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“Giacomo” 4 of 5 stars
Review of Inn and Spa at Loretto

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Inn and Spa at Loretto
4.0 of 5 Hotel   |   211 Old Santa Fe Trail, Santa Fe, NM 87501 (Downtown)   |  
Hotel amenities
Ranked #18 of 60 Hotels in Santa Fe
GreenLeadersSilver level
Pasadena, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Giacomo”
4 of 5 stars Reviewed June 8, 2013

We stayed 4 nights, a charming hotel in an excellent location.taxes and mandatory daily charges, i.e valet parking and housekeeper gratuity, adds approx 30 % to the advertised rate! Deluxe room was nicely furnished, but there was no dresser so you basically live out of your suitcase! Air conditioner is noisy and runs about once every 5 minutes, which is a problem if it's on during the night.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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907 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
Date | Rating
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  • French first
  • Italian first
  • Japanese first
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English first
Abbotsford, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 7, 2013

We had planned a 2 night stop in Santa Fe, but added an extra night. We decided to stay at the Inn and Spa at Loretto for the first night since it had a nice looking pool (and the other hotel didn't have a pool at all). Although we ended up not using the pool, we thoroughly enjoyed our stay at the Loretto. Service was excellent, from the greeting by Daniel the valet, to the front desk that got us into a room early, to the cleaning staff who quickly produced wine glasses on request (and refused a tip). The bed and semi-private deck were very comfortable and the Inn is close to the old part of town.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheri D, General Manager at Inn and Spa at Loretto, responded to this review, June 20, 2013
Thank you for taking the time to review The Inn and Spa at Loretto on TripAdvisor. We are delighted that you enjoyed Santa Fe so much you stayed an extra day! I am also very happy that the service we provided was “excellent” and that you found your accommodation comfortable.

Please stay with us during your next trip to Santa Fe.

Sincerely,

Sheri Decker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, MI
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed June 4, 2013

I stayed 4 nights with a friend in a 2 queen bed room and there were many great things about the hotel and a few things that bothered us a bit. We loved the balcony off the room and slept with the door open the first night before it occurred to us that all of the balconies are connected and have low railings so it would be easy for someone to join us in the room. After that we slept with the air on and it worked fine.
As others have said the beds were wonderful with the softest sheets I can remember.
We did have a problem with an odor coming from the bathroom and told someone at the front desk. We came back to find a fan in the room, which was no help. We got used to the odor, but no one followed up to see if we were satisfied.
A couple of other small things bothered us- no shower caps, and no space around the sinks to put toiletries. Both are very easy to fix and I hope the hotel management reads this and addresses these issues.
We enjoyed the bar area they call the Living Room and wished we had more time to enjoy the pool which had very comfortable lounge chairs around it.
Our breakfasts were wonderful with lots of choices and large portions.
We always ate in the comfortable outside courtyard area. We had one dinner there with spotty service, a salad so skimpy we returned it (they gave us something else that was fine) and really great main courses.
The location was perfect, close to the city center but easy to escape by car for our day trips to the surrounding area.
Overall we were satisfied with this hotel but would recommend a bit of attention to the sorts of little things that could have made it better.

Green Features: Happy to see they did not switch out the plentiful towels unless they were on the floor. Many hotels have signs that say they do this but then change the towels daily. Also happy to see the shampoo, conditioner, and shower gel in pumps on the shower wall.
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 4, 2013

We spent four nights here in May 2013. Very clean and great service. But the location and restaurant could be the best in the city. Everything in walking distance, great pool area. Would stay again. It's a little pricey but sometimes they offer specials through living social. Room for improvement? Rooms need better lighting and some storage. Offer self parking not just valet.

Room Tip: junior suite overlooking pool with shared balconey
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oldsmar, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 2, 2013

The beds at the Inn are to die for. The most comfortable in all of my travels. The padding, sheets, blankets, was heavenly. The drinks were fantastic in the bar area. The entertainment was stellar, wow, could that man sing! The ambience of the lobby and bar area is comfortable and southwestern. We loved our stay and would definitely stay here again. The concierge ladies are ditsy and have real attention and organization problems. Better to make your reservations on open table and skip that step or you will never get to your destination on time.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 2, 2013

We just finished staying for 2 nights at the Inn and Spa at Loretto May 29th- 31st, 2013, suite 403, which was very nice. I'll tell about the room shortly. Upon arrival we were greeted by the excellent valet staff, we didn't have to handle any baggage up to our room, nor have any worry upon checkin. 5 stars for valet/bellmen. Always courteous, always professional and always a friendly smile and asking how everything was going. Checkin was equally easy. I will mention that parking is by valet only and we paid $19 per night.

We get up to our suite and loved it. Fireplace with firewood provided at no additional cost, comfortable leather sofa and loveseat, king size bed, a work table for us workaholics, complimentary wifi, mini bar(costly as others have pointed out) and TWO private balconies with tables and lounge chairs. The indian design of the room was awesome, toiletries were supplied in the bathroom such as soap, shower gel, shampoo and conditioner. The suite also included hair dryer, iron and ironing board, 2 robes to use and 2 sets of slippers. On the 4th floor is a deck with loungers for everyone to share. I would guess the room is approximately 500 sqft.

The resort has a small heated pool and hot tub, fitness center, spa, a very nice restaurant(the downside is there are so many places to eat in Santa Fe that is reasonably priced that the one awesome restaurant seemed overpriced. Complimentary computers and printer to use, there are 3 computers in the workstation room. There is also nice lounge area called the Living Room that has a bar.

The location of the resort can't be beat. Right next to the world famous Loretto Chapel and The Miraculous Staircase, $3 fee to enter the Chapel. Two or three blocks to The Plaza and all the shopping, restaurants and bars you can handle. All within walking distance. Everyone recommended The Shed for Mexican food. The prices are right, but I wasn't overly impressed, the wife is a chef, so eating out is hard to do, but generally, I like good quality for a great price. We also tried Tomasita's Mexican Restaurant on Guadalupe St and again, price is right, but not overly impressed. On our last day, eureka, we found The Plaza Cafe, on the plaza. Priced right, meaning $8-$15 per entree and excellente, fabulous food with generous portions, 2 thumbs up.

During our stay we did feel very special from the time we arrived. I would give this resort 4.5 stars.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 1, 2013

OK, so it's not just that they are nice to our little dog. We've stayed there twice in the last year. Both times a wonderful experience. I recommend especially the rooms (with a shared patio) just off the swimming pool deck; they are quiet, very convenient to the parking area and the patio is swell for evening sitting (with or without a dog).

The staff gave us a room upgrade each time (slow season and our very polite, cute dog).

The most recent time (Jan '13) we also ate at the hotel's restaurant. Thoughtful modernization of Northern New Mexico traditional foods. The wine our server helped us pick has become a fav; our guests, at our home, think it's a winner too. My wife had hoped for the recipe for the pumpkin biscotti they were so good.

Our previous, summer, stay we very much enjoyed the pool area with its lawn for lounging. And you are only a short stroll from the plaza.

HINT: They ask you to walk your dog just across on Alameda St. where there are grassy areas for dog duties and pickup baggies. A nice idea.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheri D, General Manager at Inn and Spa at Loretto, responded to this review, June 4, 2013
I appreciate the time you took to write this review of The Inn and Spa at Loretto located in Santa Fe, New Mexico. I am so pleased you enjoyed your time here and your comments regarding the staff, pool and our pet friendly services are most appreciated. We are very thankful for everything our Inn represents and for our wonderful team.

Thank you again for your gracious review. Please feel free to contact me upon your next visit, I’d love to meet you.

Sincerely,

Sheri Decker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn and Spa at Loretto

Address: 211 Old Santa Fe Trail, Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Santa Fe
#5 Spa Hotel in Santa Fe
#6 Luxury Hotel in Santa Fe
#10 Business Hotel in Santa Fe
#17 Romantic Hotel in Santa Fe
#20 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inn and Spa at Loretto 4*
Number of rooms: 134
Official Description (provided by the hotel):
An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more   less 
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Also Known As:
Inn And Spa At Loretto Hotel Santa Fe
Hotel At Loretto
At Loretto Hotel
Inn At Loretto

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