We booked a room at the Eldorado Hotel for New Year's Eve 2012 as we were attending a party at a friend's house in the north part of town. We had a great experience there--super help from the valets in the parking garage, great service from the bellhop who brought up our belongings, and good service at the check-in desk. We used the concierge, Roman, to book a taxi to take us to our party that night. Once there, I tried to call the taxi company and could not get through. So, I called the concierge at the hotel. He booked our return taxi and called me back to advise me of the details. I was very impressed that he would go above and beyond when we were offsite. We also had a great breakfast in the Old House Restaurant the next morning before checking out.

Recently, my husband and I booked ourselves at the Eldorado, for what we were hoping to be a nice, relaxed and long visit to Santa Fe. Unfortunately, on the third day, my husband had to be taken to the local hospital, first, then to the hospital in Albuquerque. The attention and assistance, and above all warm and genuine kindness, that we both received from the members of the hotel staff, from the Concierge to the reception desk staff, the care and concern that I received before checking out and joining my husband, will never be forgotten by these two Eldorado guests. Hotels don’t have to do that, but these folks went an extra mile to see that I was taken care of, and to make the Eldorado a home away from home for me at the time when I was worried and scared, and was in need of support. Dachelle, Larry, Samantha, Darlene... thank you for everything! Hugs, kind words and acts, and all!!
Jagoda & Roger

A friend and I traveled to Santa Fe just before Thanksgiving. We have stayed at the Eldorado several times and it is our "go to" place in Santa Fe. The hotel has a wonderful spa, very nice workout facility, and a great bar and restaurant. The rooms are spacious and have all the amenities I look for when I travel; internet, nice showers that are stocked with very nice products, and comfortable beds. I noticed than one of the reviews said they could hear noise from adjoining rooms and I have never had any problems with noise. I've stayed at the Eldorado when the hotel was at capacity and when there were fewer guests and have never had any noise issues.

But the thing that really keeps us coming back to this hotel is the staff. The people who work give the impression - or maybe it's more than just an impression, that they look forward to coming to work everyday, and they bend over backwards to make sure their guests are welcomed and comfortable. On this last trip, David at the front desk arranged for the hotel to actually turn on some of the exterior Christmas decorations (and let me go into the hotel's largest suite with a spacious rooftop patio) so I could take pictures since we were going to be leaving before they actually turned the decorations on. I've never had anyone go so far out of his way to make sure I had a good experience on a trip.

As I said, we always stay at the Eldorado - and can't recommend it highly enough.

I chose the El Dorado mostly based on the wood burning fireplace! There are few hotels which have the actual wood rather than gas fireplace. It was a pleasant surprise to have such excellent service. John kept our wood supply going. The front desk was exceptionally accommodating and went the star mile to help me with a FAX. The salon was exceptional. We enjoyed the rooftop jacuzzi in the snow. Our view from the deck was exceptional. Thanks for such great honeymoon memories!