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“perhaps short staffed?” 2 of 5 stars
Review of The Lodge at Santa Fe

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The Lodge at Santa Fe
3.0 of 5 Hotel   |   750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)   |  
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Hotel website
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Affiliate website
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Hotel amenities
Ranked #41 of 60 hotels in Santa Fe
glen ellen
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“perhaps short staffed?”
2 of 5 stars Reviewed December 31, 2012

The stay at the Lodge had plus and minuses, I feel obliged to report...I was able to check in early which was very very helpful as we were there for a memorial and I had been flying since 4 am. At the front desk the two staffers were a bit overwhelmed trying to locate a lost and found item and fielding numerous calls...when I entered my room I noticed the bed skirt was tucked into the mattress, crumpled and bunched all around, and the blinds were askew, but assumed it was because they quickly turned the room over...Later in the evening when I went to the upstairs restaurant and there appeared to be no staff on duty, guests were sitting at a few tables and looking around for someone to wait on them. I decided to try the bar and the bartender was very absorbed in making three drink orders, which took him about ten minutes (!) while he visited with the waiter that I presume all the diners were looking for. The omelette I ordered was great and arrived very quickly, once I had a chance to order, about twenty minutes after I arrived. When I decided to take a bath I noted there was no plug and asked housekeeping to bring one...after two hours I gave up waiting...The staff was kind and the bed was comfortable but I do believe they need some improved training on hospitality service...

Room Tip: My room was across from the work out room, which was very handy, but when folks are working out they...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Salzburg
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 29, 2012

We spent three nights there at Christmas time, enjoyed the cozy rooms and the helpful staff.We ahd breakfast there every morning with a great view on Santa Fe and enjoyed the breakfast a lot. We really enjoyed our whole stay a at the Lodge lot- we really loved it and recommend it.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dallas, Texas
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 28, 2012

My husband & I stayed here for 3 nights. When we arrived, we had been told that our room had two double beds and when asked to upgrade, there was a junior king suite available for an additional $30/night. After checking out both rooms, we decided the upgrade was necessary as the room with double beds did not seem clean enough. The beds had hair on the sheets, and the room was really small. The junior suite on the other hand, was great! The room was spacious, didn't seem to have any cleanliness problems. There was great lighting by the bathrooms, which I appreciate a lot. A problem we had in the bathrooms were that the sink and bathtub seemed to have drainage problems, it was a minor problem for us, but this should def. get checked out by the management. The lodge overall is a great place to stay in Santa Fe, and a great location. Super close to the plaza, grocery stores, gas stations, and a fair distance from the Ski area.

Room Tip: Pick the junior suite, or anything above that!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 28, 2012

We stayed in one of the Anasazi Junior Suites. The room was clean, had plenty of space and a king bed. The shower head was awkwardly low and the cleaning service came late in the afternoon but overall, the hotel was beautiful and accommodating. We particularly enjoyed the balcony for sunsets

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 25, 2012

Where to start with this place--

1. The location isn't great, about a mile from the square, and it's impossible to find parking in the square and difficult to walk the mile there because of the highway you have to cross.

2. Photos and descriptions of the rooms are misleading, our expensive 'junior suite' had a sitting area consisting of one desk chair and a round table--exactly the same as the regular rooms but 50% more expensive and we get to use a microwave--big deal.

3. Restaurant service was horrible. Food was OK. I really liked the bar and the drinks were reasonably priced.

4. The pool and hot tub are outside and remain useless during the colder months.

5. The hotel lacks many other basic services such as room service and laundry.

6. Be careful when walking around in the snow, they don't clear the walkways and you might fall on your [--].

Do yourself a favor--pay 20% more and stay at a nice place near the plaza or near skiing, whichever you're looking for. In another city this location would be akin to a holiday inn-type location and amenities.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brockport, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 16, 2012

A comfortable king room at a very good price for two nights in December. Pleasant and helpful staff, free shuttle service on the hour to the center of town. Would not recommend the restaurant where we only had breakfast, but the hotel was fine for anyone interested in spending the day in Santa Fe and looking for a clean, quiet place to spend the night.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, NM
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 10, 2012

Local here who had to relocate to hotel due to household plumbing problem. Got a great rate. Got $20 off food at dinner -- restaurant was outstanding. Room was large, clean and had beautiful views. It was our anniversary so not only did they keep the restaurant open late for us (when nobody else was there and they wanted to go home I am sure), but the bartender made us special drinks and sent us on our way with a special treat The waitress even made a special dessert creation of her own for us. Could not believe who close it was to downtown PLUS free and plentiful parking AND a shuttle if you need to go somewhere and don't want to drive. This will be our go to spot for ourselves and certainly recommended for visitors to Santa Fe.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lodge at Santa Fe

Address: 750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 60 hotels in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lodge at Santa Fe 3*
Official Description (provided by the hotel):
The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
The Lodge At Santa Fe Hotel Santa Fe
Hotel Santa Fe
Lodge Santa Fe

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