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“OK, but nothing special” 3 of 5 stars
Review of The Lodge at Santa Fe

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The Lodge at Santa Fe
3.0 of 5 Hotel   |   750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)   |  
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Hotel website
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Affiliate website
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Hotel amenities
Ranked #40 of 60 hotels in Santa Fe
Tennessee
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
36 helpful votes 36 helpful votes
“OK, but nothing special”
3 of 5 stars Reviewed October 29, 2013

This place was OK. The room was clean and the bed was very comfortable. But it is a bit run-down. The walls are very thin... I could hear my neighbor snoring through the wall. The floors creak when you walk. The pipes are very loud when you flush the toilet. And the location was not near the in-town area -- there is no place nice to walk to right from the Lodge. They had a restaurant that was nice. All in all, more like a motel than a "lodge".

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra S, Manager at The Lodge at Santa Fe, responded to this review, October 31, 2013
Dear FrappyBongo,

Thank you for taking the time to write a review; we appreciate it. First, let me apologize for the inconvenience you experienced. We are currently fixing the issues you found with this room. In addition, we are working on improving the overall appearance of The Lodge. We hope that you'll consider returning in the near future.

Warmest Regards,
Sandra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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glasgow
Top Contributor
67 reviews 67 reviews
42 hotel reviews
Reviews in 40 cities Reviews in 40 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed October 22, 2013

I'm a bit surprised at some of the not so good reviews on here as we really loved the lodge. The room was big, clean and really comfortable. The swimming pool area was a decent size and was really clean with fluffy towels provided. We ate in the restaurant the first night and the guy serving us was really friendly and efficient while the food was pretty good. I loved that the hotel provide a free shuttle tot he town square and back- our driver was like a walking guidebook! We found the front desk staff to be helpful and accommodating throughout and they fitted us in no problem when we decided to stay an extra night- would absolutely love to go back!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra S, Manager at The Lodge at Santa Fe, responded to this review, October 23, 2013
Good Morning Debbiek47,

We are so excited to hear that you had a great time here at The Lodge. We have been working diligently to improve our TripAdvisor reviews, by improving our customer service for each and every guest. Please come back, we would love to have you. And thanks again for such a nice review.

Warmest Regards,
Sandra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford, Oregon
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 22, 2013

After staying for a number of years at a hotel downtown, we decided to try The Lodge. One of the main reasons we chose this hotel, was the shuttle to the Plaza. But upon arrival at the hotel, we discovered the shuttle didn't start until 10:00am (too late for breakfast) and stopped at 9:00pm (too early for drinks and dancing). It only ran every half hour so you need to arrive early at the pick up site to make sure you didn't miss it and if you did, you had another 30 minute wait.

The room was clean but felt it needed some updating and I can't comment on the restaurant since I didn't eat there. Will probably look elsewhere for next year's trip.

I suppose the price was about average for the area, but next time I'll choose someplace closer to

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra S, Manager at The Lodge at Santa Fe, responded to this review, October 22, 2013
Good Day Patti A,

Thank you for the feedback regarding your stay. We are working on improving our shuttle hours so that our guests can plan their stays more adequately. We hope you will return.

Warmest Regards,
Sandra
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Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 21, 2013

We stayed here for a wedding, and had a discounted room being with the group. The discounted rate was probably more reasonable than the full rate. The room was clean and roomy, but maybe a little aged. Southwestern decor was fun, and the property was well kept. It is a short cab ride to down town Santa Fe. The outdoor pool isn't heated, and was closed for our stay in October. Definitely an adequate experience, nothing extraordinary.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra S, Manager at The Lodge at Santa Fe, responded to this review, October 22, 2013
Good Day MSP2485,

Thank you for the comments, we enjoy hearing feedback from our guests. I was happy to hear that you liked our décor. Our CEO has put a great deal of effort into designing each of our hotels uniquely. I hope you will return during our summer months to enjoy the pool. We look forward to serving you in the very near future.

Warmest Regards,
Sandra
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seattle
Top Contributor
83 reviews 83 reviews
48 hotel reviews
Reviews in 50 cities Reviews in 50 cities
177 helpful votes 177 helpful votes
3 of 5 stars Reviewed October 17, 2013

This is an ok hotel not great, but no real issues. My room had a missing desk lamp which apparently has been 'missing' for quite some time. No issues with the toom per se. The hotel has a restaraunt which when I went had really slow service even though there were only a handful of diners. The views are quite nice from most of the rooms. There is one elevator and many rooms are quite spread out from the main lobby. Its a ways from downtown Santa Fe so you feel pretty isolated. I did use the shuttle but it only runs on the hr so it took a bit of time to get back from downtown Santa Fe. Overall its ok but if you choose a location in downtown you will be farther ahead.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra S, Manager at The Lodge at Santa Fe, responded to this review, October 22, 2013
Hello Davidgmg,

Thank you for the comments. We are in the process of improving our restaurant and shuttle hours. I hope you will return in the future, so that we can impress you with these changes. We look forward to serving you in the very near future.

Warmest Regards,
Sandra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 16, 2013

We moved here after a difficult time at another hotel. It was a refreshing change. The decor is Southwestern, the vista very pretty, and most important, the staff was amazing! We had left something at the other hotel and a front desk worker offered to go and get it for us! (The taxi would have been $25) The rooms were clean and quiet. There is a pool and it looked lovely but the weather wasn't cooperative. We ate at the one restaurant there, a Tex-Mex style with great margaritas. The fajitas were very good. We would suggest that they have coffee available (other than the room machine) in the early morning. There is a free shuttle bus down to the city center (about 10 mins) which is very nice. The only problem is that it leaves every hour on the hour and our conference was at 8:00 so that the timing made it too inconvenient to take the bus so we had to use a taxi. Walking would have been difficult because there is a big highway that one would have to cross.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra S, Manager at The Lodge at Santa Fe, responded to this review, October 22, 2013
Good day Ccbarb1,

Thank you for the great comments. We will be reviewing our shuttle times for next year, and hope you'll return.

Warmest Regards,
Sandra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango, Colorado
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 16, 2013

A three star hotel is defined online as "High service, additional amenities Quality, style, comfort, personalized service" and this hotel does not come close to any of those.

The carpets are dirty - the bath and shower dingy and moldy in spots - one lamp did not work and ones shade broken - no washrags or bath mats - no pen, paper, or property information book (with local suggestions, phone numbers, or motel information) - the "security" doors on outside that require a key card for entry did not even shut - wireless spotty at best - front desk staff unfriendly - unable to check in until 4PM - using address for GPS leads you to wrong location - restaurant and staff average (bar special at time of opening was a house margarita which they did not have the ingredients for so only premium higher priced ones available, free wine offered in package special only had red available) - just disappointing overall when expecting “unique, deluxe, luxury comfort” as you are promised on their site.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan C, Interactive Marketing Coordinator at The Lodge at Santa Fe, responded to this review, October 17, 2013
Hi scimplicity,

Thank you for taking your valuable time to write your recent review for the Lodge. It seems we missed several areas of concern and have made immediate corrective actions. We will use the comments and feedback with the staff to improve all areas of the hotel. We strive and succeed daily to provide guests the conformable stay and truly apologize that this didn’t occur during your visit with us. We would be humbled if you would allow us another opportunity in the future.

- Susan
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Additional Information about The Lodge at Santa Fe

Address: 750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 60 hotels in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lodge at Santa Fe 3*
Official Description (provided by the hotel):
The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
The Lodge At Santa Fe Hotel Santa Fe
Hotel Santa Fe
Lodge Santa Fe

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