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“Terrible room” 1 of 5 stars
Review of The Lodge at Santa Fe

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The Lodge at Santa Fe
3.0 of 5 Hotel   |   750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)   |  
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Hotel website
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Affiliate website
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Hotel amenities
Ranked #39 of 60 hotels in Santa Fe
Houston, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Terrible room”
1 of 5 stars Reviewed February 18, 2013

We booked our room on priceline and definitely got what we paid for (or LESS). The room smelled bad, we kept the bathroom door shut the entire time because the water smelled so bad. Also when we first walked into the room it was FREEZING (middle of winter here!) so you can tell no one had stayed in the room in a few nights and they had no heat on. It took about an hour to get the room temp up to normal and the bedding and towels were all very very cold. The bedding is disgusting and hasn't been updated in decades. Nothing about this room was comfortable.

Room Tip: Don't get the back building, not sure on the other buildings
See more room tips
  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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522 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Miramar Beach, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 15, 2013 via mobile

This Hotel was decorated to fit the Santa Fe, New Mexico style. Outside the front of the hotel, it was decorated with beautiful, large red chili peppers hanging down from the roof as decorations. It quite beautiful to see as we pulled up to the hotel. The rooms were spacious, comfortable beds & clean bathroom. The view from our balcony of the mountains were Phenomenal!! Breathtaking for us to see & experience. The only downfall for us was that the maid service was extremely slow. We had to call several times just to get them to clean our rooms or bring towels over a 2-3 day period. We stayed for a week, so it was a little frustrating when we returned back to our rooms & not once was the room looked over by the end of the day. Overall, the stay was quite pleasant and relaxing.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHandR, Public Relations Manager at The Lodge at Santa Fe, responded to this review, May 15, 2013
Thank you, beach_traveler79, for your positive review and feedback. It is invaluable to our company and we will use your information to help improve the guest experience at The Lodge at Santa Fe. We appreciate that you took the time to share your experience. We hope to see you again soon!
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Plano, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2013

My sister and I stayed at The Lodge for 4 days and we couldn't have picked a better hotel. Our room was very spacious and the views are fantastic. It's in a great location - minutes to the Plaza and convenient to Hwy 285. People have said negative things about Los Cuates (the restaurant) but we ate there almost every nigh and had breakfast there 3 days in a row. Not only were the staff members a joy to meet, they were most helpful in giving us ideas on what to do. The food was incredible. They don't offer room service but when we called, they delivered our food to our room. I can't wait to go back to Santa Fe and will definitely stay at The Lodge again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Top Contributor
75 reviews 75 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 6, 2013

We stayed in a mini suite-2 adults and 3 children one of which is a baby. This suite had tons of room for the kids to mill around in. There was a sitting area, fridge and microwave. The property is older and with that come some issues, but for the price it was a non issue for us. The restaurant is mediocre so skip it for better eats in town. The staff we interacted with we're polite and helpful. The shuttle to the square was very helpful as parking is tough down there. The beds were surprisingly comfortable.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reedville, VA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2013

My sister and I stayed here in October 2012 and the stay was great. The view was awesome.
The sunsets on the mountains was beautiful. I didn't eat at the restaurant but did order carryout which was tasty. The decor really gave a southwestern feeling.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHandR, Public Relations Manager at The Lodge at Santa Fe, responded to this review, May 23, 2013
Thank you for taking the time to leave us such a positive review! Your feedback is greatly appreciated and we are happy to hear that you enjoyed you stay. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Artesia, New Mexico
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 3, 2013

This hotel is an older place that has been updated. It is place a top of a hill over looking the National Santa Fe Cemetary. Which is beautiful view (for a cemetary). It is very close to the plaza. (not walking distance).

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHandR, Public Relations Manager at The Lodge at Santa Fe, responded to this review, May 23, 2013
Thank you for taking the time to leave us your feedback! It is invaluable to our company. We are glad you hear that you appreciated the ironically beautiful view of the National Cometary and we hope your time in Santa Fe was enjoyable. We hope you will consider staying with us gain soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 2, 2013 via mobile

We had dinner at the Lodge at Sante Fe on New Years Eve 2012 and it was excellent, food and service. Fun atmosphere, very good service and priced very well. We'd highly recommend this hotel and restaurant. Their grounds are beautiful.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHandR, Public Relations Manager at The Lodge at Santa Fe, responded to this review, May 23, 2013
Thank you for the great review and for celebrating New Years with us! Your feedback is greatly appreciated. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Lodge at Santa Fe

Address: 750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 60 hotels in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lodge at Santa Fe 3*
Official Description (provided by the hotel):
The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
The Lodge At Santa Fe Hotel Santa Fe
Hotel Santa Fe
Lodge Santa Fe

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