I had high expectations for LaPosada but the experience was poor at best. Visually the grounds at first glance are great but the after settling in you realize you're paying a lot of money of poor service and a substandard room. The room was in poor condition. The furniture is beat up and the carpet is stained (the carpeting had rolls and has a musty odor). The air conditioning was broken in the room. Maintenance came three times, after multiple calls but the temperature was never regulated and the room was like a hot box. Housekeeping was VERY POOR. The first day housekeeping never cleaned the room. Upon returning to the room at 6 pm I called and requested fresh towels and more shampoo, it took an hour to get someone to come to the room. Every subsequent day the room was not clean ed until 430pm. The restaurant service on the patio was slow and the food was cold - this happened more than once. This was a really bad experience all round. I realize the management is in the process of changing but at these prices there is no excuse for this level of service.
- Official Description (provided by the hotel):
- La Posada de Santa Fe, a Luxury Collection Resort & Spa, is affiliated with Starwood Hotels and Resorts and participates in the SPG loyalty program. "The Art Hotel of Santa Fe", is a historic property and the only resort downtown. Nestled on six acres in the heart of Santa Fe, just steps from the historic Plaza and Canyon Road, La Posada is the ultimate destination for leisure and business travel with exquisite indoor and outdoor venues for groups, meetings, weddings, and social events. Discover a captivating blend of adobe-style architecture and local artwork, a year-round outdoor pool, exceptional spa, award-winning cuisine and genuine hospitality from our seasoned professionals. ... more less
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- Also Known As:
- La Posada De Santa Fe Resort And Spa
- La Posada De Santa Fe Hotel Santa Fe