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“Very nice rooms,the bed was perfect!” 4 of 5 stars
Review of Inn and Spa at Loretto

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Inn and Spa at Loretto
4.0 of 5 Hotel   |   211 Old Santa Fe Trail, Santa Fe, NM 87501 (Downtown)   |  
Hotel amenities
Ranked #21 of 60 Hotels in Santa Fe
GreenLeadersSilver level
Fabens, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very nice rooms,the bed was perfect!”
4 of 5 stars Reviewed June 8, 2014 via mobile

Beautiful rooms, food was great,location was right in middle of where you want to be
Only thing that was not perfect was our reservation , we had to wait about 15 minutes to get it cleared up but after that we had a wonderful time.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review, June 14, 2014
Dear Jaybird 1954,

Thank you for choosing the Inn and Spa at Loretto and sharing your experience with our Trip Advisor friends. We always enjoy hearing from our guests and your comments certainly help us to make improvements where needed, especially when it comes to providing great service and a great room product to our guests.
I'm glad to here that you enjoyed your stay and that your room accommodations were everything you had expected! I do apologize that your reservation was not entirely correct, but I'm happy that my staff quickly corrected it.
We hope that your travels bring you back to Santa Fe again, and we would be honored to have you stay at the Inn and Spa at Loretto.

Sincerely,

Tom McCann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,050 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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English first
Cordell
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 7, 2014

This was a real treat. We stayed here for several days in January 2014, for my husband to officiate at a wedding at the adjacent Loretto Chapel. They welcomed our Standard Poodle, Rosie, who "took over" the concierge and reservation desks the day of the wedding, when the staff offered to watch her while we were busy. "And a good time was had by all," from all appearances....dog and humans alike.

The staff are extraordinary. The two concierge people that we talked with were helpful and knowledgeable, and the front desk staff were always friendly. The valet service staff were also extremely helpful, and they know their city to give directions and recommendations.

Room Tip: If you bring your dog, they will recommend a small park within relatively easy walking distance. But...
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Green Features: They are very aware of "green-ness" and encourage guests to plan accordingly for their towel and linens needs in order to concserve water.
  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed June 7, 2014

The location is excellent, the service was superb and our stay was wonderful. We dined at their excellent Luminaria restaurant our first night and had a perfect view of the Loretto Chapel. The concierge came to our table to ensure all was going well and if they could do anything else for us. The resort fee may be troublesome for some but to have gated, guarded parking for a two night stay and never having to use your car, was well worth it. We walked everywhere to see the fabulous churches and galleries. Overall, an excellent experience and we will definitely book for our return visit next Spring

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre SD
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 7, 2014

Accompanied my husband when he attended a conference at the Inn at Loretto. Location was perfect for someone on foot; lots of shopping, museums and restaurants. Inn is charming; conference rate was for their smaller rooms, but we did request and receive a room with a huge balcony which made the room feel bigger. Bathroom was very small with little room for cosmetics, but everything worked just fine. Most staff were friendly and very helpful. Conference rate included a spa credit, so scheduled a manicure there; spa was ok, but have experienced much better facilities; it is an old hotel. Would have liked a convenience/gift shop to purchase water and snacks; those items are in the room for purchase at very high prices; $5 for a bottle of water. We had a car for a couple days, so went to a grocery store. Restaurant was good, but it is very expensive; join their legacy club for 20% discount.. Location and staff would make me choose this hotel again.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review, June 9, 2014
Thank you for your compliments to our staff and location, I'm pleased to hear that you enjoyed your stay. We are very proud of our property and your comments and confirmation that you would stay with us again are truly validating. We appreciate the time you took to review the Inn and Spa at Loretto and look forward to welcoming you back soon! Warm Regards, Thomas McCann, General Manager
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Stayton, OR
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 6, 2014

This is an older hotel done in the southwest style. Room decor is good and the service was good. I was there for a conference and I thought the conference facilities and food was above average. I was going to come in and stay a day early but the conference rate didn't apply. This was an incredible value for the conference rate but I think the normal Saturday night rate was on the high side so I am glad I didn't book the extra night.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review, June 9, 2014
Thank you for taking the time to review the Inn and Spa at Loretto. We are delighted that you enjoyed your accommodations, as well as our conference facilities and cuisine. We hope to welcome you to the Inn again on your next business or leisure trip to Santa Fe! Best Regards, Thomas McCann, General Manager
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 5, 2014

The hotel is fine and perfectly located. But check your bill. In May 2014 I booked four rooms for a total of 16 nights. Surprise birthday party for wife and friends. Upon checkout, the front desk could not tell me if any of the Spa or Bar credits were deducted from my room bills. Computer screens and physical paperwork were of no help. I felt sorry for the front desk personnel as their computer system was clearly inadequate. The woman next to me was making the same request as to why she was charged for something that wasn't explained on her printout. As people lined up to check out, both front desk agents were unable to explain anything. Four calls and a week later, I was finally credited about $600 that otherwise would have been kept by the Inn. This morning, I found out that they double charged my sister (one of the guests in the party) for her room and thus double charging. They may have double charged some of my other guests as well - I'm waiting to hear back. On the whole, the staff has the regional apathetic medical condition whereby they just don't care much. Mary at the front desk was a big help and could not have been nicer. Carlos, not so much. Luminaria management double booked a side room we had requested so it was not available even though we were clearly in their calendar. The alternate room was cavernous for our small party. Concierge and valet service were spectacular. Front desk and management get a failing grade.

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upstate NY
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed June 4, 2014 via mobile

Inn has truly lovely decor and advertises on their website "wine down Wednesday". Clever concept and my wife and I looked forward to a tasting of 4 wines for $12. Large place so my wife and I stopped at reception desk and clerk sent us down to their "Luminaria" restaurant. Receptionist there wasn't sure they were holding it that Wednesday, called her general manager and found is never in "Luminaria", but rather in lobby bar. So went to lobby bar (about 30 feet from reception desk we first stopped at). Given paper sheet for our tasting comments dated for March (visit last Wednesday in May). Each served 4 wine glasses each with about 1.5 ounces of wine (a large sip). Not wine experts, but know our way around a wine store. Thought wines undistinguished. Hoped for appetizers to clear our palette after each tasting, but none provided and no recommendations of matching between wines and appetizer menu. Asked waitress who seemed nice, but could give us no guidance; suspect a training issue. Finally ordered some olives and small piece of toasted bread. Total bill $36.79 before tip; wine prices in Santa Fe very high (400% markup over retail not unusual), but stop here particularly disappointing and will avoid in the future. Shame as so much could be done with this concept (e.g. "Battle of the Bordeaux" where 4 separate Bordeaux are served, "the best of New Mexico" as a sample of locally produced wines, etc).

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, General Manager at Inn and Spa at Loretto, responded to this review, June 9, 2014
Thank you for bringing this to our attention. I’m extremely disappointed to hear about your less than satisfactory experience and assure this was immediately addressed with our staff. I would very much appreciate the opportunity to discuss this matter with you further and can be reached at 505.984.7928. Your feedback and patronage are very appreciated. We do hope to have you as our guests in the Living Room again. I look forward to speaking with you. Sincerely, Thomas McCann, General Manager
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Additional Information about Inn and Spa at Loretto

Address: 211 Old Santa Fe Trail, Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Santa Fe
#7 Luxury Hotel in Santa Fe
#16 Business Hotel in Santa Fe
#19 Romantic Hotel in Santa Fe
#21 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inn and Spa at Loretto 4*
Number of rooms: 134
Official Description (provided by the hotel):
An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more   less 
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Also Known As:
Inn And Spa At Loretto Hotel Santa Fe
Hotel At Loretto
At Loretto Hotel
Inn At Loretto

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