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“Comfiest bed & pillows ever!” 4 of 5 stars
Review of Eldorado Hotel & Spa

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Eldorado Hotel & Spa
4.0 of 5 Hotel   |   309 W San Francisco St, Santa Fe, NM 87501 (Downtown)   |  
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Ranked #19 of 60 Hotels in Santa Fe
Tampa, FL
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Comfiest bed & pillows ever!”
4 of 5 stars Reviewed September 21, 2013

Nice big rooms, beautiful decor, comfy bed & pillows, private small pool & spa on roof made this a dreamy night of business travel.
Only negatives were smallish TV for size of room, valet pkg (I hate valet), & only expensive restaurant - part of lobby seemed to be under construction, so maybe they have something else that just wasn't open. Also, the spa closes at 6:00 so if you're a business traveler & only have one night you can't get any services.
Plus Internet was supposed to be free yet on my device AND in the Business Center it asked for a credit card so I didn't use the Internet at all.

Room Tip: The rooms are quite a hike for the elderly - so ask for a room near the elevator if you're old o...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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734 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Canyon, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 19, 2013

The family and I (5 members, all adults) spent only one night here during the recent monsoons. Our visit started off well in that we were able to get adjoining rooms that we failed to ask for at reservation. The hotel is beautifully designed and furnished, appropriately for this historic city that is also an art mecca. All service was outstanding. Two of us experienced altitude problems and were advised of and furnished with O2 gratis. Thanks, Isaac. One of the hotel's best selling points is that it is so near virtually everything downtown. We took the Rail Runner Express from and back to Albuquerque; the station is conveniently near the hotel, and shuttle service was very good. We fully understand how the Eldorado got its national ratings. Again? You bet!

Room Tip: Our rooms (4th floor) and hallways were very quiet; elevators were always ready and fast. Upper roo...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 18, 2013 via mobile

My husband and I stayed here for a long weekend. The hotel was very nice and well kept. Our room was clean and spacious. We were very close to the square and was able to easily walk around the town. The air in our room didn't seem to be working properly so we had trouble getting a good temperature in our room. We also disliked that we had to pay extra per day for parking.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma, USA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 17, 2013

we usually stay in the Hilton in the plaza, but were lucky enough to stay in the Eldorado this trip and it was by far much nicer and better organized than the other hotel. I am sure we will contiinue to stay at the Eldorado from now on.

Room Tip: ask for the 4th or 5tj floor, with a balcony. all rooms are special.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian M, Manager at Eldorado Hotel & Spa, responded to this review, September 18, 2013
Thank you so much for your great review! we love to hear comments like this from our guests and we would love to see you again soon in Santa Fe! Thank you again and let us know if you can do anything else for you in the future.

~Ian Robert McClendon
Director of Rooms
imcclendon@eldoradohotel,com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
5 of 5 stars Reviewed September 16, 2013

I spent a week here in August during Indian Market with my two teenage children. I had been here on a previous trip some years back and found substantial renovations, especially to the lounge area. Our room was spacious, although the beds seemed a bit small for queen-sized beds. Also the showers need a bit more oomph (I know there is a need to preserve water but honestly when you have long think curly hair, you just end up taking an insanely long shower...).

But the location was perfect for strolling into and around Santa Fe, and for hopping in the car for day trips outside of the city. The staff were wonderful and accommodating, and very helpful in answering our questions. We enjoyed a few visits to the rooftop pool and hot-tub. We did not dine in the restaurants (too pricey for what my kids are willing to eat) so can't comment on that. But all in all we had a wonderful stay and would recommend this hotel highly.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 15, 2013

We really enjoyed staying here. The hotel staff was friendly to our dogs and gave them treats when we showed up. So often hotels seem to tolerate people who choose to travel with their pets, the staff at the El Dorado welcomed them. That was really nice for us.

Our room (1 king) was a very nice size and provided a nice chance to stretch our legs and relax after a long drive.

The location was excellent and easily within walking distance to TONS of dining options and shopping. The staff was friendly and helpful when we had questions.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2013

THe staff at Eldorado is amazing. They were really helpful - from giving directions to places we wanted to go, to room service. We stayed at the hotel for 10 days with three little children. Room was nicely updated and clean. The views of th e sunset from the balcony were the best! Walking distance to everything in downtown. They cleaned our room several times per day!
Pillows are feather which may be a bit of a problem for allergic people.
We ordered our food several times and it arrived quickly and was pretty good. kids loved the flavored water in the lobby.
My husband had a birthday and they left a nice card and chocolates in the room too.
We will be back for sure.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eldorado Hotel & Spa

Address: 309 W San Francisco St, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Santa Fe
#7 Business Hotel in Santa Fe
#7 Luxury Hotel in Santa Fe
#19 Family Hotel in Santa Fe
#21 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eldorado Hotel & Spa 4*
Number of rooms: 219
Official Description (provided by the hotel):
Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit.4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and fabulous apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. ... more   less 
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Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe

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