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“Exceptional Hotel in the heart of the town” 5 of 5 stars
Review of Hilton Santa Fe Historic Plaza

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Hilton Santa Fe Historic Plaza
3.5 of 5 Hotel   |   100 Sandoval St, Santa Fe, NM 87501-2131   |  
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Special Offer
New Mexico Cultural Offer
Ranked #23 of 60 Hotels in Santa Fe
Airdrie, Canada
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“Exceptional Hotel in the heart of the town”
5 of 5 stars Reviewed September 28, 2012

This hotel has an exceptional location, sensational staff, very clean rooms & great amenities. Would definitely stay here again (and again and again).

The hotel is very close to city centre square.

The rooms were very clean & kept that way. The staff was extremely helpful. W

Room Tip: Rooms seem to all be quiet - outside on the street or inside overlooking the pool. Ground floor insi...
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, October 10, 2012
Thank you for your stay ... we hope to see you next year for the Santa Fe Wine and Chili Festival !

Christopher

General Manager
Hilton Santa Fe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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763 reviews from our community

Traveler rating
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    113
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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English first
Las Vegas, Nevada
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 24, 2012

We got a good rate in a nice hotel in a great location. We liked the room, it had a comfortable bed and was nice and clean. The hotel is a former historic hacienda. Excellent breakfast buffet in the restaurant downstairs, free for gold and diamond members. We also enjoyed the executive lounge on the third floor. We were just a couple of blocks from the plaza. The restaurant even re-heated a quesadilla that we couldn't finish at lunch. We will stay here again on our next visit.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 19, 2012

We came for a 50th birthday surprise and had never been to Santa Fe. It was a quick trip from ABQ. We were pleasantly surprised to find out that it was Feista weekend. We really enjoyed the easy walk to the Old Plaza Square which was the hub of all the activity. The street food, music and the vendors selling their wares were an added bonus. We loved touring the art gallerys and the Georgia O'Keeffe Museum. Also don't miss the amazing Andrew Smith Gallery of Photography.Food is wonderful too! The rooms were very nicely re-done and comfortable. Also if you plan on parking in the Hotel lot make sure you leave your Hilton Honors card, (it's free to sign-up) parking is half the normal rate.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, October 12, 2012
I am so glad you like the hotel and our location. We are excited to have you back with us ..the fall and winter is always a great time to visit! Thank you again for your great comments about beautiful Santa Fa

Christopher

General Manager
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Southampton, New York
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 4, 2012

First, let me say that we are Hilton Honor members and try to stay at Hilton or their affiliates as much as possible. Having said that, we were some what disappointed in this particular location. Their outside landscaping was non existing. No flowers or welcoming trees. It was just a bare concrete grey building that is not appealing at all. Although the room was average, I do believe that a remodeling job is due.

The adjoining restaurant was the most disappointing. We did not want to go far for dinner so we opted for the adjoining restaurant. BIG mistake! Dark, room, uncomfortable chairs and a very, very limited menu. The bartender acted as the waiter as well and had to keep going to the back to pick up the food. Hilton, we expected more!

Let me say, that Samantha at the front desk was a gem. She was very pleasant and helpful on what ever we needed. She is a wonderful asset to the Hilton team.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, September 12, 2012
Thank you for choosing to stay with us on your recent visit to Santa Fe. I appreciate your review and your kind words for our staff. I'm very sorry you had a disappointing experience in our restaurant, I have taken note of your observations and will keep them in mind as we continually work to improve our guest’s experience. Exceptional guest service and quality amenities are foundations of our brand promise and your feedback will help us to improve moving forward. Thank you once again for your comments.

Christopher
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Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2012

We stayed at this hotel over Labor Day weekend to get away from it all and have a relaxing weekend. It was a great experience. This hotel is lovely, the staff is excellant. The breakfast buffet was excellant and for $2.00 extra you could order off of the menu, which I did and had the eggs ranchero both days with green chilli and it was absolutely fantastic. This hotel is close to the square and walking distance to so many art galleries and shopping, there was plenty to do for 3 days without even getting into our car.

I used my HHonors Diamond points to stay and we were upgraded to a great room on the third floor, had access to a separeate suite for happy hour and continental buffet is we chose to use it, which we did for happy hour every day. Great green sauce, red sauce and chiips everyday, what else could a real Texan ask for in life?

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Top Contributor
72 reviews 72 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 27, 2012

My husband and I loved this location and great hotel. It was perfect for explorig the Santa Faux Theme Park-aka downtown "historic" Santa Fe. We were so disappointed with the downtown after hearing how great it was. The hotel, however, was the best part as it actually looked real with very nice staff and beautiful rooms. It also might seem expensive, but not in comparison with the more delusional ones in the area. We did not try any of the dining rooms, but kept trying to find real New Mexican cuisine. For reports on that experience - see the restaurant part of Trip Advisor.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, October 10, 2012
A fabulous review ... thank you! I am sorry the Plaza experience was disappointing.. I am so glad you enjoyed the hotel and look forward to seeing you again here at the Hilton

Christopher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Top Contributor
114 reviews 114 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed August 26, 2012

We stayed at this Hilton for a special occasion. We wanted to stay at the Hilton because of the location and so we could accrue Honors points, but the last time we visited the rooms were dated - wow, we were so pleasantly surprised to see what a difference the recent renovations had made. the rooms were elegant, modern, with a southwest/Spanish sense. The bathroom was amazing and the rooms seemed so much bigger. The courtyard pool is really an oasis. You cannot beat the location, a five minute walk to the plaza. The only opportunity for improvement would be to help the young man at the front desk to be a bit more professional and customer service oriented. But this is a great hotel and the money invested in the renovations was really worth it!

Room Tip: Ask for a room facing the pool on the third floor in the renovated area of the hotel.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Santa Fe Historic Plaza

Address: 100 Sandoval St, Santa Fe, NM 87501-2131
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Santa Fe
#18 Family Hotel in Santa Fe
#20 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Santa Fe Historic Plaza 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
Located just 2 blocks from the famous Historic Plaza, the Hilton is one of the best hotels in downtown Santa Fe. Not many hotels near Santa Fe, NM can compete with our excellent service and amenities. ... more   less 
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Also Known As:
Hilton Santa Fe Historic Plaza Hotel Santa Fe
Hilton Hotel Santa Fe

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