We just came back from a New Mexico vacation that included 4 nights at this hotel including Memorial Day weekend. After reading some recent reviews I was a bit worried about the service but upon check in all my concerns melted away. We had a very long trip getting to Santa Fe because of delayed flights and were all exhausted. After pulling up in front of the hotel we were greeted and asked to pull into the garage where we were immediately greeted. Our bags were taken from the car and we were directed to check in. Almost immediately after going up to our room the bags arrived. Our room was lovely with a balcony that overlooked the mountains. As we unpacked we realized, as we often do when we arrive at a hotel, that we needed more hangers. I called the front desk and within 5 minutes they brought up our hangers. 5 minutes - that's a new world record for us. That evening when we opened up the sleeper couch we realized that we needed bedding for it. Another call to the front desk and this time 3 minutes later, house keeping was in our room making up the bed.
The rest of our stay continued to be marked by excellent service. The valet would promptly get our car and always ask us if we needed directions. The concierges were always helpful finding places to eat or giving us directions.
So it was an almost perfect stay - until "the wedding" Our room was on the 4th floor and on the Sunday night of Memorial Day weekend at 8 PM we heard blaring loud music from the floor above. Our ceiling rattled from the feet of the dancers above us. When we called the from desk to complain they told us that the band was to stop at 10 PM and sure enough, about 10:10 it was quiet.
Now the is a very large hotel and it has many spaces that could hold a wedding other than right above my room. I will give the hotel credit, they did limit the band to 2 hours and it did end relatively early but the whole thing should have been avoided.
When i checked out the woman at the front desk asked me how our stay was and when I told her it was great except for the wedding she looked at my room number and smiled saying something like "wow you were right under it" No "I am sorry it disturbed you" or "Please accept our apologies." just a "wow you were right under it."
A bit of a sour note at the end of an otherwise great experience.
- Official Description (provided by the hotel):
- Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit.4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and fabulous apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. ... more less
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- Also Known As:
- Eldorado Hotel And Spa
- Eldorado Hotel Santa Fe
- Eldorado Santa Fe