I really wanted to LOVE La Posada, but was somewhat disappointed in our stay.
I will preface this review by saying that we have travelled around the world, and stay at all different types of properties (B&Bs to boutique hotels to sprawling luxury resorts). We never mind paying top dollar for a nice hotel, but with that price tag comes high expectations.
We stayed at La Posada for two nights, right before Indian Market began. The town was bustling and the hotel was, understandably, sold out. We paid close to $400 for the first night, and a little bit less for the second night.
Five Stars for friendliness & warmth of staff
Five Stars for location
Three Stars for spa experience
One Star for wi-fi, which was pretty much non-existent
Three Stars for the room
Everyone is very warm and welcoming to us upon arrival. We had ordered a crib ahead of time - upon making the reservation I was told they do not offer cribs. In a later conversation with the hotel I was told they do offer cribs, so I reserved one for our 7 month old. Upon arrival they had no record of the request, so we had to ask for it. Points for prompt delivery, and there was a follow up phone call to confirm we received it and that we were satisfied. Very nice.
The location of the property is excellent. It is only 2-3 short blocks to the main plaza and restaurants. Wonderful.
The property overall is quaint, and it appears it has been maintained nicely. It would be nice if they put some of that care into the individual rooms.
The room. The room was only "ok". The carpet is a bit worn, the door to the bathroom did not close all the way, and it made a loud noise when we tried to shut or open it (which at times woke up our baby). The shower was not great, and showerhead was only ok. I can really get into nitpicking here, but I will summarize it by saying the rooms could use some freshening up - a coat of paint, some new door knobs & carpeting would go a long way.
The spa. We had been on a 3 week trip throughout the southwest and I was in desperate need of getting cleaned up so I decided to get a manicure/pedicure. The price of a mani/pedi was $120, which is a splurge. I never mind splurging on facials or massages, but I usually spend $30-40 a week for mani/pedis here at home, so to pay $120 was almost a month's worth of that type of service. But I was on vacation and in need, so I went for it. When I asked the gal making the appointment what was included in the mani/pedi, she could not describe it to me. Usually, luxury spa mani/pedis include a nice scrub or extra massaging, etc., and I simply wanted to know what I was getting for my $120, but could not get a description. OK. Upon arrival at the spa, they merely walked me over to the mani/pedi station. Yes, I may be nitpicking here, but every other spa I've been to around the world usually offers water, or coffee or tea, etc and I was offered nothing. Also, whenever you pay for a spa service, you are usually offered use of spa amenities (sauna, steam room, etc.) and there was no mention of this to me. I had an ok manicure pedicure, but after 2 days, the nail polish was chipping and looking terrible. I will say that 5 points goes to the person who provided the mani/pedi because he was lovely and friendly, but unfortunately the quality itself was not great. I cannot comment on the quality of massages, etc.
The wi-fi was simply non-existent. I am being generous by giving 1 star.
One evening, after we had been walking around the town, we walked back to the hotel to find they were having a reception for guests in the lobby. My husband and I are in our 40s, but look very young for our age, and we were in shorts (it was hot out), and had our baby in a sling. We decided to walk through the lobby and have a bite of the many lovely appetizers they were serving. As we walked through the door, a woman (I assume a manager) was at the door, and she asked "are you guests of the hotel?"... There was a certain tone to her voice that made me feel like she thought we were not good enough to be guests. Ouch. That has never happened to us in any hotel anywhere! Not at the Four Seasons, the Peninsula, or Mandarin Oriental.
Upon checkout, no one asked the standard questions: "how did you enjoy your stay in Santa Fe?", "was everything to your satisfaction?" My husband took the initiative and mentioned the wi-fi and some of the issues of the shabbiness of the room. The bland response was that they would "take it into consideration".
In summary, great location, quaint grounds, rooms only "ok", save your money and get spa services when you get back home. If you get a deal and get a rate $229 or less, then sure, you should stay there and not expect luxurious rooms. If you are there during a special time, like Indian Market or another festival and rooms are $300+ you should consider looking into a different property such as Inn of Anasazi or the Four Seasons. Rooms at Four Seasons were comparable to the price we paid, and I would have gotten what I expect. Four Seasons never disappoints, and I'm sorry I didn't book there, but I wanted to support a boutique hotel and the local community.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.