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Eldorado Hotel & Spa: Traveler Reviews

4.0 of 5
309 W San Francisco St, Santa Fe, NM 87501 (Downtown)
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Eldorado Hotel & Spa
Ranked #18 of 59 hotels in Santa Fe
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500 reviews from our community

Traveler rating
    239
    130
    59
    37
    35
See reviews for
Families
53
 
Couples
184
 
Solo
39
 
Business
129
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great hotel”
5 of 5 stars Reviewed January 12, 2013

We had a very pleasant stay at the hotel. We found the staff to be very helpful and the rooms quite comfortable. The facilities for the meeting were also very good. Finally, their restauarant and lounge are excellent.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Trip53449 about Eldorado Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review
January 14, 2013
Dear Trip53449,

We greatly appreciate you decided to be a guest of our Hotel. I can't thank you enough for your kind words and candid review. Our goal is total guest satisfaction one guest at a time.
It will be my pleasure to share your review with our staff as they thoroughly enjoy making the difference in a guest stay as your having a memorable experience is the highest praise we can receive.

We look forward to your being our guest in the very near future, and hope that if you have any needs you will contact the Hotel directly so we can be at your service.

With regards from your friends at the Eldorado.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico, United States
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
“New Year's Stay at the Eldorado Hotel”
5 of 5 stars Reviewed January 7, 2013

We booked a room at the Eldorado Hotel for New Year's Eve 2012 as we were attending a party at a friend's house in the north part of town. We had a great experience there--super help from the valets in the parking garage, great service from the bellhop who brought up our belongings, and good service at the check-in desk. We used the concierge, Roman, to book a taxi to take us to our party that night. Once there, I tried to call the taxi company and could not get through. So, I called the concierge at the hotel. He booked our return taxi and called me back to advise me of the details. I was very impressed that he would go above and beyond when we were offsite. We also had a great breakfast in the Old House Restaurant the next morning before checking out.

Room Tip: Even though we could not get a room with a king size bed due to booking so late, we still had a grea...
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by Zita M for Santa Fe
Ask Zita M about Eldorado Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review
January 8, 2013
Dear Zita M,

Thank you for being our recent guest during the Holiday Season. We are thrilled you had such an enjoyable stay, and so many staff members helped make your time with us memorable. I will be sure and personally thank Roman for assisting you with Taxi reservations.

It would be our pleasure to have you be our guest in the very near future, and if we can be of any further assitance please contact the Hotel directly. Again it was our pleasure to be at your service.

With regards from your friends at the Eldorado.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
1 review
“Outstanding staff!”
5 of 5 stars Reviewed January 6, 2013

Recently, my husband and I booked ourselves at the Eldorado, for what we were hoping to be a nice, relaxed and long visit to Santa Fe. Unfortunately, on the third day, my husband had to be taken to the local hospital, first, then to the hospital in Albuquerque. The attention and assistance, and above all warm and genuine kindness, that we both received from the members of the hotel staff, from the Concierge to the reception desk staff, the care and concern that I received before checking out and joining my husband, will never be forgotten by these two Eldorado guests. Hotels don’t have to do that, but these folks went an extra mile to see that I was taken care of, and to make the Eldorado a home away from home for me at the time when I was worried and scared, and was in need of support. Dachelle, Larry, Samantha, Darlene... thank you for everything! Hugs, kind words and acts, and all!!
Jagoda & Roger

Stayed October 2012, traveled with family
Was this review helpful? Yes
Ask litltree about Eldorado Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review
January 8, 2013
Dear Jagoda and Roger,

You have touched the heart of so many of us at the Eldorado we are indeed honored that we could be of assistance. I understand that your future plans for a return to Santa Fe are as yet not set, but rest assured we will have a place for you. I do hope you enjoyed the photographs of the Hotel decorated for Christmas, and it was indeed a treat to share your kind comments with all the staff members you mentioned.

Remember if you need anything in the future please do not hesistate to contact the Hotel directly.

With warm regards from your friends at the Eldorado.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Fabulous stay”
5 of 5 stars Reviewed January 1, 2013

A friend and I traveled to Santa Fe just before Thanksgiving. We have stayed at the Eldorado several times and it is our "go to" place in Santa Fe. The hotel has a wonderful spa, very nice workout facility, and a great bar and restaurant. The rooms are spacious and have all the amenities I look for when I travel; internet, nice showers that are stocked with very nice products, and comfortable beds. I noticed than one of the reviews said they could hear noise from adjoining rooms and I have never had any problems with noise. I've stayed at the Eldorado when the hotel was at capacity and when there were fewer guests and have never had any noise issues.

But the thing that really keeps us coming back to this hotel is the staff. The people who work give the impression - or maybe it's more than just an impression, that they look forward to coming to work everyday, and they bend over backwards to make sure their guests are welcomed and comfortable. On this last trip, David at the front desk arranged for the hotel to actually turn on some of the exterior Christmas decorations (and let me go into the hotel's largest suite with a spacious rooftop patio) so I could take pictures since we were going to be leaving before they actually turned the decorations on. I've never had anyone go so far out of his way to make sure I had a good experience on a trip.

As I said, we always stay at the Eldorado - and can't recommend it highly enough.

Room Tip: The rooms on the fourth floor have nice little patios.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jusjan4 about Eldorado Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review
January 4, 2013
Dear Jusjan4,

We want to extend a very warm thank you for all your heartfelt comments regarding our property and staff. It is my great pleasure to be able to respond to your Trip Advisor listing, as yes we do really enjoy our jobs and the ability to make our guest stay a memorable one. Our motto is total guest satisfaction one guest at a time. Our belief is to make the Eldorado your favorite Hotel while in Santa Fe.

If you have any comments on improvement please email me at lwillard@eldoradohotel.com. I always welcome a fresh approach.

I do hope that we will have the privilidge of your return visit in the very near future, and if we can be of any further assistance please contact the Hotel directly.

With regards from your friends at the Eldorado.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Santa Margarita, California, United States
2 reviews
“Honeymoon destination!”
4 of 5 stars Reviewed January 1, 2013

I chose the El Dorado mostly based on the wood burning fireplace! There are few hotels which have the actual wood rather than gas fireplace. It was a pleasant surprise to have such excellent service. John kept our wood supply going. The front desk was exceptionally accommodating and went the star mile to help me with a FAX. The salon was exceptional. We enjoyed the rooftop jacuzzi in the snow. Our view from the deck was exceptional. Thanks for such great honeymoon memories!

Room Tip: Corner suites are private with great views from the deck.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Daphne C about Eldorado Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry W, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review
January 4, 2013
Dear Daphne C,

First off congratulations from all of us at the Eldorado on your recent marriage. We are truely overjoyed that we had some small part in making your stay a memorable one. Your kind comments regarding our staff and facilities is what makes our jobs in the hospitality industry a pleasure.

We do hope that you can be our honored guest in the very near future, and if at any time we can be of further assistance please contact the Hotel directly.

With regards from your friends at the Eldorado.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eldorado Hotel & Spa

Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel
Eldorado Hotel Santa Fe
Eldorado Santa Fe
Address: 309 W San Francisco St, Santa Fe, NM 87501
Phone Number:
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Santa Fe
#4 Luxury Hotels in Santa Fe
#14 Family Hotels in Santa Fe
#15 Romantic Hotels in Santa Fe
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit.4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and fabulous apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. Hotel renovated in 2013. ... more   less 
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Eldorado Hotel & Spa
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