Much has been written about the Eldorado, but it's not easy to find info about taking your pet with you, so I want to focus on that right up front. I researched for hours to find dog-friendly lodging within walking distance of the Plaza that also had a heated pool and terraces/balconies. We're very happy we chose the Eldorado, as they made our pet (and us) feel very welcome right from the greeting by the doorman Paul. After checking in, we were given a bag with two nice size Milk Bones, which Luna loved! We were offered those another two times while entering or leaving. Everyone was very friendly and had no problem with Luna's 50 pounds.
Right away they told us that we had to walk across the street to a small area that actually is part of the landscaping next to the sidewalk for her to 'do her business', as there is actually no place on the property for that. In fact, the Eldorado has no exterior grounds at all, which is not uncommon in the compact space that is downtown Santa Fe. We quickly also found a walking route behind the hotel (near Johnson & Palace) with some dirt area that she could use, too. And the walk to the Railyard District Park (not sure what the actual name is) was about 15 minutes and there is lots of space there and grassy areas; we really like that park and went there twice. It is also just a short (5 minute) walk to the grassy park that runs along the river next to Alameda, so there are plenty of areas nearby for those with larger pets requiring more exercise.
At check-in, we were given a list of restaurants they believed to be dog-friendly. I called them before set out for our first long walk, and some had changed their policy, so be sure and check first. On our own, we found two other places where we could take the dog inside or eat on the patio with her. One was the Cowgirl Restaurant and the other was the Bean in the back part of the Sambusco Shopping Center (which you can also take your dog in). Inside the Eldorado, you can take your dog into the Lobby Lounge or sit in chairs outside that area, or outside at the tables on their entrance patio overlooking San Francisco Street. They let us order drinks from the Agave Lounge and take them to any of those areas so we could have her sit with us instead of being left in the room. However, there is no patio where one can dine with the dog (just another reason to order room service though : ).
We had booked a junior terrace suite and had a small balcony; the size of the room was quite adequate and we were pleasantly surprised to find an additional half bath by the door and sitting area in addition to the 3/4 bath near the bed. No bathtub, though, if that's important. The water pressure was not really all that great, not made any better by the fake 'rain' shower head. Since the bathrooms are small, it was nice to have one for each of us to spread out our toiletries and get ready to go out simultaneously.
The tv was a flat-screen and was almost big enough to watch from the bed but perfect from the couch that faced the tv and sat between the bed and tv. The terrace walls are about 4' high, so sitting down you only have a view of the tops of the mountains, but standing up we had a nice view looking down Palace Ave towards the Plaza. At our 5th floor level, we could hear the rooftop air conditioning units from the building across the way (our terrace door looked down Palace Ave) when we were on the terrace or had the room windows/patio door open. That was annoying to me, but I live in a very quiet area and am sensitive to such things. Folks used to the noise level of a city might not even notice or care. If we go back, we'll try and get a terrace room on the 4th floor, as I don't think terrace rooms are available on the opposite side of the hotel. Each morning, there were USA Today newspapers for the taking on the table near the elevator. I don't know if this is the case on every floor or just the one with the suites, but it was nice to be able to grab one of those to have with our in-room coffee. The room also had a fridge but no microwave. There was a fireplace in the room in a nice location, but the weather didn't warrant us calling to have them come up and light it for us. That would be a very nice touch in winter, though.
As for the room, although the carpet was obviously old, everything was very neat and clean. The bed was extremely comfortable; in fact, our plans were put a bit off-kilter by me staying in bed until noon our first morning there! What a luxury though; so we missed touring one museum...it was worth it to just relax and sleep in.
The rooftop pool area is very small, as is the pool itself, but it was heated to a perfect temperature. Since we have a spa at home, I enjoyed the pool more than the spa, but my partner was in the spa more, which had adequate jets. There are no walk-in steps to take you into or out of the pool--only two ladders with the hand-bars on the side of the pool, so very heavy-set people might have a problem getting out, quite honestly. They do have a wheelchair elevator lift if you can't climb the short flight of stairs from the 5th floor to the pool deck entrance. Only service animals are allowed there, I guess. The sign says "No dogs in the pool or spa or on the pool deck", so we wondered if someone could bring their miniature dog if they carried it up and kept it on their chaise lounge (only half-kidding about that). The pool area hours are posted as being from 7 am to 11 pm; we didn't test that but you do have to use your room key to gain access to the area. They serve food at the pool area, too, from a limited menu posted in the pool area.
We enjoyed everything about room service except the child's mac'n'cheese; definitely not up to the standards of everything else we ate at the establishment over the course of three days. For our in-room meal, we also had the creme brulee, cheesecake, cheese platter with fruit chutney, and child's hot dog with fries. They did not bring American-style mustard with the hot dog (which was a regular size hot dog as you would expect), but apparently it is available, so be sure and ask for it if you want that. Lots of other condiments were provided, though, including ketchup, spicy mustard and mayonnaise--all in those little individual jars, two of each, in fact! They could save some money by only bringing one each of those for a single hot dog and small fries.
By the way, if it doesn't matter being 4 miles out of town, Bishop's Lodge is another possibility for those with dogs. While they 'prefer' them to be on the leash, they have LOTS of space and some grassy areas where you could actually play catch off the leash. We did that at the park near the Railyard, mentioned earlier. This trip, we enjoyed being within walking distance to the Plaza and lots of museums and galleries, as well as a variety of other restaurants if you don't want to dine at the hotel every meal. The only time we got in our car from arriving Sunday afternoon to leaving late Wednesday afternoon was for our trip up to Bishop's Lodge.
Shortly after arriving home, there was a survey in my email, and I received a very prompt and cordial response from management after completing it. The property manager said in his email response to me that he would look into the noise issue as well as the small, dry child's mac'n'cheese serving delivered by room service, and considering the excellent service during our stay, I'm thinking he actually will. All in all, superior service at this establishment takes it a notch above other hotels, and at the price we paid was well worth it. They did have a special deal going for NM residents, so our rate after including the valet parking and dog fee was $140/night plus taxes. I don't know that I would want to pay much more than that, though--maybe up to $200 per night would still be reasonable for the quality of their service, excellent attitude towards pets, and good room service (for me, only if the pool was open though).
Of note: After checkout, you can leave your car there for the rest of the day if you want to continue to see the sights or have lunch before taking off. At $24 per day valet parking, I would expect it to be this way, but we were happy there was no problem with us doing that.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.