I have been staying at the Inn and Spa at Loretto pretty much on a monthly basis for the last 10 years - for both business and personal trips. The hotel's service --starting with the valet and front desk ---have been impeccable. On the valet side, Diego always delivers quality service. Josephine Vega, Front Desk Supervisor, continues to do an outstanding job, as does Charyce Martin, also assisting at the front desk.

The management staff of Dennis and Clint, as well as Guin White, certainly makes their guests feel at home. I know they do with me and my family. i am glad to recommend this hotel to those looking for great service.

Art Morales
Houston, Texas

We spend 7 nights at this hotel for Christmas. I read the reviews before so it wasn't a big surprise when we get there.

Staff: is all right according to our experience, nothing WOW but nothing wrong as well.

Noise: except those "famous" heater that must be old, the room was very quiet, we were near by the Chapel and we absolutely loved hearing the bells each morning. It was somehow magical. We had no trouble sleeping because of the heater, our days were so busy with all what Santa Fe has to offer that we slept like babies each night.

Room: dark, but well it's the style of the new mexican homes so no complain about it, I just wished for bigger bed than full size. However loved the smoothness of the bedding sheet and the comfy mattress. Very clean and fresh room. Whenever we came back to the room it was already cleaned, very pleasant.

Pool: I really wished that they could have done something about it. We travelled with kids and the heated pool was one of the reason we picked this hotel. But because of the ice, the pool was close while our stay there. They said that the salt doesn't work with the ice, well I looked and there were few spot here and there that could have been broken. I guess we were the only guest interested in using the pool.

Location: we could have go to a cheaper hotel with indoor pool, cleaning including, breakfast including, parking including etc... but we decided to stay downtown instead and we don't regret our choice. Being surrounded by the Chapel, nice restaurants where you could walk from the hotel, all those wonderful adobe homes helped make this trip so magical. It was Christmas time and we had such a great time walking every day and get a feel of the town. I don't think we would have get the same feeling in another hotel.

Price: it's pricey but you know all about it before you make your reservation, so no surprise here. You have to add everything on top of the room price : cleaning, parking, breakfast. You pay mostly the location here.

Several friends and I just spent several days at the Inn and Spa at Loretto in Santa Fe, NM over the Christmas holidays, and I can't say enough about our wonderful experience. From the moment we checked in, we were made to feel not just welcome, but special. The rooms are spacious and beautifully decorated in Southwest decor, spotlessly clean, with very comfortable beds. The lobby area is very large with comfortable couches, a fireplace, and a lounge area where both beverages and food could be enjoyed. The restaurant features a varied menu and the food and service were both excellent. Two of our party had massages at the spa and both reported that the experience was wonderful. The concierge was very friendly and helpful in securing dinner reservations during a very busy season and suggested a baroque concert in the Loretto Chapel that was outstanding. A note to dog owners: the Inn welcomes dogs, and we saw many during our visit. In summary, all in our party highly recommend the Inn and Spa at Loretto as a delightful place to stay while visiting the "City Different."

We received truly outstanding service from the team at the Inn and Spa at Loretto! My wife and I recently visited Santa Fe for the first time and thoroughly enjoyed our stay at this spectacular property. We absolutely loved Santa Fe and especially the fabulous Inn and Spa at Loretto. Our experience at this resort was so enjoyable in large part because of the highly personalized service we received from General Manager Dennis Marcinik and Food & Beverage Director Natasha Aasgaarden.

We have had the good fortune to travel extensively over the past 25 years and have stayed at some of the finest hotels in the world. Thoughout our global travels, I have rarely encountered such warm and gracious hospitality as was extended by this team. Dennis's team treated us like old friends...cheerfully answering many questions and enthusiastically counseling us regarding potential dining choices, daily activities and transportation options.

The pursuit of good food is always an integral part of our vacations. We enjoyed the culinary scene around Santa Fe and particularly the creative and delicious offerings at Luminaria. Natasha's team made us feel like guests in their home with many special touches ranging from rose petals on the table to outrageous tortilla soup...everything was perfect! The food was phenomenal and totally in harmony with the natural beauty of the area.

Today we all work in a tough business environment where there is no shortage of hollow rhetoric about excellent customer service, so it is truly refreshing to experience the real thing. Congratulations to Dennis and Natasha for assermbling such a strong team that obviously takes personal responsibility for delighting guests. Because of the outstanding treatment we received coupled with the rich beauty of the resort, we will certainly be returning to the Inn and Spa at Loretto. You will love this beautiful resort!