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“Review of standard King room only” 2 of 5 stars
Review of The Lodge at Santa Fe

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The Lodge at Santa Fe
3.0 of 5 Hotel   |   750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)   |  
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Hotel website
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Affiliate website
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Hotel amenities
Ranked #39 of 60 hotels in Santa Fe
Central Texas
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
Reviews in 31 cities Reviews in 31 cities
104 helpful votes 104 helpful votes
“Review of standard King room only”
2 of 5 stars Reviewed November 27, 2012

First, I want to stress that we stayed in a standard King room on the lower floor (a little below ground level), and I would like to think that things are different in the suite and upper rooms. My husband refuses to tell me how much it cost because he says he is embarrassed that we paid so much for so little. After navigating about a half-flight of stairs down to the dark, stuffy hallway, the room was dark with a view of a half-wall of the parking lot since the ground came up to the window. The heater cycled every minute (I'm not exaggerating, it was too loud to ignore), so it didn't keep the room at a steady temperature. The internet service was very bad, dropping connection(if you got one) and very slow. The bathroom was very dated with loose tub handles and hard to regulate shower temperature or get the water to the shower head instead of the most of it going down the spigot. All in all, if you aren't willing to spring for a suite or upper room, I wish we had gone to one of the newer chains on Cerillos and at least had a fresher room, access to coffee in the lobby, or a better tv.
The room was nicely decorated with many heavy, large decorated pillows that took up room when you took them off the bed and the comforter/bedspread was also very heavy. The bottom sheets were not fitted or tucked well under the edges of the mattress, so the mattress pad crawled around and wadded up under you in the night.
I'm glad other customers were able to give good reviews of their rooms, but I agree heartily with some that the website is very deceiving. Yes, the lobby is nice, but you don't spend most of your time in the lobby.
On the plus side, the parking was free, the Lodge easy to find, and once you got your bearings, it was convenient to nearly everything.
As state above, this rating is only for the room we had, so that's what I know.
The internet and heater issues were mentioned at checkout, but the response seemed uninterested.

Room Tip: Some room are below ground level with view of a wall. Specify location and view and hopefully, you...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devin R, Front Office Manager at The Lodge at Santa Fe, responded to this review, December 1, 2012
Dear guest, We at The Lodge at Santa Fe would like thank you for making us your choice during your last visit to Santa Fe, New Mexico. We appreciate your feedback and wish to reassure you that your concerns have already been addressed at the highest levels of management. Because The Lodge at Santa Fe places quality service and exceptional guest experience above all else, we are certain that your comments will invariably lead to much improvement. We hope to see you again in lovely Santa Fe.
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520 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Pueblo West, Colorado
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 20, 2012

This was a groupon deal, and was well worth the value, but the hotel itself did not have a "lodge" feel as portrayed in the name and ads. The hot tub was broken and under repair. The mini-suite was a studio-style version of a normal room on a grander scale, with a balcony. The views were nice and the staff very friendly. Also, the hotel was minutes away from major attractions. Another plus was the restaurant prices...very reasonable by hotel standards, the food quality was actually quite good, but the service was slow. Bottomline, I would try this hotel again if the price was right.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devin R, Front Office Manager at The Lodge at Santa Fe, responded to this review, November 26, 2012
Dear valued guest, We at The Lodge at Santa Fe would like to thank you for choosing us for your recent visit to Santa Fe. We are also delighted to hear that you enjoyed your experience at our lovely hotel. We hope to see you again soon in beautiful Santa Fe, New Mexico.
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Tucson
1 review
5 of 5 stars Reviewed November 20, 2012

We just held a 4 day meeting for 70 people at the lodge, which included overnight rooms, meals and meeting space. The rooms were very comfortable and well kept. Meals were good, served on-time, with generous portions. The meeting facilities were excellent - it was a comfortable, well lit setting. The banquet staff is outstanding. They are very customer service focused and went out of their way to check in several times a day. Plus, they made good suggestions to enhance our experience, and opened up another conference room they weren't using to help us with food service. This is the second Heritage Hotel we've held a meeting at (the other was Esplendor in Rio Rico, AZ). Both experiences were great, showing that Heritage is a well run company.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Top Contributor
112 reviews 112 reviews
69 hotel reviews
Reviews in 64 cities Reviews in 64 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 20, 2012

This hotel seems to always offer a buy a night, get a night free deal. I wish we'd only stayed 2 instead of 3 nites in SF to take full advantage of the deal (plus the town was too touristy for my tastes) but the Lodge was still a good deal. Full service hotel, lots of free parking, nice people at reception. It was a little bit longer walk into town than I'd thought but still fairly convenient. Would stay again but doubtful I'll return to Santa Fe.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broomfield, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 19, 2012

We used a Groupon deal for this hotel and could not have been more disappointed. The website touts that it's a unique, 'lodge'-type setting...reality is that it's a redecorated, OLD La Quinta or Radisson. We stayed in the Azari Junior Suite, which looked like something from an interstate motel. The pictures on the website are incredibly deceptive and I would not want to think of what a "normal" room looks like. We had a $15 voucher with our Groupon at the hotel restaurant and the dinner our first night was pretty terrible. Save your money and just stay at a local motel.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devin R, Front Office Manager at The Lodge at Santa Fe, responded to this review, November 20, 2012
Dear Valued Guest, we at The Lodge at Santa Fe would like to thank you for staying with us in beautiful Santa Fe, New Mexico. We appreciate your feedback and regret you found our hotel less charming than the than many of our guests have. We will be diligently reviewing your comments in the effort to improve the quality of our guests experience. Thanks again, and we hope you will consider us in your future visits to Santa Fe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pueblo West, Colorado
1 review
5 of 5 stars Reviewed November 8, 2012

This was our second stay at the hotel. We travel often and I and my husband can honestly say that we got the most pleasant welcome at the front desk by Devin. He was professional and at the same time a person we could easy to talk to. From our balcony we enjoyed a beautiful view of the whole town. Room had a comfortable bed with a lot of pillows and reflected town's cultural decor. We liked hilltop location also. We will choose this hotel again.

Room Tip: To enjoy hilltop view of Santa Fe ask for a room with balcony.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yarmouth, Massachusetts
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 8, 2012

...if you expect to do any reading with the lighting in this room! Ridiculous! Small old style TV, restaurant is Mexican only. They run a shuttle to downtown every hour, but it's just as easy to drive, Our room was supposed to be a junior suite; it's no different from any other regular hotel room. Tiny bathroom.

The good stuff: Front desk staff very nice, knowledgable about the area, very friendly and responsive.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Lodge at Santa Fe

Address: 750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 60 hotels in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lodge at Santa Fe 3*
Official Description (provided by the hotel):
The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
The Lodge At Santa Fe Hotel Santa Fe
Hotel Santa Fe
Lodge Santa Fe

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