We chose this location based on Trip Advisor reviews. Let me begin with the good, its a fabulous location. You can walk almost everywhere you need to go. The valet service and parking are very expensive,$24.00 a day. The hotel is a lot larger than I pictured it, the rooms are cute and the hotel is very clean. The pool and hot tub on the roof are great and it was nice having a gym on site.
Okay, now for the bad, I found the service to be mediocre at best. When we pulled up the valet started to help us and midway through he left and said he had to help someone else because they were there "first." But they weren't , they pulled up after us and then when he returned he said "looks like you guys got your bags." I had actually wanted help. Then when we were checking in we asked the clerk "in training" if we could get a Balcony room and she said there were none available but didn't even look at computer. A similar experience happened with another valet on the way out. My friend joked that they will do anything not to help with bags. They were also out of hand towels and we had to track down housekeeping to get some, they said they were "all out" BUT did return with some later. Coffee in room is okay but there's a little espresso
Kiosk about half a block away "holy spirit" espresso which has very good coffee. Aside from service, I would recommend hotel but for the cost, service should be five star.
- Official Description (provided by the hotel):
- Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit.4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and fabulous apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. ... more less
- Reservation Options:
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- Also Known As:
- Eldorado Hotel And Spa
- Eldorado Hotel Santa Fe
- Eldorado Santa Fe