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“Not as expected” 1 of 5 stars
Review of The Lodge at Santa Fe

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The Lodge at Santa Fe
3.0 of 5 Hotel   |   750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)   |  
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Ranked #41 of 60 Hotels in Santa Fe
Los Lunas, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
“Not as expected”
1 of 5 stars Reviewed March 31, 2014

This hotel reminds me of a Super 8. Below average room and common areas filty. Bathrooms old and dirty, the chalk around shower black with mold and needing to be redone. The carpets in the hall ways and stairs are in dire need of cleaning and the flag stone in the lobby is very dirty. The Gardunos restraurant floors were also very dirty. Overall not a good experience. STAY ELSEWHERE!

Room Tip: Stay away from the Lodge at Santa Fe.
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  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, April 2, 2014
Dear mike3468,

Thank you for taking the time to review The Lodge at Santa Fe. I am so sorry to hear about your dissatisfaction with your stay. We do have an older property in which we strive to keep the cultural significance of Santa Fe alive. I apologize that is was not up to your expectations. Guest comfort is of utmost importance to us. I have shared your note with my housekeeping and restaurant staff and the cleanliness issues you had mentioned have been resolved. Thank you again for bringing these issues to my attention so we can be sure to better serve you in the future.

Regards,

Tom A
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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540 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 30, 2014

My wife and I made a point to get up early to go get donuts at whoo's (which we heard were awesome). Since we were road tripping for the day going to a spa and taking a semi Breaking Bad tour in Albuquerque, we decided to bring the donuts back to the room as to not leave them in the car. We then return from our day trip and I decided I wanted a donut. What do I discover when I open the box? THE HOUSEKEEPER HELPED HERSELF TO OUR DONUTS!! Surprisingly, she only took one of the four in the box, but she took the one I wanted the most and was looking forward to. I'm glad we elected to take our valuables with us since the room didn't have a safe but never in my wildest imagination would I ever think that my donuts would be stolen.

The response from the front desk, in specific tom, was swift. It is his response that has earned the neutral rating I provided. It is a conveniently located hotel but is in need of some serious updating. More importantly, my sense of security of leaving anything in my hotel room during future travels is gone. I look forward to hearing from the manager or this room attendants supervisor.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, April 3, 2014
Dear Will R,

I remember your situation well. I admit I was a bit shocked to hear of your experience at The Lodge at Santa Fe. This is the first I have heard of any issue of this nature at our property. I put full trust in my housekeeping staff and I know you are aware of the full investigation we are conducting to find out what may have happened to your missing property. I am glad we were able to accommodate you so quickly and I look forward to your next visit to Santa Fe.

Kind Regards,

Tom A
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Las Cruces
Top Contributor
100 reviews 100 reviews
12 hotel reviews
Reviews in 42 cities Reviews in 42 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 25, 2014

Rooms have been re-modeled and were clean and nice. Purchased a Living Social special for $59 so with this it was a tremendous value and the location was perfect for our particular trip that was traveling to northern wineries.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, March 29, 2014
Dear JoeMed,

Thank you for reviewing your experience at The Lodge at Santa Fe. We are offering some special rates this time of year to make your Santa Fe vacation relaxing and affordable. We are so glad you chose to stay with us and we look forward to hosting you again in the near future!

Regards,

Tom A
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed March 17, 2014

We had suites at The Lodge. The rooms were large, the bathrooms were extremely tiny, the mattress was bought last decade and was horrible. The sheets and towels need to be replaced. The carpet needs to be cleaned. Management is not watching the details, like a coffee pot in the room with no cups, or used glasses that weren't replaces. Also the TV is way too small. Would not go back.

  • Stayed March 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, March 18, 2014
Dear SCardwell61,

Thank you for your review of The Lodge at Santa Fe. I am very sorry to hear of your dissatisfaction with the room. Our property was built in the traditional New Mexican style and we strive to promote the cultural significance of the area with our decor. I am personally looking into the issues you addressed above to ensure details are not overlooked in the future. Thank you again for choosing to stay with us and I hope we have the opportunity to show you just how great we can be in the future.

Kind regards,

Tom A
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Elgin, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2014

My husband and I stayed 6 nights while participating in a Road's Scholar program. The room was large, clean and comfortable. There were meeting and dining rooms just for our group. The distance from downtown Santa Fe required using the shuttle that was provided by the hotel but there was a large shopping center within walking distance-if you don't mind walking up hill on the return hike. Staff, especially Robert who managed the rooms for the group, and Kristin at the front desk, were very personable and accommodating.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, March 18, 2014
Dear Mary H.

Thank you for taking the time to review The Lodge at Santa Fe. I am very glad to hear how much you enjoyed your experience with us. We are very proud of our staff and facilities and we look forward to serving you again!

Regards,

Tom A
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayfield, Colorado
1 review
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 6, 2014

My wife and I stayed over the Valentines day week end. This is a nice place off the hiway so its very quiet. The rooms were very nice, very clean. The restaurant was very good although under staffed the night we were there. We had a nice stay until we returned home and realized my wife had forgot a pair of boots, we immediately called the hotel and lo and behold they were unable to find them. So I would say it's a nice place to stay, however if you leave something behind that you really like I would not plan on seeing it again. Apparently honesty is not a top priority for some of the staff.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, March 8, 2014
Dear Edward K,

I want to thank you for taking the time to review your recent stay at The Lodge at Santa Fe. I am so glad to hear you enjoyed our property so much for Valentine's Day weekend. Santa Fe was recently voted one of the most Romantic Getaway's in the United States! I apologize for the slow service in the restaurant, we have taken measures to assure this will not happen again. I remember you calling regarding your boots, I personally went to the room with a housekeeping supervisor and I am sorry we were unable to locate them. I am continuing to look into this matter and of course we will contact you with any further information we may find. I hope when you return to Santa Fe you would consider staying with us again.

Kind Regards,

Tom A
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McHenry, Illinois
1 review
5 of 5 stars Reviewed February 25, 2014

Clean room, rustic feel and charm. Beautiful overlook off balcony.
Joesph, the resturaunts owner, was so welcoming, funny, and overall made our experience worthwhile. Great food, drinks, and staff to provide a memorable trip!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, February 26, 2014
Dear emily z,

Thank you for taking the time to review your recent experience at The Lodge at Santa Fe. I am happy to hear how much you enjoyed our facility and staff. We pride ourselves on outstanding customer service so it makes us very happy to hear we are doing so well. I hope we have the pleasure of serving you on your next trip to Santa Fe!

Regards,

Tom A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lodge at Santa Fe

Address: 750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lodge at Santa Fe 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
The Lodge At Santa Fe Hotel Santa Fe
Hotel Santa Fe
Lodge Santa Fe

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