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Inn and Spa at Loretto: Traveler Reviews

4.0 of 5
211 Old Santa Fe Trail, Santa Fe, NM 87501 (Downtown)
Hotel amenities
Inn and Spa at Loretto
Ranked #21 of 59 hotels in Santa Fe
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528 reviews from our community

Traveler rating
    259
    144
    56
    48
    21
See reviews for
Families
97
 
Couples
223
 
Solo
31
 
Business
83
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hobbs, New Mexico
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Check in not so great”
4 of 5 stars Reviewed January 31, 2013

Front desk staff was uninformed of special event. The nickel and dime charges for any special requests for deliveries were ridiculous for an upscale hotel. Front desk staff was overwhelmed and not very accommodating. Other hotel staff have have been a delight. The rooms are beautifully decorated. The beds super comfy.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Clean and comfortable”
3 of 5 stars Reviewed January 30, 2013

Hotel is on the older side, but is clean and comfortable. Location is FANTASTIC.
I was a little dissapointed with the hotel for the following reasons.
1. Room is very dark. Needs more lighting in the room. The room only had a small french door onto a balcony and NO other windows in the room.
2. I booked a room with a fireplace, however the fireplaces don't work - they only have a candle in them.....
3. The spa was way overpriced for the amenities included. No actual spa, sauna, changing rooms etc. You are taken in the room where the massage is done, and asked to undress and get under the sheet on the table.
They say it is "RANKED 19TH IN THE UNITED STATES ON THE CONDÉ NAST TRAVELER'S 2012 READERS' POLL". I find this very hard to believe, as I have been to many different spa's in most of the major cities in the US, and this spa is far below the average.
Overall, the hotel is priced well for what you get, just don't expect luxury at all.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truth or Consequences, New Mexico
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“A Historic Haven of Relaxation and Spiritual Renewal”
4 of 5 stars Reviewed January 24, 2013

The Inn and Spa at Loretto, a historic property and beautiful haven of relaxation and restoration, was redesigned in 2008. The Inn has a sophisticated slightly monastic ambience blended with Southwestern charm. Our earth toned, Superior King room featured a candle lit kiva fireplace, handpainted wall border, traditional designed club chairs, oversized carved wood furniture, huge wall mirrors, a four poster bed and a lush view of evergreens from our French doors opening onto a shared dining patio lit by electric luminarias.

The hotel's dining options are the popular restaurant, Luminaria —including fresh herbs from the hotel garden, organic ingredients and local produce and The Living Room (pet friendly dining).

The hotel's solicitous service begins at curbside—Scott, the car valet, voluntarily brought my luggage to the room immediately and repeated his mantra “I’m here for you always”.

The presentation and excellence of the room service breakfast made the $30 bill (oatmeal, grapefruit juice, coffee ,eggs, potatoes and bacon) palatable.

Guest amenities are superior —I enjoyed a restful night in a great bed with luxurious microfibre linens and complimentary WIFI. Even your pooch's well being is considered—an orthopedic sheepskin pet bed is provided.

Valet Parking is $20 (the only option available) per night in this convenient downtown location, however the fee is waived if driving a hybrid or eco-friendly car. The Inn is the only Green Key Level 4 certified hotel in Santa Fe.

A full service spa offers a tantalizing menu of services including cranial sacral massage and chakra balancing.

The famous Loretto Chapel, built in 1878, is adjacent to the hotel and is also a museum that hosts hundreds of weddings annually.

Pet fee is $20 daily per room.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis M, Director of Operations at Inn and Spa at Loretto, responded to this review
January 29, 2013
Thank you for this extensive review of The Inn and Spa at Loretto located in Santa Fe, New Mexico. I am pleased you enjoyed your stay and appreciate the compliments regarding our design and décor, Luminaria Restaurant and The Living Room Lounge, and The Spa at Loretto. We are very thankful for the amazing history our inn represents and for our wonderful valet team, thank you for highlighting Scott.

You are correct about us offering valet parking with a fee for the convenience of our guests however, there are complimentary self-parking options in Santa Fe for visitors who prefer to park themselves. I apologize if this was not communicated effectively to you. Thank you for pointing out free parking with a hybrid or eco-friendly car. Not many guests know about that!

Thank you again for this wonderful review. Please stay with us again during your next trip to Santa Fe, we would love to have you.

Sincerely,

Dennis Marcinik
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Fantastic experience”
5 of 5 stars Reviewed January 23, 2013

My husband and I got married and had our reception at the Inn at Loretto. It was a small family ceremony and we all stayed at the hotel. I couldn't have been happier with their service in all of the departments (hotel, spa, restaurant/bar). The hotel is located in a great spot near everything in the square, and is beautiful from the outside.

We will definitely be going back for our anniversary.

Room Tip: The upgraded King room has a balcony.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arnold, maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Comfort”
4 of 5 stars Reviewed January 23, 2013

I like hanging out next to the fire place in the living room winter and summer. The rooms are smallish but comfortable. The common areas are great (except the public rest room on the first floor near the restaurant - get the fan fixed already). The food is above average and dining outdoors in the summer is a treat. The front desk staff has been good - a little brusk at times but some of the guests can really wear the staff out. All in all a great stay.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Inn and Spa at Loretto

Also Known As:
Inn And Spa At Loretto Hotel Santa Fe
Inn And Spa At Loretto Hotel
Hotel At Loretto
At Loretto Hotel
Inn At Loretto
Address: 211 Old Santa Fe Trail, Santa Fe, NM 87501
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Santa Fe
#6 Luxury Hotels in Santa Fe
#9 Romantic Hotels in Santa Fe
#9 Business Hotels in Santa Fe
#17 Family Hotels in Santa Fe
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more   less 
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