Stayed for 5 nights 2nd week of February for pleasure. Desk/Door/Concierge friendly and very welcoming. Concierge gave super restaurant recommendations, wanted French & Italian on various nights, and her suggestions were more than just spot on they were perfect. Good breakfast each morning in the restaurant off the lobby. Room was spotless and daily housekeeping service was excellent. Location perfect, it's all out the front door that you can walk to.
Unfortunately the two nights I had dinner via room service I had some issues. Super pasta dish with a cream sauce and chicken tasted wonderful, however it was just barely warm, which can happen via room service. Tasted so good I ordered it 3 days later but it too was barely warm. When I let the very polite young lady in each evening I saw her pulling the dish out of a box under a rolling table parked outside my door that had some type of flaming thing in it,so who knows what the problem was. 2nd time there wasn't a breadbasket on my tray, felt awfully high maintenance calling down asking for it, but when I did I think it was in a minute that a manager knocked on my door with the bread, and profusely apologized. That tells me they obviously train their staff with customer satisfaction in mind.
First night I enjoyed the jacuzzi on the roof. Second time i went to use it but it wasn't working heat/jets. Called down to let them know. Promptly a maintenance guy showed up. I figured I'd get in the sauna to warm up till he could fix the jacuzzi then I realized the sauna wasn't working either. When I went back to the maintenance guy to let him know he went off... "are you the one that called down to complain" " I only have 2 hands and I'm all by myself and there are...." Poor guy, but really he shouldn't have shared that much information, a simple I am working on it would have been enough. We've all been there in a similar situation.
Despite my negative comments I really enjoyed my stay and am sorry if it didn't come across that way in my review. I'd go back because they offered 3 things I have to have when I travel.....a clean room, friendly staff and the feeling they appreciated my business!
- Official Description (provided by the hotel):
- Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit. 4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. ... more less
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- Also Known As:
- Eldorado Hotel And Spa
- Eldorado Hotel Santa Fe
- Eldorado Santa Fe