Cons: there are probably places in SF with a bit more character. My room was somewhat noisier than I expected; I could hear conversations in the next room pretty clearly. The: TV picture was a little fuzzy.

Pros: the rooms are nicely decorated, comfortable, and clean. They will put a humidifier in your room, which is greatly appreciated in a place with such dry air. Staff are pleasant and helpful. Located within easy walking distance of most SF downtown destinations.

I stayed here because that's where my conference was, but was pleased to find a very spacious room with a big desk and free wifi. My only concern was that the shower head could have used some updating. The location is in the heart of old Santa Fe and a convenient walk from the train depot.

We stayed in a beautiful large room with a huge king bed and a Kiva fireplace. The ambiance of the hotel was warm and friendly. The main restaurant served an excellent meal. The bedding was top notch, with feather pillows and a feather top bed. Close to downtown and the plaza with many restaurants and stores to choose from. My first time in the city was a great experience!

The staff at the hotel is very nice and willing to accomodate any requests that you have. We upgraded to a room with a fireplace, very nice on cold nights. Views from hotel are nice. We loved the location, great to walk to the plaza and restaurants, yet not in the middle of the tourist inundation. Book restaurants in advance, Santa Fe is small and they book up fast. The lobby could use a reno, but the rooms are very clean and comfortable. Will stay here again.