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“Beauty is sometimes more than skin deep” 4 of 5 stars
Review of The Lodge at Santa Fe

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The Lodge at Santa Fe
3.0 of 5 Hotel   |   750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)   |  
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Ranked #42 of 60 Hotels in Santa Fe
st louis, missouri
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Beauty is sometimes more than skin deep”
4 of 5 stars Reviewed July 28, 2010

This hotel, located just outside of the Santa Fe plaza, on a hill side, overlooking a major highway and the gorgeous landscape provided by the mountains and the New Mexico everlasting sky, is a smart place to stay. It looks especially inviting.

My wife and I booked a mini-suite that is detached from the main part of the hotel. It is easily accessed to the rear of the main hotel, and is private, with a very short, scenic walk though a nicely landscaped courtyard to the large, attractive and comfortably cool swimming pool. We thanked the stars it was not just a shallow wading pool that was heated as if meant to bathe in. We exercised in it and floated to our hearts' content. The pool is surrounded by a grand patio filled with chaise lounges, tables and chairs and a large kia (outdoor fireplace for cool nights). It also has a very clean spa. It may be important to note that smoking is allowed in the outdoor pool area. This may be a turn off to some, but to smokers who are not allowed to have a few puffs nearly everywhere in Santa Fe (and all of New Mexico), it is a blessing.

To add to that, there are no smoking rooms available in this hotel, but if you get a room with a balcony, you are allowed to smoke there. And why not? It is interesting to note that New Mexico law does not entirely prohibit smoking in its hotels. Their hotels are allowed to reserve no more than 20% of their rooms to smoking. This hotel, however, chooses to have no smoking rooms (other, very nice hotels in the area do allow smoking if this is an issue). A few of the restaurants with large patios allow smoking outside, but most eateries in Santa Fe are small and do not allow it.

The room: Ours was spacious, but smelled odd when we first got there. After housekeeping came the next day, the odor was gone. Even though there is a good refrigerator and a small microwave in a cabinet that includes an older model TV , there is no "wet bar" as advertised. Then again--what is a wet bar? A table and only one hardwood "Santa Fe" chair is included, with a padded bench to its side. It is adequate, but not comfortable, really. There is also a comfortable leather sofa bed, which we did not use, since it does not face the TV. If it were folded out for sleeping, we would have had to crawl over it to get around the bed.

VERY BAD: The bed is barely comfortable, unfortunately, and practically ruined our stay. Since I had spine surgery a while ago, I found I need a good bed. This was not the case. It is large enough, but the springs have sprung. It sits too low, too. And the bottom sheet popped up all night long, which awakened us every night until they finally fixed the problem. So, I had a sore back most of our stay because of the old, tired bed. This issue is major. Another problem is the shower. There is nothing to grab onto--that is a hazard. And the shower head is low for even a 5' 4" woman (my wife), and I stand at 6' 5". Bad.

The positives of this room is that is it large, has a huge balcony (not all do), and is well decorated, Santa Fe style. Housekeeping is excellent! They fixed every problem they could. New, bigger pillows, two chairs for the balcony, larger sheets. Whatever was in their power to repair, they did pronto with smiles. I commend the entire staff for being courteous, friendly and cooperative. And the air conditioning works. BUT the windows are broken, and when we tried to open them, we had to fix them ourselves, and they would not open again. We could not take advantage of the nice night air.

We had the good fortune to run into the manager of the hotel--a very pleasant man. He explained that new beds would be forthcoming soon (as soon as the money becomes available). I hope that time somes very soon.

Cheryl and I did not use the shuttle service, buit I heard it is efficient. We drove so we took our vehicle everywhere, and we are glad we did. Santa Fe is a walking town only in the plaza area, but considering the altitude and the heat in July, driving from place to place worked well. Parking is not as bad as I was told it would be. Driving is confusing and funny (pack a sense of humor!) because this is an OLD town made up of cow paths which wind and become a different street name in the blink of an eye. You must have a car to get to and from the hotel and Santa Fe plaza or any other area in or around Santa Fe.

BAD: One day when we returned to our parking space near our room, we found it was littered with broken bottles of beer, with two empty beer bottles placed just where our vehicle's front tires would rest. This was scary. It seems anyone can drive around the main hotel to the area where we were located. Why would someone do this? Maintenance took care of it immediately, but who did this, we had to wonder? Security may be an issue here.

Food: The hotel's restaurant is open for breakfast daily, but we did not partake. When we wanted to eat there for dinner, we were told it was open only on weekends. In town, 3/4 fourths of the eateries offer mostly southwestern or Mexican menus, which is fine, but tiresome. Find your way to Mediterranean restaurants, French cafes and American spots for variety. Also check out Whole Foods and Trader Joe's for ready made foods that will save money. Bumble Bee's is delicious and inexpensive, as is Tomasita's (where the wait is long). There are more than enough chain restaurants in the area. Check out Frommer's guide to Santa Fe (online or in the bookstore) for the best places to eat and places to go. I would say that too many of the eateries are no better than Chevy's, but who comes here for the food anyway? It's the scenery that takes the prize here.

Go to Albuquerque for much better prices on art work, pottery and jewelry. It's only an hour away. And take a drive to Taos--the ride itself is spectacular. It is just 1 1/2 hours away from Santa Fe. Santa Fe plaza shopping is nice, but overpriced. Go there to gawk and eat.

The altitude will affect you,no matter what shape you are in. Athletic types who have moved to New Mexico told me it took weeks, even months for them to be able to run or exercise normally. Prepare yourself for headaches and dizziness. DO NOT DRINK ALCOHOL as you would normally. Dehydration is unhealthy, and you must drink much more water than you would back home in the flat lands. If you take medication, ask your doctor how it might be affected. It may be important. Drink lots and lots of water!!

New Mexico is a fantastic place to visit. We went there for the scenery and we were not disappointed in any way. WOW!!! And The Lodge at Santa Fe, once it gets all new beds, will be our destination hotel from here on when we visit the beautiful Santa Fe region .

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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547 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Portland, Maine
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 19, 2010

I was very satisfied with my stay at the Lodge. I had a beautiful room with nice furniture and a very comfortable bed. The bathroom was a little older, but everything worked fine. I especially liked the toiletries. All the staff I had been in contact with was always super-friendly and accomodating. The only thing is there really is no way to get to the plaza on foot. There is a free hotel shuttle that runs once an hour, which helps a lot.

  • Stayed July 2010, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 19, 2010

Spent two nights at the Lodge with my spouse. I am surprised by the negative reviews.
The room and bathroom were large and the decor was very nice. Air conditioner worked very well but was a bit on the noisy. Pillows were a bit uncomfortable.

Pool was large and lots of lounge chairs available. Also had a great jacuzzi. Towels were available at the front desk on the way to the pool. Also had an exercise room with T.V.

Breakfast and service at the hotel was very good.

The hotel is located close in downtown and has a shuttle service available

All staff was very helpful and courteous.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Council Bluffs
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 18, 2010

I booked this hotel after getting tired of bidding on priceline and getting rejected. the rate I found on travelocity of $83/night seemed like a great value after reading that the hotel had updated their towels and toiletries.

First impression...we called the hotel while on 84/285 coming from Taos. We lost the directions, so we called to ask how to get to the hotel from 84/285. the guy told my friend to get off at Alamo, you can't miss it. She asked if there was any landmarks we could look out for. He said no, you can't miss it. Well, we didn't miss it, but his instructions were incomplete and not helpful.
So we check in and the kid (Gavin maybe?) was slow to checkin, especially since we had prepaid for the room. Just out of curiosity, we asked if breakfast was included. He said no. The way he said it, i just assumed that they didn't have dining facilities.
We go to our room and are pleasantly surprised. Everything is clean and up to date. Even feels extra cozy. The room was very hot upon checkin, but we turned on the air and within the hour, we were good to go.
After settling in, we went back to the front desk. We asked him if he had (bald guy with glasses) any recommendations of places to get a drink in the area that were within walking distance, he said no. (note the no responses from front desk help).
So we just walked around the hotel grounds and even though it was dark, we could tell they were just gorgeous. We tried to go into the pool area, trying nearly every entrance, but couldn't get it. The pool wasn't closed yet, so we were curious. later we found the trick to get in and we even laughed a little when we saw several other people later have the same fate as us.

So besides the service, the only fault I give this place is that tub is not up to date. the room is in great condition, and the tub has dirty stained tile and drained slowly. Hint: when you turn on the water, just turn it on very little, then pull the shower then up, when the shower comes on, turn the water knobs to desired temp. If you don't, expect water up to your ankles as you shower.

Service: besides the kid that was slow to check us in, the thing that really made me mad was when we checked out. I had to use the restroom one last time before hitting the road. I ask where the public restroom was and was told upstairs. There i find a resturant (people enjoying breakfast) with a lounge. Let's see, when we ask if breakfast was included, we were not told of an option of even getting breakfast if we paid for it. Then the guy says there is no place to get a drink, but they have a lounge upstairs. Geez people, do you want guests to spend money at your hotel???? Seriously?!!

  • Stayed July 2010, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed July 17, 2010

It just kept getting worse. Terrible would be to much but jeez what a disappointment. We check in and go to the room and find someones drinking glass behind the front door. It is BLAZIN hot and they have the ancient a/c wall unit OFF. Things are tough all over and they're trying to save a bit okay I'll beg off. Turned it on and went for a swim. We have to go back to the rooms because they don't offer pool towels. No pool towels at $130 a day. After 2 hours the a/c isn't cooling at all. Call the desk and 2 hours later maintenance shows up, changes a filter and says that's all he can do for it, it's just to old for this heat. The "free internet" didn't work but maybe 5% of the time and kept disconnecting over and over again. We call the desk and there's nothing else they offer except sorry, maybe a bit later they can offer us a room change they confirmed that the internet didn't work well.

Next comes the realization that we had asked for a suite. So we call the office and they say "your in a suite" a mini suite. What constitutes a mini suite we ask and they respond, the coffee service and the mini fridge. Ummm maybe within their world that's a suite but not in ours. We ask what else is available they say they'll check and get back to us. The real funny thing is the mini fridge for the mini suite works as well as the a/c. After 2 hrs our water & a few soda's were warmer than when placed.

We have to leave for the family reunion and upon return there is no other accommodation offered. So it's Windows open, door a jar and a sleeping pill gets my wife and I through the night restlessly. In the morning we find that the coffee service is dirty. Coffee filter/grounds from the previous user and a dirty coffee cup. Soda/waters still warm, we just can't do it. We make a quick check of local national chains and find one who guarantee's us a freezing room, with coffee service and working fridge for 1/2 our current rate and of course not it's not a suite its just our regular room and we book 2 rooms. (It was all they said it was.)

We run into the rest of the reunion party and they aren't very happy at all. One family checked out at 2am in the morning. The rest aren't sure what to do. They don't want to leave because this is a reunion not a separation but it turns out to be.

The poor desk clerk was just beside himself. All he could do was just to keep saying how sorry he was and that at least 20 other party's had already checked out early of their reservations for basically the same reasons. No manager to be seen the desk clerk left to swing in the wind all he could do for us was to agree he wouldn't charge us a early cancellation fee.

Where was the concern, accommodation, hospitality, follow-thru, management, etc? It was no where, shame shame shame on you!

  • Stayed July 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, NC
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 9, 2010

Stayed here while sight seeing in NM. Arrived at the hotel for a stay during "off season". Upon trying to check in we were asked to have a seat and waited for over 20 mins. Not only was it off season but it was well after 3pm check in time. The room was small with no view. The restaurant was closed (due to off season we were told). I would not stay here again when I return to Santa Fe in the Fall. The worst part of the stay was the rude and unaccommodating staff. The location is not good either. Stay somewhere else for the price this place is awful.

  • Stayed April 2010, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westwood Los Angeles County, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 7, 2010

This hotel was adequate and probably a bargain, but I can't recommend it. If you're looking for price, it may be good, but otherwise it's just so-so.

Stayed June 2010, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lodge at Santa Fe

Address: 750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lodge at Santa Fe 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
The Lodge At Santa Fe Hotel Santa Fe
Hotel Santa Fe
Lodge Santa Fe

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