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“Check in not so great” 4 of 5 stars
Review of Inn and Spa at Loretto

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Inn and Spa at Loretto
4.0 of 5 Hotel   |   211 Old Santa Fe Trail, Santa Fe, NM 87501 (Downtown)   |  
Hotel amenities
Ranked #18 of 59 hotels in Santa Fe
GreenLeadersSilver level
Hobbs, New Mexico
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“Check in not so great”
4 of 5 stars Reviewed January 31, 2013

Front desk staff was uninformed of special event. The nickel and dime charges for any special requests for deliveries were ridiculous for an upscale hotel. Front desk staff was overwhelmed and not very accommodating. Other hotel staff have have been a delight. The rooms are beautifully decorated. The beds super comfy.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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725 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Ann Arbor, Michigan
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 30, 2013

Hotel is on the older side, but is clean and comfortable. Location is FANTASTIC.
I was a little dissapointed with the hotel for the following reasons.
1. Room is very dark. Needs more lighting in the room. The room only had a small french door onto a balcony and NO other windows in the room.
2. I booked a room with a fireplace, however the fireplaces don't work - they only have a candle in them.....
3. The spa was way overpriced for the amenities included. No actual spa, sauna, changing rooms etc. You are taken in the room where the massage is done, and asked to undress and get under the sheet on the table.
They say it is "RANKED 19TH IN THE UNITED STATES ON THE CONDÉ NAST TRAVELER'S 2012 READERS' POLL". I find this very hard to believe, as I have been to many different spa's in most of the major cities in the US, and this spa is far below the average.
Overall, the hotel is priced well for what you get, just don't expect luxury at all.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truth or Consequences, New Mexico
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 24, 2013

The Inn and Spa at Loretto, a historic property and beautiful haven of relaxation and restoration, was redesigned in 2008. The Inn has a sophisticated slightly monastic ambience blended with Southwestern charm. Our earth toned, Superior King room featured a candle lit kiva fireplace, handpainted wall border, traditional designed club chairs, oversized carved wood furniture, huge wall mirrors, a four poster bed and a lush view of evergreens from our French doors opening onto a shared dining patio lit by electric luminarias.

The hotel's dining options are the popular restaurant, Luminaria —including fresh herbs from the hotel garden, organic ingredients and local produce and The Living Room (pet friendly dining).

The hotel's solicitous service begins at curbside—Scott, the car valet, voluntarily brought my luggage to the room immediately and repeated his mantra “I’m here for you always”.

The presentation and excellence of the room service breakfast made the $30 bill (oatmeal, grapefruit juice, coffee ,eggs, potatoes and bacon) palatable.

Guest amenities are superior —I enjoyed a restful night in a great bed with luxurious microfibre linens and complimentary WIFI. Even your pooch's well being is considered—an orthopedic sheepskin pet bed is provided.

Valet Parking is $20 (the only option available) per night in this convenient downtown location, however the fee is waived if driving a hybrid or eco-friendly car. The Inn is the only Green Key Level 4 certified hotel in Santa Fe.

A full service spa offers a tantalizing menu of services including cranial sacral massage and chakra balancing.

The famous Loretto Chapel, built in 1878, is adjacent to the hotel and is also a museum that hosts hundreds of weddings annually.

Pet fee is $20 daily per room.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis M, Director of Operations at Inn and Spa at Loretto, responded to this review, January 29, 2013
Thank you for this extensive review of The Inn and Spa at Loretto located in Santa Fe, New Mexico. I am pleased you enjoyed your stay and appreciate the compliments regarding our design and décor, Luminaria Restaurant and The Living Room Lounge, and The Spa at Loretto. We are very thankful for the amazing history our inn represents and for our wonderful valet team, thank you for highlighting Scott.

You are correct about us offering valet parking with a fee for the convenience of our guests however, there are complimentary self-parking options in Santa Fe for visitors who prefer to park themselves. I apologize if this was not communicated effectively to you. Thank you for pointing out free parking with a hybrid or eco-friendly car. Not many guests know about that!

Thank you again for this wonderful review. Please stay with us again during your next trip to Santa Fe, we would love to have you.

Sincerely,

Dennis Marcinik
Director of Operations
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Fort Worth, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 23, 2013

My husband and I got married and had our reception at the Inn at Loretto. It was a small family ceremony and we all stayed at the hotel. I couldn't have been happier with their service in all of the departments (hotel, spa, restaurant/bar). The hotel is located in a great spot near everything in the square, and is beautiful from the outside.

We will definitely be going back for our anniversary.

Room Tip: The upgraded King room has a balcony.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arnold, maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2013

I like hanging out next to the fire place in the living room winter and summer. The rooms are smallish but comfortable. The common areas are great (except the public rest room on the first floor near the restaurant - get the fan fixed already). The food is above average and dining outdoors in the summer is a treat. The front desk staff has been good - a little brusk at times but some of the guests can really wear the staff out. All in all a great stay.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2013

Love the terrific location with easy access to the charming sites of downtown Santa Fe. I think the linens were the most luxurious I have felt in a long time! Didn't want to get out of bed! I love having a coffee maker in the room, but had to move the maker over to the fireplace to be able to plug it in (seemed a bit awkward). The lounge had a great happy hour and live entertainment. The restaurant was excellent as well, we enjoyed our breakfast compliments of the Virtuoso Amenity package. We were there the weekend before Christmas, so staffing may have been a bit light. Only one attendant was at the front desk everytime we were there. I know some folks waited quite some time to get assistance. Did not have time to enjoy the spa, but got a very nice tour of the facility by the spa manager. Overall great stay and will return.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis M, Director of Operations at Inn and Spa at Loretto, responded to this review, January 25, 2013
I am so happy you selected The Inn and Spa at Loretto for your stay before the holidays. We thank you for recognizing our location, linens, and restaurant. Our guests remark about our “luxurious linens” so much we decided to sell them in our spa! We value our Virtuoso Partnership and are delighted you enjoyed the included breakfast. I apologize for the coffeemaker issues. I will certainly look into that right away.

I look forward to your next stay, maybe you can enjoy the spa this time.

Thank you,

Dennis Marcinik
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 23, 2013

OK, I admit it, having spend our honeymoon there and having adopted two wonderful bear companions from the rooms, we are set up to love it, but what's wrong with that? Everything that one from somewhere else would want--the architecture, location, ease of eating, imbibing and shopping not only very close but some of the best are on the premises-- and everything we like when we are downtown, as in a great comfortable bar and an elegant restaurant which in the summer has one of the most romantic outdoor dining options around. We often stay here even thought we live in Santa Fe in order to be close to the Canyon Rd Walk or for an anniversary treat. Do be aware the average room is very small. In case the management is reading this, take a good look (maybe a spy) at your wait staff in the bar. We have had one very rude experience.

Room Tip: They are mostly small. Be prepared to pay a lot more for size.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Inn and Spa at Loretto

Also Known As:
Inn And Spa At Loretto Hotel Santa Fe
Inn And Spa At Loretto Hotel
Hotel At Loretto
At Loretto Hotel
Inn At Loretto
Address: 211 Old Santa Fe Trail, Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#3 Business Hotel in Santa Fe
#7 Luxury Hotel in Santa Fe
#9 Romantic Hotel in Santa Fe
#16 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inn and Spa at Loretto 4*
Official Description (provided by the hotel):
An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more   less 
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