I must admit I read at lot of hit and miss reviews about this hotel, but the location is great and I found a really great deal on luxury link that included two nights, free valet daily, taxes and fees, $50 for breakfast each morning, and $100 for the hotel restaurant Luminaria, which was very highly rated (ill get to that experience later), all for under $500! Sounded like a great deal to enjoy a romantic getaway for our anniversary! However...it was so disappointing. We got here early, about 1:30 pm and our room was not ready so we did a pre-check-in. The girl who checked us in was rude and didn't go over anything with us about the hotel. After 3 we came back and the same girl walked away when she saw me and had another girl check is in. As we take the elevator up to our room (we are staying on the 3rd floor), the elevator stops off at the 2nd floor and we see a sign that says excuse our mess. This is the first we know about any construction or renovations going on. When we get off on our floor there is no sign, so we assume maybe its just on the 2nd floor....WRONG! We learned at 6:30 am that they start construction and it doesn't end till about 7 pm. So much for sleeping in! The walls are paper thin too, so you can hear your neighbors, especially in the bathroom, and they are shared balconies, not very romantic or safe in my opinion. Also, during check-in they didn't go over our package with us or let us know how our credits should be used so we tried to contact the concierge several times and they were never available, so we went back to the lovely front desk and this time spoke with Cliff.
He was much nicer, seemed to be rushed and frustrated, but for the most part explained everything to us. The valet guys were pretty quick and they were friendly too. On the next night after a long hike at Atalaya Mountain (which I recommend) we were looking forward to our romantic dinner at Luminaria, make reservations early as they book quickly. We get there almost spot on for our reservation time, and sit and wait for our waiter for 15 min. He finally comes by introduces himself and offers us complimentary champagne, which we thought was a nice gesture. We don't see him again for another 10-15 min. When he comes again we let him know we have two different menus, mine was wrong of course so couldn't order the app I wanted. He takes our order finally after being there over 30 min and then tells us it'll be a while so ill send some bread. A nice younger gentleman brings us water and bread. And he frequents our table every 5-10 min to refill our water and make sure we are doing okay. Another 15-20 min go by till we get our apps, brought by the manager with our waiter no where to be seen. My shrimp and chorizo banquette was amazing and the only good thing about my meal. When we are almost done our waiter comes by and asks how everything is, a little late don't you think!!!!!! Then 10 min later comes our entrees brought out by another staff member...they are not hot, plate is cold, food warm at best. Our waiter comes by shortly after and we ask about our side that we were missing. He comes back 5 min later slammed it on the table and leaves. Never once asking if we were okay, how the food was, if we'd like wine, ect. The side which was potatoes was ice cold and nothing like he described it! I got the boneless short ribs, which was more
a play on a stew. Nothing was seasoned, the carrots were undercooked, the grits were chunky and cold. My husbands lamb was nicely cooked but had no seasoning, and the lamb pieces were mostly bone with little meat and hard to cut off the bone. Again, our waiter comes by as our meals were done and asks if we are done. He asks he we would like the dessert menu, which we oblige. However he passes by us 5 more times before coming by to take our dessert order, which we could not do cause he still hadn't brought us menus. He finally brings menus and we are just disgusted at that point and opt for the check. This is the quickest we've seen our waiter and now he tries to carry conversation with us, assuming he would like a big tip! Well the damage was done a long time ago! After asking for a pen, we sign the bill and leave as quickly as possible feeling cheated and disgusted by the whole experience. What was supposed to be a romantic night and feel like we are being well taken care of, it was terrible, we just felt like after thoughts the whole night. Then again we get waken up the next morning right at 6:30 am by construction, so we decide we'd rather just check out. The service in this hotel is just absolutely horrendous! My husband and I have never had such a bad hotel experience. The best part about our trip was not being in the hotel and eating/drinking at other local dives and restaurants. I recommend the off season if you don't like crowds, but I definitely don't recommend this hotel, or the hotel restaurant, definitely not worth the money!
- Official Description (provided by the hotel):
- An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more less
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- Also Known As:
- Inn And Spa At Loretto Hotel Santa Fe
- Hotel At Loretto
- At Loretto Hotel
- Inn At Loretto