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“Remodeled, but lost many nice touches” 3 of 5 stars
Review of Hilton Santa Fe Historic Plaza

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Hilton Santa Fe Historic Plaza
3.5 of 5 Hotel   |   100 Sandoval St, Santa Fe, NM 87501-2131   |  
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Ranked #20 of 60 Hotels in Santa Fe
Colorado
Top Contributor
213 reviews 213 reviews
38 hotel reviews
Reviews in 53 cities Reviews in 53 cities
85 helpful votes 85 helpful votes
“Remodeled, but lost many nice touches”
3 of 5 stars Reviewed January 15, 2013

Had very lengthy stay here recently; had stayed here before many times. Remodeling is still going on, so had view of green tarp from my window. Newly remodeled rooms have bigger bathrooms than before, but room feels smaller and so do the beds. Very poorly designed closet--it is in the bathroom, so your clothes can get moist. Yuck. Also, no space for second suitcase--put it on the chair. No more bathrobes, q-tips, cotton balls, or shaving mirror in the bathrom like they used to have. Can't get a disposable razor from the front desk anymore; but they will sell you one. The added concierge room (looks like it used to be a guest room) for Diamond members needs to be refined/improved. Having kids in pj's running around screaming in it is not helpful/useful to business travelers--maybe a 21 and up only restrction? That would really help. (They do have alcohol in there for the taking with no one looking at IDs) Also suggest keeping the door of the business center locked/secured for similar reasons, as opposed to propping it open. Finally, room service dishes seem to stay in the hallways for hours on end, including overnight. Saw this day after day--same dishes would be there at 8 AM and still here at 5 PM. Really need to collect them and get them out of the hallways. Hope the hotel can get their act together. The property has a lot of potential.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, January 22, 2013
Thank you for your comments …. I do very much appreciate the suggestions and we have already taken several actions along the lines you suggested. The new Hilton Honors Lounge is frankly new to us and we are making changes and improvements daily. The Lounge is now key admission only for those guests that have access and I agree about the business center as well. Again thank you for your comments and suggestions

Christopher
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697 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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English first
Dallas, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2013

We stayed at this hotel for three days and it was one of the best overall experiences we have had. We travel 60 days a year and stay at all the major and specialty hotels. The remodeling was superb and the room and bath was warm, inviting and overall decor was gorgeous. It was extremely quiet and the air handling system was one of the best in terms of quiet and comfortable for our settings. Many extras including wireless internet, multiple plug connections for all of your devices, very comfortable beds, nice size room, refrigerator and coffee service. Staff was extremely helpful and a great restaurant for breakfast.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, January 22, 2013
Thank you! The whole team loved your comments and is so excited to hear feedback like this. We think the changes here are exciting and we are eager to show off the hotel. Thank you so much for choosing the Hilton Santa Fe Plaza and we look forward to your next visit!

Christopher
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Santa Fe, New Mexico
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed January 11, 2013

On prior trips this year, we stayed at the Courtyard (OK), the Inn at Loretto (lovely but expensive) and we found the Hilton, while not the best hotel we've stayed at, to be a great value overall.
First, it's very close to the Plaza (no, it's not "on" the Plaza - sorry!) - maybe a block or two further than Loretto (but still in town) - and half the price. It has some SW flavor, whereas Loretto had tons, but at 1/2 the price I didn't care. The rooms were big and well furnished (Loretto's had character, like a Kiva fireplace, but again, you pay a lot for that).
And, the fireplace in the lobby of the Hilton was really wonderful (in December).
Note that they charge for parking (1/2 off if you're an HOnors member) and for in room wifi (again, unless you're an Honors member)

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheyenne, Wyoming
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 8, 2013

We arrived on a very cold afternoon and were greeted by a roaring fire in the lobby, and a friendly and helpful desk attendant. The location of the property is convenient to the Plaza area in Santa Fe. We enjoyed dinner at The Blue Corn Cafe, just up the street on San Francisco Ave. The beds were comfortable and the pillows were perfect - not too soft and not too firm. My husband and daughter said the hot tub was perfect and there was a fireplace in the pool area. We enjoyed our stay and would definitely stay again.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, January 10, 2013
Thank you so much!!! We love the new rooms and have had great comments from our guests. I truly believe our new rooms are the best looking in Santa Fe. Everything is new … refrigerators and safes in each room are just a few of the new added amenities. Thank you again!

Christopher
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San Ramon, California
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 7, 2013

On a business trip, I stayed at this hotel for one night. First the positives: the hotel is located in a very central location and close to shops and the historic downtown plaza. The lobby is very cozy and clean. I usually don't like to hang around the lobby that long but after walking outside for a while I couldn't resist sitting by the fireplace in the lobby for a while, warm myself and people watch. The hotel staff are very courteous and helpful. The room was clean and nicely furnished. The bathroom was very modern and well-stocked. I had a room with a view of the pool which at first worried me because I don't like to bothered by the pool noise but the pool was frozen over so I didn't have to worry about anything. The TV channel selection is adequate, nothing to brag about.
Now the Negatives: Throughout the night there was a noise that sounded like someone was vacuuming the hallway. It was like a constant annoying hum. At first I thought it might be from the air conditioning but even when I turned that off, it persisted. If I was staying longer than one night I would have asked for another room but for one night I decided it wasn't worth the hassle. Another thing that I wasn't very impressed with was the hotel's restaurant. The food was average at best. I also would have liked a "southwestern" themed menu but it was your run of the mill restaurant list of American foods.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, February 1, 2013
I am truly sorry the noise issue and we are mystified as well ... but it is imperative we address any and all issues that our guests experience and do so in a timely fashion. By all means, you should expect a peaceful, perfectly clean and properly functioning guest room. I do hope you will give us another opportunity to be the hotel you should expect. Additionally thank for your comments about our food and beverage operations … we just rolled out a new menu and room service menu and thus far the reviews have been very good!

Christopher
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The Woodlands, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 3, 2013

We enjoyed our 5 day stay at the hilton on the Plaza - It is 2 blocks walking to the Plaza - Perfect location. 3rd floor mountain views - great. The Beds are a little small doubles - it was 2 adults and 2 kids and it was tight but the room was more spacious than normal. The bathroom was a very nice size. I do not normally like Breakfast Buffets BUT theirs was the best and amazing Buffet - Concrete walls so no noise between rooms - thank goodness with my boys...lol
Frontdesk was a hit or miss with helpfulness. Dissappointed that they didn't have any festivities for families for NYE but We would return!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, January 25, 2013
Thank you for your comments …. We have added some great new associates at the desk and I think we have made some significant gains with the new team. We are planning a great event for NYE this coming year and we hope you can attend!

Christopher
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California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 31, 2012

My family and I stayed at the Hilton Santa Fe for six nights over the 2012 Christmas holidays. The last time we stayed at this Hilton was five years ago. We were very pleased with our rooms as each was very nicely updated. My wife and I had a room with a king-size bed that was up to Hilton standards, and that being very comfortable. The best improvement with the room was the updated full size shower replacing the cramped tub-shower combination. The only complaint is the lack of towel bars in the bathroom; it had only one small one. This is odd as the Hilton asks you to help conserve water by hanging up your towel if it doesn't need to be replaced.

Room Tip: Rooms with a pool view are away from the street noise. Although the street noise is minimal.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, January 10, 2013
Thank you for the review … we will be going back into the new rooms and making final adjustments, so I very much appreciate your comments and have passed them on to our decorating team. We are very committed to water conversation … especially here in Santa Fe. Again thank you!

And I sincerely hope to see you again when you return to Santa Fe .. winter has been just beautiful this year!

Christopher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Santa Fe Historic Plaza

Address: 100 Sandoval St, Santa Fe, NM 87501-2131
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Santa Fe
#17 Romantic Hotel in Santa Fe
#17 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Santa Fe Historic Plaza 3.5*
Official Description (provided by the hotel):
Located just 2 blocks from the famous Historic Plaza, the Hilton is one of the best hotels in downtown Santa Fe. Not many hotels near Santa Fe, NM can compete with our excellent service and amenities. ... more   less 
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Also Known As:
Hilton Santa Fe Historic Plaza Hotel Santa Fe
Hilton Hotel Santa Fe

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