We arrived without a booking and were greater with the upmost professionalism by Jennifer, in reception. We were shown 3 different room types, so we could choose our preferred option and we went for a junior suite, which was fantastic. The reception area is one of the best I have ever seen and I have seen quite a few. The concierge was also very helpful and advised us on places to go and things to see. John, the doorman / porter was clearly part of the overall tone of the hotel and was also consistent with our experience. Indeed, there were 2 John's in the same role and they were both fantastic !!!
If there is one piece of advice is to check the bill and make sure that the charges are accurate. We had problems checking out and the receptionist (unfortunately Jennifer was not working) was so inexperienced that he could not reverse a charge that was not ours. He was friendly and courteous and eventually had to pass us onto another receptionist, who was able to deal with the change, that was over 100 Dollars.
Key to the hotel is the location. It is2 minutes from the very busy side of town, so quiet and still very convenient.
I would defiantly stay again..........thanks all.
- Official Description (provided by the hotel):
- Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit. 4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. ... more less
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- Also Known As:
- Eldorado Hotel And Spa
- Eldorado Hotel Santa Fe
- Eldorado Santa Fe