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“Santa Fe Central” 4 of 5 stars
Review of Inn and Spa at Loretto

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Inn and Spa at Loretto
4.0 of 5 Hotel   |   211 Old Santa Fe Trail, Santa Fe, NM 87501 (Downtown)   |  
Hotel amenities
Ranked #16 of 60 hotels in Santa Fe
GreenLeadersSilver level
Nashville, TN
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Santa Fe Central”
4 of 5 stars Reviewed November 27, 2012

Beautiful hotel with an array of southwestern artistic shops. Large bar area with entertainment nightly. Twice weekly free yoga. Rooms were large but lightning wasn't very bright. Extra charges added approximately $35 daily to a $199 room fee. $18 daily for parking a car. Central location near Loretto Chapel and the Cathedral. Not far from the square and the public activities it embodies.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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English first
Northwestern New Jrsey
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 26, 2012

Beautiful hotel and great services. Yummy quilts on the bed, adaquate gym, great restaurants and excellent services. It's located right in the heart of the main town, right off the square. You could probably walk to Canyon Road but save your energey and legs...cause that's an all day affaire. But such nice shops in the lobby you didn't really have to leave!!

Room Tip: All the views were great, especially at night. If you have the money, the "apartment" on...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
541 reviews 541 reviews
50 hotel reviews
Reviews in 119 cities Reviews in 119 cities
363 helpful votes 363 helpful votes
4 of 5 stars Reviewed November 19, 2012

The Inn and Spa at Loretto looks fabulous from the outside. It is built in the traditional adobe style allowing it to nicely blend in to the neighbourhood. The inside - both the public areas and the rooms - also reflect the Southwest with dark tiles, colourful blankets and tapestries and a kiva fireplace (at least in my room - #245).

I stayed in the hotel while attending a conference. The room rate of $139/night struck me as a very good price and I knew when I booked the room that there was a $14/day "resort fee". I find these annoying and unfortunately becoming all too popular at resorts throughout the U.S. but it wasn't a surprise. Others who have commented negatively about the fee should have known it would be charged and could have stayed elsewhere.

While I did not eat in the restaurant (we ate in a group in the private meeting rooms) I found the food to be good. Over several days we got a whirlwind tour of Southwest specialties and we weren't disappointed.

On the negative side, I found the hotel to be very dark including my room. Like another reviewer, I found the air conditioning system to quite noisy which did impact my sleep somewhat. The hotel is also looking just a little dated. I first stayed here in 2005 and didn't find that much has changed since then. However, you can't beat the location - mere steps from the downtown square and a short walk to Canyon Road and the multitude of galleries.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 18, 2012

Room decor was very Santa Fe and cozy. I think there were 5 table lamps, plus track lights and a fireplace. Had an issue with hot water in the shower and bed was comfortable, but so soft our backs hurt a bit.. Spa service had great decor too and friendly service. Worth doing, but not as good as some other places we have visited when traveling. Drinks were a hi-lite; garden herbs in their concoctions which change weekly. All food was restaurant quality and delicious! Patio, airy and relaxing. Shops right across the street. We are ready to go back did not experience issues raised by some others. In fact, we had room service both days and the servers we encountered were cheerful and helpful. We thought the service fee was a little odd too, but you can't let little things ruin your fun. We traveled with friends celebrating birthdays and an engagement - they were happy too.

Room Tip: We asked for mountain view, but because we were on ground floor, there wasn't much view. We als...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 15, 2012

This is a really nice boutique hotel just a few blocks from the square. Right next door to the famous Loretto Chapel with the mystery staircase. The rooms are large but the bathrooms are a little on the small side but entirely adequate. They have a nice lounge area with comfortable seating and good entertainment on weekends.
The restaurant is really good but pricey. We got a great deal of 109.00 per night on a Living Social deal but another couple did not. However they were able to get a rate of 159.00 per night with a 50.00 per day credit to be used at the spa, restaurant, bar, or in room service so they came out well also. All in all I would stay here again if I could get the great rate.
We were disappointed that they did not have any fireplaces outside lit because of the time of year but we all felt we would have been happy to sit outside if they would have provided us with some warmth. The weather was actually quite nice, just a little crisp.

Room Tip: Definitely ask for a corner room with the large patio. We were lucky enough to get one but the other...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis M, Director of Operations at Inn and Spa at Loretto, responded to this review, November 28, 2012
Thank you for taking the time to write about the Inn and Spa at Loretto on TripAdvisor. This city truly is amazing and we are very fortunate to be located in the heart of Santa Fe. I appreciate your comments regarding our location, rooms, and restaurant. Also, I thank you for mentioning our Living Social deal and Signature Package. I am thrilled you will return. Please feel free to contact me upon your next arrival.

Sincerely,

Dennis Marcinik
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, United Kingdom
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed November 13, 2012

I visited this hôtel as I made my way across the USA last month. It was recommended by my travel agent. I have visited many hotels across the world through years of travelling for business and pleasure but I can honestly say that I have never had a more negative experience.
However here are the positives- central position within Santa Fe, comfortable bed, cleanliness of the rooms.
The negatives are so numerous that I find it hard to write this review. Rather than go into all the details which could lead to a very lenghty epistle I'll focus on the main factors.
When you pay the costs of a hotel like the Inn you expect a certain standard of accommodation and staffing within the hotel as well as setting. While the hotel certainly delivered in terms of setting it failed to do so in all other aspects.
The room in which I stayed was like the Black Hole of Calcutta for most of the day. Luckily there was a patio which allowed me to receive some sunlight during my stay. The air conditioning sounded like an large aircraft coming into land, which was not conducive to sleeping. Since you are charged $14 dollars PER DAY for incidentals as a matter of course I would have expected that water in the room would have been free but this is not the case. It would have been paid for separately. ( I know this because another guest fell into this trap). The bathroom was clean but its decor was tired to say the least.
Staffing - surly, unhelpful, disinterested, ... I could go on but I am sure that I have said enough. The only thing that I can say in their favour is that many of the guests were having the same experience as myself. Checking should have given me an indicator of what was to come: young couple still waiting for their room 4 hours after they had arrived, another guest having a "discussion" with two receptionist over the number of rooms booked, an elderly couple trying to get their room changed with no success. Things could only have gotten better but they didn't.
In my opinion this is a hotel trying to be a something that it is not - a first class hotel. I would like to have said that there is potential but unless there is a huge turnaround here there is not.
In addition I find a hotel that automatically charges their guests $14 everyday for incidentals is quite unacceptable. In all my years of travel I have never had this experience anywhere else in the world.

Room Tip: Don't book one here.
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  • Stayed October 2012, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 12, 2012

The service at the bar was very kind, and the hotel offers valet parking. If you have been to Santa Fe you know parking can be a pain in the rear. Did not stay at the Inn, but enjoyed the bar a couple of nights for a night cap and appetizers. The food wsa good - even the duck tacos. Now from Texas and finding a Texas vodka (Titos) in NM was great!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Inn and Spa at Loretto

Address: 211 Old Santa Fe Trail, Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#3 Business Hotel in Santa Fe
#5 Spa Hotel in Santa Fe
#6 Luxury Hotel in Santa Fe
#14 Family Hotel in Santa Fe
#17 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inn and Spa at Loretto 4*
Official Description (provided by the hotel):
An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more   less 
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Also Known As:
Inn And Spa At Loretto Hotel Santa Fe
Hotel At Loretto
At Loretto Hotel
Inn At Loretto

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