The stay at the Lodge had plus and minuses, I feel obliged to report...I was able to check in early which was very very helpful as we were there for a memorial and I had been flying since 4 am. At the front desk the two staffers were a bit overwhelmed trying to locate a lost and found item and fielding numerous calls...when I entered my room I noticed the bed skirt was tucked into the mattress, crumpled and bunched all around, and the blinds were askew, but assumed it was because they quickly turned the room over...Later in the evening when I went to the upstairs restaurant and there appeared to be no staff on duty, guests were sitting at a few tables and looking around for someone to wait on them. I decided to try the bar and the bartender was very absorbed in making three drink orders, which took him about ten minutes (!) while he visited with the waiter that I presume all the diners were looking for. The omelette I ordered was great and arrived very quickly, once I had a chance to order, about twenty minutes after I arrived. When I decided to take a bath I noted there was no plug and asked housekeeping to bring one...after two hours I gave up waiting...The staff was kind and the bed was comfortable but I do believe they need some improved training on hospitality service...
- Official Description (provided by the hotel):
- The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more less
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- Also Known As:
- The Lodge At Santa Fe Hotel Santa Fe
- Hotel Santa Fe
- Lodge Santa Fe