Heavy title I know, but after reading some of the negative reviews it has become very obvious that it was very very biased.
FIrst off there are 2 Hiltons in Santa Fe. One is called Thunder Mountain Resort, the other is the Hilton in downtown Santa Fe. The people that complained should have stayed at the resort if that is what they expected.
As for the Hilton downtown my stay was lovely. First off the location is super, within walking distance of the shopping downtown area. Restaurants are literally steps away. You do have to pay for parking, but this is generally the case when you stay at any downtown hotel. Considering the high prices of parking downtown however this is quite a deal. The building itself is a historic building, and has beautiful features. The lobby is very nice indeed and the hotel staff is very accommodating. The rooms are very nice, with a rather large flatscreen TV. Beds are verrrry comfy. The bathrooms aren't huge, but they are nicely done. Who needs a huge bathroom anyway? For being downtown it was a very quiet location where I stayed in room 165. As for amenities, the internet is not free so that would be the only negative. I would definitely stay there again.