Staff was friendly .... BUT ... we reserved a pool side room only to learn after we checked in (via a slip of paper ... not from a staff member), that the pool was closed. We were still billed for the premium "pool side" room though.
Next, we were awakened yesterday morning by a member of the housekeeping staff (DESPITE THE DO NOT DISTURB SIGN) at 08:06 ... by her pounding on the door with a key or metal object until I answered the door and told her we would not be checking out until later.
Come on ... I spend over 100 nights a year in hotels every year. I've never had a member of a housekeeping staff pull one like that.
Were it not for those two things they stay would have been wonderful. With those two things ... not so much.