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Garrett's Desert Inn: Traveler Reviews

2.5 of 5
311 Old Santa Fe Trail, Santa Fe, NM 87501 (Downtown)
Hotel amenities
Garrett's Desert Inn
Ranked #44 of 59 hotels in Santa Fe
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194 reviews from our community

    Trip type
Traveler rating
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    56
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    32
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Date Rating
purrfctprncss
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great Location--Bad Room”
2 of 5 stars Reviewed December 30, 2012

For the price, the location of this hotel is good. That's about all it has going for it. The room is dated, and our bathroom had all types of hair all over the place--none from us. We had reservations for 2 nights. Went to breakfast after the first night and returned to the room. They did not make our beds or do anything to the room besides laying new towels on a dingy chair near the bathroom. We immediately checked out--not worth paying $$ for only location. They need to renovate, and if they insist on charging parking fees for guests, I would suggest including it in the price of the room instead of an add-on. This place definitely has potential, but obviously doesn't have the management to get it where it should be. I gave it 2 stars solely based on location.

Room Tip: Go somewhere else
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask purrfctprncss about Garrett's Desert Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian M, Manager at Garrett's Desert Inn, responded to this review
January 2, 2013
Thank you for your recent review. We do take these seriously. I will first apologize for the lack of service your room received. Often times, we receive requests from our guests stating they only need fresh towels and the room doesn't need servicing. A room number may have been mis-communicated to our housekeeping department and thus your room was not serviced in error. On a good note, we are renovating this hotel which should be completed by June 2013. Regarding our parking fee, at least 95% of all downtown Santa Fe hotels charge for parking since it is at a premium in this area. Parking fees range from $8.00 per night (which is the amount we charge) to $16, $24 and even $32 per night. Properties that do not charge for parking have room rates over $299 per night and up. If we were to add this fee into our room rates, it would be taxed at a higher percentage due to the lodger's tax on hotel rooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granbury, Texas
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 4 cities Reviews in 4 cities
91 helpful votes 91 helpful votes
“Motel with Good Locatiion”
3 of 5 stars Reviewed December 17, 2012

The hotel has a great location, 2 blocks from the plaza and 1 block from the Loretto Chapel where the Miraculous Staircase is. Other than that, it's a shabby motel that lacks Santa Fe charm. No breakfast and a parking charge as well.

  • Stayed May 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
See 40 more reviews by Jerry S for Santa Fe
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian M, Director of Sales at Garrett's Desert Inn, responded to this review
December 19, 2012
Hello Jerry S.

Garrett's Desert Inn is a landmark in the Santa Fe area, yes, It is in the Motel style which many find a welcome treat to be right in the heart of downtown, with our great prices, easy access and friendly staff. I find Garrett's rather charming!!! as do many of our return guests, year after year!!!

We do have an onsite Restaurant which serves a great Breakfast that we offer a discount to and our parking charge is quite reasonable compared to other downtown Hotels.

Garrett's strives to offer affordable lodging right in the heart of downtown. I hope you will come stay with us again and enjoy our fantastic location at reasonable rates.

Have a great day!

Rin (Sales Manager at Garrett's).
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Las Vegas, Nevada
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“Basic Room - Great Location”
3 of 5 stars Reviewed December 11, 2012

We've stayed at many of the Santa Fe hotels and resorts and decided to try Garrett's for a recent one-night stay. The location can't be beat - easy walk to the plaza, shops and restaurants. The staff is very friendly, the room was clean and everything worked just fine. I agree with other reviewers that if they did a small amount of updating, it would make a huge difference. Especially the linens (including blankets that seem like they are about 40 years old) and pillows. I just had a feeling similar to when you stay on someone's fold-out couch or barely-used spare room with the old, hand-me-down linens that they just never bothered to replace. Even with the parking charge, it was significantly less expensive than a local coupon deal we had for one of the other hotels.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Location, Location, Location!!!”
3 of 5 stars Reviewed November 6, 2012

Yes it's dated but man what a location! Walking distance to the Plaza and everything Santa Fe. We actually enjoyed the restaurant and the very accomodationg staff, great breakfast and coffee every morning while we were there. My wife and I have been coming to the Garrett's since 1991 and consider it the only place to stay when in Santa Fe...

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dean B about Garrett's Desert Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, IL
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Just okay”
3 of 5 stars Reviewed November 5, 2012

Stayed here around Labor Day. It is very convenient to the downtown area-just a short walk. The rooms as others have mentioned are dated but clean. I very much agree about the friendliness of the staff. The pool looked very nice but I spent too much time in the Plaza to have a chance to enjoy it. I was really disappointed that there was a fee for parking. It should have been included in the cost of the room.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask 1KathrynK about Garrett's Desert Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garrett's Desert Inn

Also Known As:
Garrett`s Desert Hotel Santa Fe
Garrett`s Desert Hotel
Garretts Desert Hotel
Garretts Desert Santa Fe
Address: 311 Old Santa Fe Trail, Santa Fe, NM 87501
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Swimming Pool
Hotel Style:
Ranked #44 of 59 hotels in Santa Fe
Price Range: $$
Hotel Class:2.5 star (2.5*)
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