I'm often hesitant to put too much stock in overly negative reviews, thinking that the person may have had a one-off bias. That being said, I am very disappointed in this case that I cancelled my reservation with another hotel in the area (which had complimentary homemade hot breakfast, and an evening wine reception) and spent a very long four nights here in the deluxe king room. I really should have listened to the other negative reviews!
Service - I'll start off with a positive, because the people I dealt with at the front desk and valet were very kind and accommodating.There was a definite lack of energy, and so I can see where the other negative reviews in this aspect may have been coming from, however my personal experience was quite good. My one service request was met extremely quickly even though the hotel was fully booked (even though as you'll read below, unfortunately did not actually fix the problem).
Bed - Of all of the traveling I've done (including much of europe, and a few African countries), these were the most uncomfortable beds / pillows I have ever experienced anywhere. I did not get a single good night's sleep because of the pains in my neck and shoulder, which I have never experienced before! I did try a massage downstairs (at huge expense of course) but it has not helped. I am not alone in this, and have talked to two other people with similar opinions.
Noise - the heater / AC was so loud that we had to turn it off during the very cold evenings. It sounded like a freight train, and woke us up continually throughout the first night.
Room condition - Signs of wear, and extremely dark. No lights near the full length mirror in the area where you would typically get ready. Bathtub would not seal, even after maintenance had a look. I had difficulty believing the television was 42"? It looked so small up on the wall above the non-functional fireplace. The patio was the saddest excuse for a patio that I've been charged for...you couldn't actually open the door and step outside without significant effort. It could fit two small people at best, although i'm not sure how they'd get the door open if they were both outside at the same time. Either way, we couldn't use it. This was one of the main reasons that I had switched our booking to this hotel, and it was another absolute disappointment. We had a corner patio, and looking outside it would appear that some rooms do in fact have quite nice patios. Be sure to call and find out.
Restaurant - the food was delicious, service good. Breakfast was overpriced, but I am likely still sore about having missed out on the highly recommended (complimentary) breakfast in the hotel that I had cancelled. A bit of a sore point that free coffee is advertised in the mornings, and is located a few feet away from the dinner tables, and yet my family was spending $10 a meal because we were choosing to eat at the restaurant. As part of the price of my room, it was to come with "continental breakfast for two", however the fine print shows that this is actually only a 25$ room credit, and the continental breakfast is $15 each. Although a few dollars is certainly not an issue, it's the principle!
Spa - as mentioned above, the women working in the spa were fantastic. I had multiple services, and was pleased with all of them, with the exception of my nails. Unfortunately they look shockingly terrible, and I will have to remove the polish and even the shape once I get home. Extremely disappointing for a $120 pedi/mani, which didnt even involve a foot or hand massage! I should have really said something, but the girl was so sweet (and at the end of multiple hours of treatment I was exhausted). My warning would be to make sure you get what you pay for and not just grin and bare it like I did...
Pool - Standard motel pool, certainly didn't have any particularly inviting feel or atmosphere.
Location - fantastic! Saving grace, along with the smiling valet people as we left the building.
Wifi - great, no issues in room or elsewhere in the hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.