We usually stay at La Posada when visiting Santa Fe, which we do on a fairly regular basis, as it is only a 5 hour drive for us. When we saw the Travel Zoo vouchers for this hotel, offering a discounted rate plus a $25 per day resort credit, we thought, "Why not"? In a word, the reason why not is Jennifer, a front desk supervisor. She is one of those 'fake nice' people, who wields her 'power' indiscriminately. We had a big problem checking out, using the vouchers, and she decided that we did not meet the criteria exactly. For instance, we had three rooms, all paid for on one credit card, but since we charged breakfast to my room only, we couldn't use the $25 credits from the other two rooms.
Okay, so there's that. In the rooms, the bathroom lighting is very poor. There is one light and no exhaust fan (believe me, after a lot of Mexican food, I need an exhaust fan!). The pool is sort of small, and there were only 5 lounge chairs, so it was full when we went up. The fitness room is pretty good for a hotel fitness room.
Still, customer service is terrible, and we won't go back, nor will we recommend this to our many friends from Denver who go down.
- Official Description (provided by the hotel):
- Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit. 4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Booking.com, Hotels.com, Cheap Tickets and Priceline so you can book your Eldorado Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Eldorado Hotel And Spa
- Eldorado Hotel Santa Fe
- Eldorado Santa Fe