We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Really Great!!” 4 of 5 stars
Review of Eldorado Hotel & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Bookmark
You added Eldorado Hotel & Spa to your Saves list
Eldorado Hotel & Spa
4.0 of 5 Hotel   |   309 W San Francisco St, Santa Fe, NM 87501 (Downtown)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Ranked #20 of 60 Hotels in Santa Fe
Lawton, Oklahoma
2 reviews
“Really Great!!”
4 of 5 stars Reviewed July 7, 2014

My wife and I were there for our 2yr anniversary, and had an amazing time! The hotel was very beautiful and had art all over! They had champagne waiting for us in our room and brought more up the next day because they knew we were celebrating. We had a little issue with the A/C but they sent someone up quickly to fix it. Its in a great location with a ton of things with in walking distance. Also it is very dog friendly! There were dogs everywhere!

Room Tip: Get a room with a balcony!
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Manager at Eldorado Hotel & Spa, responded to this review, July 16, 2014
Dear Yazee85,

Congratulations again on your anniversary. I am glad that you both had an amazing time and also that you both decided to spend your special time with us. I apologize that you had an issue with your AC but glad that we fixed it for you promptly. It sounds that you have found your hotel of choice when visiting Santa Fe. I look forward to welcoming you back on your next visit with us.

Sincerely,
Max
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

745 reviews from our community

Traveler rating
    359
    211
    92
    43
    40
See reviews for
90
275
47
195
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed July 6, 2014

The rooms and hallways smelled very bad. Customer service bad.
Our 1st room smelled like nicotine and the second room was just below the air conditioning system and sounded like I was on an airplane.
The third room seemed ok however a guest checked in with two very noisy small dogs.
Don't do it. Go to La Posada I hear that is the nice one in town.

Stayed July 2014
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Manager at Eldorado Hotel & Spa, responded to this review, July 25, 2014
Dear PDXAMM,

Thank you for taking the time to fill out a review regarding the Eldorado Hotel and Spa. I apologize that you did not enjoy your experience with us. I would love to have the opportunity to speak to you further regarding your stay with us. My direct number at the hotel is 505 995-4522 My hope is that you will give us another chance so that we may provide you with the level of service that you expect from a hotel like ours.

Sincerely,
Max
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 6, 2014

We enjoyed our stay at the Eldorado--great atmosphere, convenient and great margaritas at the hotel bar. My only regret and disappointment is not knowing about the balcony rooms--if the front desk would have mentioned them at check-in we surely would have paid extra for one!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Manager at Eldorado Hotel & Spa, responded to this review, July 16, 2014
Dear patroclus_dc,

Thank you for taking the time to review us. I am glad that you enjoyed the Eldorado Hotel, its atmosphere location and bar. I apologize that the front desk did not inform you about the rooms with balconies on our 5th. floor. I hope that you will choose the Eldorado Hotel again on your next visit to Santa Fe.

Sincerely,
Max
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2014

This hotel looks historic but is up to date on service and standards with friendly staff and excellent amenities like roof top pool and workout center. The room was spacious, sunny with balcony, even fireplace for winter guests and mini fridge for summer guests.
The location at the end of on one of the main streets in down town allowed us to just walk to most of the city's attractions. Easy was also the drive out of town, since this place is close to the highway connector road. In brief: Great Choice for our first time in Santa Fe!

Room Tip: Don't stay too close to the Presidential suite - it can get loud if this room is rented out for...
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Manager at Eldorado Hotel & Spa, responded to this review, July 12, 2014
Dear Judith B,
I am glad that you decided to stay with us for your first visit to Santa Fe. I am happy that you found everything to be very convenient for you. With over 430 restaurants and many more shops and galleries, The Eldorado Hotel and Spa is a great location for almost everything. I hope that you plan a visit to Santa Fe again soon and that you will stay with us again at the Eldorado Hotel and Spa.
Sincerely,
Max
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Rock, Colorado
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed June 29, 2014

We usually stay at La Posada when visiting Santa Fe, which we do on a fairly regular basis, as it is only a 5 hour drive for us. When we saw the Travel Zoo vouchers for this hotel, offering a discounted rate plus a $25 per day resort credit, we thought, "Why not"? In a word, the reason why not is Jennifer, a front desk supervisor. She is one of those 'fake nice' people, who wields her 'power' indiscriminately. We had a big problem checking out, using the vouchers, and she decided that we did not meet the criteria exactly. For instance, we had three rooms, all paid for on one credit card, but since we charged breakfast to my room only, we couldn't use the $25 credits from the other two rooms.

Okay, so there's that. In the rooms, the bathroom lighting is very poor. There is one light and no exhaust fan (believe me, after a lot of Mexican food, I need an exhaust fan!). The pool is sort of small, and there were only 5 lounge chairs, so it was full when we went up. The fitness room is pretty good for a hotel fitness room.

Still, customer service is terrible, and we won't go back, nor will we recommend this to our many friends from Denver who go down.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Manager at Eldorado Hotel & Spa, responded to this review, July 25, 2014
Dear brucemitchell108,

Thank you for taking the time to fill out a review regarding the Eldorado Hotel and Spa. I apologize that you did not enjoy your experience with us. I would love to have the opportunity to speak to you further regarding your stay with us. My direct number at the hotel is 505 995-4522 My hope is that you will give us another chance so that we may provide you with the level of service that you expect from a hotel like ours.

Sincerely,
Max
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan
Top Contributor
75 reviews 75 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed June 25, 2014

The Eldorado hotel has a lot to offer: Large rooms, great amenities and a super location. Our room had a balcony overlooking the mountains as well as a fireplace (which we did not use). We could walk to all the shops and restaurants around the Plaza and we parked our car in the municipal garage across the street, instead of the expensive valet parking. We did not have breakfast in the hotel and had the best coffees of our trip at a small coffee counter opposite the parking garage. Great hotel when visiting Santa Fe.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Director of Operations at Eldorado Hotel & Spa, responded to this review, July 10, 2014
Dear DonRobertoSanJuan,
I am so glad to hear that you have found your hotel of choice when visiting Santa Fe. Bill with Holy Spirit coffee is a great little fixture in Santa Fe. With so many things to see and do, I hope that your plans are to return to visit us in the not so distant future.
Sincerely,
Max
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 25, 2014

Yes this hotel is on the more expensive side for Santa Fe. But be assured, you get your money's worth. It's in a wonderful location within < 4 minutes to the heart of the historical plaza (the best part of the city of Santa Fe) and the shops, galleries, and restaurants that make it up. It is absolutely beautiful in the lobby check in area. The Agave bar is great, nice drinks and extremely friendly and accomodating staff. Never tried the restaurant, just didn't have enough time. The rooms are plush and spacious. Have no regrets, but do keep in mind parking is an extra fee. The valet service is included in that but is very convenient.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Director of Operations at Eldorado Hotel & Spa, responded to this review, July 10, 2014
Dear abby I,
Thank you for taking the time to review us. I am glad that you found the hotel to meet your every expectation. You must try our restaurant the next time you visit. With the hotel being close to almost everything in the downtown plaza area, we hope that you will return and visit the Eldorado Hotel again as well as Santa Fe, “The City Different”
Sincerely,
Max
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Eldorado Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eldorado Hotel & Spa

Address: 309 W San Francisco St, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Santa Fe
#6 Business Hotel in Santa Fe
#7 Luxury Hotel in Santa Fe
#21 Romantic Hotel in Santa Fe
#24 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eldorado Hotel & Spa 4*
Number of rooms: 219
Official Description (provided by the hotel):
Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit.4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Hotels.com, Priceline, Expedia, Odigeo, Otel, Despegar.com, TripOnline SA and Tingo so you can book your Eldorado Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe

Owners: What's your side of the story?

If you own or manage Eldorado Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.