I recently stayed in the Hilton Santa Fe as part of an art tour in Northern New Mexico. Seeing that I had a long wait for the shuttle (not Hilton's shuttle) to take me back to the airport in Albuquerque, a kind Hilton employee noticed me and went out of his way to cross the street and bring me a cup of water. How welcome it was! I had been wishing for one, but was surrounded by luggage and was afraid I would miss the shuttle if I left my spot. Thanks Hilton, from a 76 year grandma.