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“Enjoyable stay” 4 of 5 stars
Review of La Posada de Santa Fe, a Luxury Collection Resort & Spa

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La Posada de Santa Fe, a Luxury Collection Resort & Spa
4.0 of 5 Resort   |   330 East Palace Ave., Santa Fe, NM 87501   |  
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Ranked #32 of 60 Hotels in Santa Fe
Grand Prairie, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Enjoyable stay”
4 of 5 stars Reviewed June 11, 2013

My wife and I had our 12 year old daughter with us in a KIng Fireplace unit. At about 8PM we realized that we needed a bed for my daughter and called the FD to have one sent. A rollaway arrived in 5 minutes. Every staff member was helpful and kind. The room was a little small but very cozy and had the historical Santa Fe atmosphere. We had breakfast in the morning and it was excellent. There was a big bathroom with great spa amenities. The grounds are very nice. A friendly shuttle driver took us to the restaurants where we wanted to eat and we never needed to get the car from the garage. Our room backed up to E. Palace St. but there was no road noise although I heard from another guest whose room backed up to Paseo de Peralta that there was some. We would definitely come back.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenTutt, General Manager at La Posada de Santa Fe, a Luxury Collection Resort & Spa, responded to this review, June 25, 2013
Dear Brucekt,

Thank you for the wonderful review. It is a great description of the items at the hotel.

We look forward to your return

At your service,

Ben Tutt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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483 reviews from our community

Traveler rating
    221
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    82
    36
    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Chesapeake
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 10, 2013

I told a friend the other day that I didn't know if I loved Santa Fe or just loved staying at La Posada each year. The staff makes you feel so incredibly special and the art feeds your soul no matter where you look. I must admit that some of the rooms are in need of updating but we were moved immediately to a much nicer room. I have stayed in many different rooms over the years and can say that they were great. The food and service in all of the restaurants is so friendly that we looked forward to going to dinner each night and we were anxious to see what type of music we would be enjoying. I noticed that the adults were participating more in the making of the smores than the children were, what special treat. Looking forward to this year as always.

Room Tip: Do not stay near the main street. As single women we like to be near the main buildings. We loved...
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenTutt, General Manager at La Posada de Santa Fe, a Luxury Collection Resort & Spa, responded to this review, June 25, 2013
Dear LittleGuy3,

Thank you so much for the wonderful review. We love having the same people back year after year. It's like having family. I love the comment on the adults making smores. To me I love the memories that people share when they are grilling marsh mellows. Everyone is always reliving some time in their lives when they were out having fun with friends and family.

Here's to a few more memories next year. We look forward to your return.

At your service,

Ben Tutt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 9, 2013

although we arrived for our reservation when the hotel was very over crowded with weddings, Scott managed to find us a temporary room for the night and then the next morning took the time to find us a very nice accommodation.
based on his excellent service and the friendliness of the staff of the hotel in general our vacation was saved, our attitude changed and we would go back again.
one person can make that difference and Scott was that one person and should be commended

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenTutt, General Manager at La Posada de Santa Fe, a Luxury Collection Resort & Spa, responded to this review, June 25, 2013
Dear Gerald B,

Thank you so much for taking the time to do this review. Scott has been recently promoted and is doing an excellent job. It is always nice to say thank you to your team for doing a good job but a review like this makes my job easy. Your acknowledgement of his efforts and the fact that he helped turn a problem into a loyal guest is something that I have shared with my entire management team as well as a personal congratulations from myself.

Again thank you and we look forward to your return.

At your service,

Ben Tutt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills, Michigan
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 7, 2013

Resort property and common areas are lovely. Personnel are pleasant and want to help. Rooms however are a real disappointment. We are in Room 161 and the finishes in terms of furniture and bathroom cabinets and shelf unit are worn, chipped and not consistent with a hotel charging in excess of $300 per night plus $30 resort fee. Air conditioner vent aimed directly at bed making sleep drafty. We are seasoned travelers staying everywhere from Marriott Courtyards to the Ritz Carlton Central Park NYC and this room is not worth the rate.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenTutt, General Manager at La Posada de Santa Fe, a Luxury Collection Resort & Spa, responded to this review, June 25, 2013
Dear Pee G,

Thank you for the time you took to write a review. I appreciate the acknowledgement of the team and the facility as a whole. I apologize that the room was not to your standard. We have 157 rooms and 138 different layouts. It is one of the unique charms on the property. I would be more than happy to work with you in the future to insure that you have the perfect room for your stay.

At your service,

Ben Tutt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 7, 2013

We didn’t stay at the hotel. What I could see was nice though. Nice swimming pool, bar, restaurant and good event space. We were there for a graduation party and the food was delicious. We had an extremely friendly, helpful, efficient, and polite people that offered us drinks and cleared our plates just in perfect time. The Staff provided excellent attention during the event; they were extremely helpful and friendly and service was superb!!!
After the party we had some drinks (Mouthwatering) at their patio and the staff was the most accommodating, understanding, welcoming group of people you would ever hope to meet!!!!
I highly recommend this restaurant and hotel to anyone who loves creative and delicious cuisine and anyone who wants an unforgivable experience. Everything was AMAZING!!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenTutt, General Manager at La Posada de Santa Fe, a Luxury Collection Resort & Spa, responded to this review, June 25, 2013
Dear Joanne A,

Thank you so much for taking the time to do a review. I'm so glad you were able to come and enjoy a special occasion with us. Hopefully next time you'll have enough time to join us for the night and enjoy all of our facilities.

At your service,

Ben Tutt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 7, 2013

On a recent visit to Fuego Restaurant (La Posada de Santa Fe Hotel), I began with delicately scallops as an appetizer then got the tacos cubanos, chile rellenos and a kobe Burger yummy!!! everything was sensational, and food presentation was fantastic. I will definitely visit again Wow! I can say it was our best meal in Santa Fe! Service was impeccable; I had the opportunity to see a banquet function and their decorations and service were outstanding plus the staff was really friendly. This Hotel is just perfect!!!.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenTutt, General Manager at La Posada de Santa Fe, a Luxury Collection Resort & Spa, responded to this review, June 25, 2013
Dear Dinorah07,

Chef Carmen, New Mexico Chef of the Year, has just put out his new menu for the restaurant. We have gotten a great response and I am so glad that you were able to enjoy it. Thank you for the acknowledgement of the service staff and we hope to see you here again soon.

At your service,

Ben Tutt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 5, 2013

We stayed here for Christmas, and we could not change rooms because there were none available
we had a suite. small living room and small bedroom. the only thing positive was that the bath had been updated. There were no rugs on the floors anywhere and it was cold brick. It was very cold and snowy in Santa Fe.. There was cold air coming in through the doors in the bedroom. It was hard to get warm in this place. The living room was so cold that it was not inviting. NO rugs,
when we checked in there was a pink pill under the living room coffee table. IT was still there when we checked out 4 days later. the bed was comfortable but the linens lacked.
the bath was the best part as it was new fixtures., but it was very small and not space to put toiletries around except under the sink on a shelf
It was very disappointing. After stayed other places for 20 yrs, we decided to try this.
The restaurant is recommendable for Christmas lunch.
We were cold the whole time we stayed there. they need to make it more appealing and warmer with rugs.
they offer transportation, but we only needed to go 3 blocks and he dropped others off that were 10 = 15 blokcs away, first. they knew we had dinner reservations at 7 and we got there at 7:20
they are the ones that suggested we use the service instead of walking. We were not aware of the service until it was mentioned that night, even though she said we should have been told when we checked in.
Maybe this is a better place for for warmer months.

Room Tip: I do not know how this could be accomplished
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Posada de Santa Fe, a Luxury Collection Resort & Spa

Address: 330 East Palace Ave., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Santa Fe
#9 Spa Hotel in Santa Fe
#10 Luxury Hotel in Santa Fe
#19 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — La Posada de Santa Fe, a Luxury Collection Resort & Spa 4*
Number of rooms: 157
Official Description (provided by the hotel):
La Posada de Santa Fe, a Luxury Collection Resort & Spa, is affiliated with Starwood Hotels and Resorts and participates in the SPG loyalty program. "The Art Hotel of Santa Fe", is a historic property and the only resort downtown. Nestled on six acres in the heart of Santa Fe, just steps from the historic Plaza and Canyon Road, La Posada is the ultimate destination for leisure and business travel with exquisite indoor and outdoor venues for groups, meetings, weddings, and social events. Discover a captivating blend of adobe-style architecture and local artwork, a year-round outdoor pool, exceptional spa, award-winning cuisine and genuine hospitality from our seasoned professionals. ... more   less 
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Also Known As:
La Posada De Santa Fe Hotel Santa Fe
La Posada De Santa Fe Resort And Spa

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