We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hilltop Beauty” 4 of 5 stars
Review of The Lodge at Santa Fe

Save Saved
You added The Lodge at Santa Fe to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Lodge at Santa Fe
3.0 of 5 Hotel   |   750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)   |  
  |  
Hotel website
  |  
Affiliate website
  |  
Hotel amenities
Ranked #41 of 60 hotels in Santa Fe
Fort Lauderdale, Florida
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Hilltop Beauty”
4 of 5 stars Reviewed September 12, 2012

The location, property, staff and main ambiance was very calming, soothing, and spa-like. The staff at the Lodge and the the sister hotels downtown where the free shuttle drops off hotel guests, we're genuine, friendly, accommodating and down the earth. The Lodge's location is not downtown on the plasma buy more than makes up for that short distance away with its spectacular view of the mountains and city, sitting atop a mountain itself.

The overal furnishings and paint schemes could use some updating. The bathrooms were just ok. The window in the room only opened a certain length which was a shame as the cool nights were perfect window-open sleeping nights.

If a workout is in order, bypass the hotel gym and walk next door to The Spa and Gym complex. Pay a $15 guest fee and come and go all day.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

535 people have reviewed this hotel

Traveler rating
    150
    150
    113
    65
    57
See reviews for
113
192
25
57
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Denver, Colorado, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 6, 2012

From check in on this place was awful. Upon checkin, my room keys didnt work so I had to go back up to the front desk, at which point I was switched to an (inferior) room facing the parking lot. When I complained, the front desk rep, Travis, was exceptionally rude, at one point taunting me saying "well, you booked with Expedia so you can't even cancel and leave.". When my set of keys to the second room didn't work either, he offered to come back with me. The room itself was disgusting - (black widow) spiders on the floor, a big icky wet spot on one of the beds and the floor, and a non-functioning a/c unit. Finally, the location of this place is very inconvenient to everything you'd want to see in downtown Sante Fe.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devin R, Front Office Manager at The Lodge at Santa Fe, responded to this review, September 8, 2012
Dear Valued guest, we at The Lodge at Santa Fe deeply regret to hear that your experience was less than perfect. As quality customer service is of the highest importance to us, your feedback is very much appreciated, and can only lead to improvement. We hope we will see you enjoying the lovely view of beautiful Santa Fe from The lodge again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 3, 2012

We chose the Lodge primarily because it is pet friendly. It appears to be a very nice hotel that upon closer inspection, has not been kept up. Our room was a double, though we reserved a king. They offered us a king, when we pointed out the mistake but when we looked at it, it was half the size of the room we were in. Turns out ours was a handicapped room which we decided to keep. We learned upon check in that the hot tub was broken, a big disappointment for me. The power outlets in the rooms are very loose and will hardly hold a plug. Our room had a balcony and chairs that were completely covered in pigeon droppings. On the second day we asked that it be cleaned so we could use it. They did a passable job of cleaning the balcony but missed the chairs. There are no curtains at all, only blinds. You will be up with the sun. AC is loud are barely kept up. The pool is apparently the largest outdoor pool in Santa Fe. I think they don't have many outdoor pools in Santa Fe. Not very big, but nice. There is a nice outdoor fireplace but no fire. We visited the pool area at dusk. As it got darker, the lights never came on. I asked at the front desk about the lights. The lights in the pool were broken but they would send someone out to turn on the perimeter lights. Noone ever showed up. Given that the pool is open for about 2 1/2 hours after dark, this could have been a beautiful place to wind down but instead consisted of a few of us stumbling around in the dark for a bit. Really too bad. Unfortunately, we won't be back to The Lodge until we try some of the other hotels in town. Unrelated tip regarding the miracle staircase...... The only miracle is that they got $3 a head from us to see it. Much else to see for free.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bramley, United Kingdom
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 39 cities Reviews in 39 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 29, 2012 via mobile

Stayed here on our route 66 road trip and found the rooms and beds very comfortable. Location is on the edge of town but a regular free shuttle service is great. My wife was resting and so I went into town by myself. The driver was fine taking one person an even stopped at a mart so I could buy some cigars on the way. Good value, very friendly and a pleasant change from the identikit chain hotels. Hotel bar seems to be popular with local folks too which is always a good sign for me Recommended.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corrales, New Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2012

We are New Mexico opera buffs and decided on a two night stay at The Lodge at Santa Fe because of its attractive rates and proximity to the Santa Fe Opera location. We were very pleasantly surprised to find everything in our room in great working order, a very cordial and accommodating staff, plenty of cushy towels, a comfortable king size bed, good New Mexico food in the adjoining restaurant, a convenient shuttle into town, and in general a relaxing resort-like atmosphere. The pool was squeaky clean, pleasantly warm, and seemed there just for us. Beware, though, that the restaurant salsa and green chile are not for the faint of heart, especially if you hail from anywhere east of the Pecos River. This hotel has interesting Santa Fe vintage decor and could be morphed into a posh boutique experience. There's no hot or cold breakfast or manager's reception perks and those amenities are on your own. The spa was closed, but we were advised about that at check-in.

Room Tip: Try for a junior suite with a balcony.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkeley, California
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 19, 2012

My wife and I spent two nights at the Lodge in August. The rooms are a nice size with decent furniture, but the good news ends there. The place is a strange labyrinth of hallways running in all different directions, many at half-levels up or down short flights of stairs. The main hallway off the registration desk, for example, cannot be accessed without first wrestling your luggage up a short flight of stairs. We were promised a room with two queen beds (our usual preference) but the beds turned out to be doubles, not queens, which we were eventually told do not actually exist in the hotel (just kings and doubles). Other than their decent size, the room themselves are a disaster. The lighting is so poor we were unable to see that someone had unplugged the TV, and actually reading anything (for example, sitting in their nice armchair) is impossible unless you can see in the dark. (A request for a brighter bulb was denied.) There was no bedside clock, alarm or otherwise, nor was there the usual printed guide to hotel services, phone numbers, etc. The mattress pads were thin and were not fitted, so they immediately formed multiple lumps. With this setup sleep is impossible, unless you are fond of sleeping on the mattress equivalent of the Dakota badlands. The shower dispensed a single high-powered stream of water from one hole in the shower head, which was not adjustable. To achieve only moderate warmth in the shower water, we learned (the hard way) that we should not turn the temperature handle all the way over to “hot” (that produced cold water), but should leave it only mid-way between hot and cold. The towels, however, were OK. If you ignore this review and go anyway, and find yourself looking for the bath soap, it is on the sink; the smaller sink soap is secreted in the bath mat, which is tied around the shower curtain. There was no night light in the bathroom. There was no central air conditioning or room temperature control; the AC was a loud wall unit. We did not try the restaurant. There is a pool, but no real lobby; just a small registration desk. In sum, Heritage Hotels and Resorts, which owns The Lodge, appears to have taken an attractive building with rooms of decent size and failed to do the renovations and upkeep that are badly needed in order to bring the place up to contemporary standards for decent motels, let alone a place that has the presumption to describe itself as “an exquisite ‘Santa Fe-style’ hotel.”

Room Tip: Ask for something in the new wing. Might be better, though one room we were shown there was next to...
See more room tips
  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devin R, Front Office Manager at The Lodge at Santa Fe, responded to this review, August 23, 2012
Dear valued guest, we at The Lodge at Santa Fe would like to extend our appreciation for your feedback regarding your stay with us. Since great service and providing a quality experience for all of our guests is the main focus of management and staff alike, we wish to reassure you that your comments are currently being addressed. We thank you for staying with us at our lovely hotel. We would certainly hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irving, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 17, 2012

Grounds were well kept and had beautiful views. Two traffic lights from the Square, 15 minutes from mountain bike trails. Good thing this was a BOGO deal. Staff was not too attentive, room had more than one light bulb out, took 2 hours to get an ironing board, had to have a couple of things cleaned before we put stuff in the fridge or took a bath. Seems as though they're trying to step it up, will probably give it another try, but not at the rack rate, which is resort level. Kids had a great time at the pool and the parking lot was a hit on their bikes!

Room Tip: Junior suite was not much more than a standard with a fridge/microwave.
See more room tips
  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Lodge at Santa Fe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Lodge at Santa Fe

Address: 750 N St Francis Drive, Santa Fe, NM 87501 (Formerly Radisson Hotel)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 60 hotels in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lodge at Santa Fe 3*
Official Description (provided by the hotel):
The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Cheap Tickets, Tingo, HotelsClick, Hotels.com, Priceline, BookingOdigeoWL, Venere and Otel so you can book your The Lodge at Santa Fe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Lodge At Santa Fe Hotel Santa Fe
Hotel Santa Fe
Lodge Santa Fe

Owners: What's your side of the story?

If you own or manage The Lodge at Santa Fe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.