. The hotel is right in the center of the town. Walking distance to the plaza and great restaurants. Right next door to the Loretto Chapel. We had a great time.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 1 week ago

Our last 2 stays there we were unable to sleep if the AC was turned on. It was like sharing the room with a freight train. If you turn it off, the room gets quite hot even in the evening with the door open.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review, 5 days ago
Dear SIConehead,

Thank you for taking the time to post a review. I'm truly honored to learn that this was your second stay with us, however extremely disappointed to hear about your experience with the air-conditioning on each occasion. Please accept my sincere apologies for the inconvenience you experienced. I've personally addressed this with our Director of Engineering and would very much appreciate the opportunity to discuss this matter with you further. I’ll be providing my direct contact information to you via direct message.

Your feedback and patronage are truly valued. I sincerely hope you’ll consider a stay with us again as I know we can deliver the restful night’s sleep, as well as the exceptional accommodations and service we are known for.

I look forward to speaking with you.

Sincerely,
Tom McCann, General Manager
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Los Angeles, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was a dream! Its right in the center of town, steps from the plaza. The staff was beyond fantastic. We got a warm welcome from the valet, who remembered our names the entire trip. The front desk was quick and efficient and the room was gorgeous. I swear my patio was the size of my first apartment. I ate almost every meal at the hotel, the food was yummy. They have a great happy hour too, even on weekends. Nothing better than a $5 wine at a 5 star resort. The concierge was very helpful and sent us to this fun glass blowing place. There were celebrities all of the place, it always makes for a good trip when you can brag to your friends about which celeb you rode in an elevator with. I highly recommend this hotel.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review, 1 week ago
Dear Matt B,
Thank you for taking the time to post a review of the Inn and Spa at Loretto. We are so pleased that you enjoyed your stay. Knowing you would “highly recommend” our property is the best compliment we could receive, and truly validates the entire team’s efforts. I’ve personally shared your wonderful comments with the front desk, valet and Chef, as well as the entire Loretto team. We are also thrilled to know that you enjoyed dining at the Luminaria Restaurant, as well as the happy hour in the Living Room lounge. Thank you again. We look forward to welcoming you back to the Inn on your next visit to Santa Fe.

Warm Regards,
Tom McCann, General Manager
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Boulder, Colorado
Top Contributor
85 reviews 85 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 1 week ago

From the minute we drove up to front door, bellman DAMIAN ROMERO greeted me with a "welcome back MR. ALTMAN! ( we had not been there in about a year.) Damian's recall is unbelieavable , He assisted us with MY WIFE'S LARGE luggage requirement. The front desk was very sharp, quick and well organized.
Our room was lovely on the fourth floor with a small balcony that gave us a great view of the snow capped mountians. We needed extra maid attention; and, they were very quick :and with a smile. Also our clock did not work good; and the engineer was their within ten minutes with a new clock,
By that time I was relaxing from a long drive on my patio with a large glass of white wine, some cheese and nuts. Since we were next door to the Loretta Chapel, with it's famous spiral miracle, heaven constructed staircase, we were certain we were close to heaven on earth. That is THE INN of LORETTO in Santa Fe.
The pillow on bed was softest I have ever seen; and, the sheets were also very soft and pleasant. I went to sleep in a hurry ;as this bed was SUPER COMFORTABLE!!!
Dinner at Luminaria downstairs is one of THE BEST in Santa Fe. We had the Buffalo Short Ribs. At same place, my breakfast was egg burrito , with potatoes, red and green chiles, etc. It was very good. Our juices were very fresh. Our server Marcel was very sharp and professional.
We can not wait to come back to the HOTEL and LUMINARIA (which also has lovely patio tables.

ED ALTMAN

Room Tip: We like the fourth floor with a balcony. All the views are special inmy opinion.
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Green Features: They have water saving sinks and toilets. They have recycle baskets. They encourage linen and towel reuse. They have latest key security, and more.
  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review, 1 week ago
Dear Mr. Altman,

We cannot thank you enough for your wonderful review about your experience at the Inn and Spa at Loretto. It is always such a pleasure to welcome you and Mrs. Altman to the Inn and we are thrilled that you enjoyed another great stay with us. We are all so proud of our property and hearing that you feel the Inn is close to "Heaven on Earth" is such an incredible compliment, and truly validating the entire team's efforts. Your commnets have been shared with Damien and Chef Marc, as well as the entire Loretto team. Thank you again, we look foward to welcoming you back the Inn soon!

Warmest Regards,

Tom McCann, General Manager
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Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great staff! Wonderful hotel. Heated pool, 80 degrees, and great to swim even in 40 degree Temps in the morning. Great history. Easy walking distance to heart of Santa Fe, sites and shopping. Bought handmade jewelry at the Palace of Governors directly from Navajo artisans.

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn and Spa at Loretto

Address: 211 Old Santa Fe Trail, Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Santa Fe
#5 Spa Hotel in Santa Fe
#7 Luxury Hotel in Santa Fe
#10 Business Hotel in Santa Fe
#18 Romantic Hotel in Santa Fe
#21 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Inn and Spa at Loretto 4*
Number of rooms: 134
Official Description (provided by the hotel):
An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more   less 
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Also Known As:
Inn And Spa At Loretto Hotel Santa Fe
Hotel At Loretto
At Loretto Hotel
Inn At Loretto

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