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“Great Location...excellent staff” 4 of 5 stars
Review of Hilton Santa Fe Historic Plaza

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Hilton Santa Fe Historic Plaza
3.5 of 5 Hotel   |   100 Sandoval St, Santa Fe, NM 87501-2131   |  
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O'Keefe Museum Package
Ranked #18 of 60 hotels in Santa Fe
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
“Great Location...excellent staff”
4 of 5 stars Reviewed April 2, 2014

Great property to stay which is located within walking distance to museums and plazas. The rooms are spacious (views are mediocre) and modern. The service was excellent. The only thing I noticed was the the bathrooms did not have a fan, so I triggered the fire alarm from the steam.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, April 5, 2014
Thank you so much for your comments and feed back. We are happy that the hotel services were to you liking and that you were able to walk to your many destinations. We hope to see you soon at the Hilton Santa Fe Historic Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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649 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
Cumming, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 2, 2014

The staff was great. They provided assistance when mapping out our areas to visit and places to eat. No problems. Great downtown location and with easy walking distance to the main sites. Ample parking was available at the hotel.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, April 5, 2014
Thank you so much for your comments and feedback. We are so pleased that the service provided by the hotel staff was Great, and that you were able to walk to the downtown sites.
we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
denver, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 31, 2014

I stay in a lot of hotels over the course of a year and this is one of the nicest. I enjoyed the spaciousness of the hotel room and particularly liked the bathroom. Everything had a Santa Fe feel to it. Breakfast was equally enjoyable and the hotel coffee shop was a nice addition to their amenities.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, April 3, 2014
Thank you so much for your comments, We are glad that you enjoyed the services and amenities offered at the hotel. We hope to see you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Niguel, California
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 30, 2014 via mobile

The Hilton is less than a 5-minute walk to the Plaza, the center of the Old Town district. The friendly, helpful staff greeted us with a smile, even though we arrived at 1:15 am, having driven from Albuquerque after a late evening flight from LAX.

Our room was spacious and comfortable. The bath was large, but had only a shower, no tub, and only one sink, and not enough hooks or towel bars to hang wet towels to dry. The king bed was comfortable. The room included a comfortable sitting area in addition to a good sized work desk. A also had plenty of outlets for recharging phones, iPads, etc.

We got a great off-season rate, which included breakfast for two for less than $125 a night with tax.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, March 31, 2014
Thank you so much for your comments; we truly appreciate all of your feedback. I am pleased that you enjoyed the service provided by the hotel and that you were able to walk to your destinations. We have shared your comments with our staff and we look forward to hosting you again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 30, 2014

High quality accommodations, warm personal service amidst beautiful surroundings minutes from the square. Southwest atmosphere with largest pool and wonderful hot tub in downtown. We loved everything about this hotel!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, March 31, 2014
Thank you so much for your comments. We hope to see you soon at the Hilton Santa Fe Historic Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver City, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 25, 2014

This is the best hotel in downtown Santa Fe! It has everything a traveler wants.
It's one block from the Plaza, and yet it's easy to get in/get out of the parking lot to go other places.
The staff is friendly and Jane the Concierge is capable and comforting.
The room was not too small, but not a cavern either. The heat worked beautifully, without lots of noise and fidgeting. Pillows and bed were perfect.
The place is also super clean - hallways, rooms, even the parking lot. Not easy to do in dusty, busy Santa Fe.
Overall, a wonderful place. Only one comment: I can't wait until this 'dark decor' fad disappears. The rooms are just a little too dark for my taste...

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, March 27, 2014
Thank you so much for your comments; we truly appreciate all of your feedback. I am pleased that you enjoyed the service provided by the hotel. We have shared your comments with our staff and we look forward to hosting you again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 24, 2014

Rooms were decent, breakfast was great, and the check in staff were extremely helpful. However, I had a horrible experience with Hugh Thomas(Director of Catering), and would not stay at this hotel ever again. It's unfortunate that one individual can change ones entire perception of a hotel, but if you're in this industry, repeat business is key. It's too bad Hugh missed that part of training.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, March 27, 2014
Thank you so much for your comments; we truly appreciate all of your feedback. I would first of all like to apologize for the behavior of the individual who assisted you, this is not the level of service that we deliver to our guests. We appreciate all of your feedback and comments and have shared them with our hotel staff, as this allows us to improve our services for you, our loyal guest, and we look forward to hopefully hosting you again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Santa Fe Historic Plaza

Address: 100 Sandoval St, Santa Fe, NM 87501-2131
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Santa Fe
#18 Top resorts Hotel in Santa Fe
#18 Romantic Hotel in Santa Fe
#20 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Santa Fe Historic Plaza 3.5*
Official Description (provided by the hotel):
Located just 2 blocks from the famous Historic Plaza, the Hilton is one of the best hotels in downtown Santa Fe. Not many hotels near Santa Fe, NM can compete with our excellent service and amenities. ... more   less 
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Also Known As:
Hilton Santa Fe Historic Plaza Hotel Santa Fe
Hilton Hotel Santa Fe

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