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“Topping the charts, in customer Dis-service” 1 of 5 stars
Review of Eldorado Hotel & Spa

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Eldorado Hotel & Spa
4.0 of 5 Hotel   |   309 W San Francisco St, Santa Fe, NM 87501 (Downtown)   |  
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Santa Fe Bed & Breakfast
Ranked #25 of 60 Hotels in Santa Fe
Certificate of Excellence 2014
Castle Rock, Colorado
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
57 helpful votes 57 helpful votes
“Topping the charts, in customer Dis-service”
1 of 5 stars Reviewed June 29, 2014

We usually stay at La Posada when visiting Santa Fe, which we do on a fairly regular basis, as it is only a 5 hour drive for us. When we saw the Travel Zoo vouchers for this hotel, offering a discounted rate plus a $25 per day resort credit, we thought, "Why not"? In a word, the reason why not is Jennifer, a front desk supervisor. She is one of those 'fake nice' people, who wields her 'power' indiscriminately. We had a big problem checking out, using the vouchers, and she decided that we did not meet the criteria exactly. For instance, we had three rooms, all paid for on one credit card, but since we charged breakfast to my room only, we couldn't use the $25 credits from the other two rooms.

Okay, so there's that. In the rooms, the bathroom lighting is very poor. There is one light and no exhaust fan (believe me, after a lot of Mexican food, I need an exhaust fan!). The pool is sort of small, and there were only 5 lounge chairs, so it was full when we went up. The fitness room is pretty good for a hotel fitness room.

Still, customer service is terrible, and we won't go back, nor will we recommend this to our many friends from Denver who go down.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Manager at Eldorado Hotel & Spa, responded to this review, July 25, 2014
Dear brucemitchell108,

Thank you for taking the time to fill out a review regarding the Eldorado Hotel and Spa. I apologize that you did not enjoy your experience with us. I would love to have the opportunity to speak to you further regarding your stay with us. My direct number at the hotel is 505 995-4522 My hope is that you will give us another chance so that we may provide you with the level of service that you expect from a hotel like ours.

Sincerely,
Max
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823 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
San Juan
Top Contributor
83 reviews 83 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed June 25, 2014

The Eldorado hotel has a lot to offer: Large rooms, great amenities and a super location. Our room had a balcony overlooking the mountains as well as a fireplace (which we did not use). We could walk to all the shops and restaurants around the Plaza and we parked our car in the municipal garage across the street, instead of the expensive valet parking. We did not have breakfast in the hotel and had the best coffees of our trip at a small coffee counter opposite the parking garage. Great hotel when visiting Santa Fe.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Director of Operations at Eldorado Hotel & Spa, responded to this review, July 10, 2014
Dear DonRobertoSanJuan,
I am so glad to hear that you have found your hotel of choice when visiting Santa Fe. Bill with Holy Spirit coffee is a great little fixture in Santa Fe. With so many things to see and do, I hope that your plans are to return to visit us in the not so distant future.
Sincerely,
Max
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Houston, Texas
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed June 25, 2014

Yes this hotel is on the more expensive side for Santa Fe. But be assured, you get your money's worth. It's in a wonderful location within < 4 minutes to the heart of the historical plaza (the best part of the city of Santa Fe) and the shops, galleries, and restaurants that make it up. It is absolutely beautiful in the lobby check in area. The Agave bar is great, nice drinks and extremely friendly and accomodating staff. Never tried the restaurant, just didn't have enough time. The rooms are plush and spacious. Have no regrets, but do keep in mind parking is an extra fee. The valet service is included in that but is very convenient.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Director of Operations at Eldorado Hotel & Spa, responded to this review, July 10, 2014
Dear abby I,
Thank you for taking the time to review us. I am glad that you found the hotel to meet your every expectation. You must try our restaurant the next time you visit. With the hotel being close to almost everything in the downtown plaza area, we hope that you will return and visit the Eldorado Hotel again as well as Santa Fe, “The City Different”
Sincerely,
Max
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Parsippany, NJ
Top Contributor
141 reviews 141 reviews
41 hotel reviews
Reviews in 62 cities Reviews in 62 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed June 23, 2014

This is a large hotel with many amenities. The location is perfect - just a few minutes walk to the shops in the Plaza. Also many good restaurants nearby. The Georgia O'Keeffe Museum is just out the back door.
Breakfast was fine. The staff was helpful and knowledgeable.
I would have liked a balcony but we didn't have one.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Director of Operations at Eldorado Hotel & Spa, responded to this review, July 1, 2014
Dear LLiv-NewJersey,

Thank you for taking the time to review us. I am so glad to hear that you found the staff to be helpful and knowledgeable. We look forward to your next visit with us and hope that we can accommodate a room with a balcony for you.
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Chicago, Illinois
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 22, 2014

Eldorado Hotel in Santa Fe is a great hotel for conferences or just to get away for a long weekend. It is nicely located a very short walk from the plaza and all of the shops and museums there. It is a long walk or short drive to Canyon Road and all of the galleries there. Rooms are nice, some suites have private terraces but some share a terrace. Staff is very friendly and helpful. Holy Spirit Cafe, less than a block away, is about three feet square but has the best espresso in town.

Room Tip: 5th floor has the fitness center and pool.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Director of Operations at Eldorado Hotel & Spa, responded to this review, July 1, 2014
Dear ChicagoSteve55,
It’s the small local places that we all love going to. Holy Spirit Café has been in that spot for over 10 years now. I am also glad that you found the hotel to be convenient. I hope that you return not for business but to relax with family and friends on your next visit.
Sincerely,
Max
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Roseland, New Jersey
Top Contributor
422 reviews 422 reviews
49 hotel reviews
Reviews in 137 cities Reviews in 137 cities
242 helpful votes 242 helpful votes
4 of 5 stars Reviewed June 21, 2014

Our third visit over a number of years for the same professional conference, which it works very well for. Short walk to Palace Square. Nice rooms. Nice price. Free Wifi. We asked for a room with a balcony and fireplace (most of those rooms are on the top level i.e. fifth floor. Some are also on fourth floor.). The SW style fireplaces are not stoked during summer months, but look nice anyway. Small bathroom with one sink, walk in shower. Large closet. Furniture a little worn. Comfy bed. No turndown service. Nice walled balcony with small table and two chairs-great for breakfast/coffee. Coffee setup in room with working refrigerator. So you can stock some water and drinks without the room-bar type charges. Valet parking underground in hotel. Agave Lounge is very nice bar with excellent margaritas and friendly staff. Hotel staff universally friendly and accomodating. Nice meeting areas. Small pool and hot tub on roof upstairs from fifth floor. So overall, a nice comfortable and accessible place to stay in Santa Fe.

Room Tip: Ask for room with a balcony and fireplace on the fourth or fifth floors.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Director of Operations at Eldorado Hotel & Spa, responded to this review, June 30, 2014
Dear Conseiller99,
Thank you for being a numerous time repeat guest to the Eldorado Hotel and Spa. We do not stock the firewood during the summer months but always have wood on hand in case a fire is requested. We are glad that you found the hotel to meet your needs for your conference. With the plaza only 2 blocks away, everything is within walking distance to shops, food and entertainment. I look forward to welcoming you back next year for your conference meetings.
Sincerely,
Max
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Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 20, 2014

Wow! We loved this hotel. Close to the shopping, nightlife, and restaurants...a real New Mexican experience. We got special pricing through Travelzoo so I don't think we could have afforded it otherwise, however, I would love to stay there again. Comfortable beds, beautiful architecture and friendly staff! A+!! Downside is the price.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFDap, Director of Operations at Eldorado Hotel & Spa, responded to this review, June 30, 2014
Dear Shari M,
We are so happy to hear that you love the hotel and that you have found your hotel to stay at when you visit Santa Fe. We often offer promotions so please look at our packages and promotion when planning your next visit. I hope that we can welcome you back to the Eldorado Hotel and Spa in the not so distant future.
Sincerely,
Max
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eldorado Hotel & Spa

Address: 309 W San Francisco St, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Santa Fe
#8 Luxury Hotel in Santa Fe
#13 Business Hotel in Santa Fe
#24 Family Hotel in Santa Fe
#26 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eldorado Hotel & Spa 4*
Number of rooms: 219
Official Description (provided by the hotel):
Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit. 4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. ... more   less 
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Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe

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