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“Great find!” 4 of 5 stars
Review of Santa Fe Sage Inn

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Santa Fe Sage Inn
2.0 of 5 Hotel   |   725 Cerrillos Rd., Santa Fe, NM 87505   |  
Hotel amenities
Ranked #26 of 60 Hotels in Santa Fe
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great find!”
4 of 5 stars Reviewed January 22, 2011

I have never visited the Santa Fe area, so I had to rely on the written reviews of other Trip Advisor patrons - thanks for making me aware of this option! Thanks to your reviews, I did my research and found a fabulous deal.
We got off on the right found when I found the staff to be very helpful when I contacted them by phone to request a dark and quiet room - it got better when we finally arrived to check in. They made the entire process easy and painless.
The room was simple and clean, and considering that the hotel is right off the busy Cerrillos road, there was very little noise. We couldn't even hear our neighbors - we weren't sure that there was anyone else until we met them all at breakfast the next morning!
Their full breakfast was a pleasant surprise, with many options. The breakfast room is comfortable, and when it started getting crowded, they opened the conference room area so we wouldn't get squished. The gal who runs it ( and I am horrible with names, so I can't remember it! ) does a great job!
The hotel is very close to town, and if I hadn't been travelling with my mom, I would've done a lot more walking around and using the shuttle into the Plaza. It is very close to the Guadalupe and Railyard section of town as well. There is a Whole Foods right next door.
The upshot: I'll stay there again!

  • Stayed January 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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874 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
Denver, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2011

This is by far the best option for travelers on a budged who want to stay close to downtown. It's clean, quiet, safe, and well-maintained, yet the prices are affordable and it's a very nice walk to the plaza. I had no complaints about this hotel.

  • Stayed January 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CherylJohnson725, General Manager at Santa Fe Sage Inn, responded to this review, January 18, 2011
Thank you for staying with us and for the kind words! Our location can't be beat for the price and we pride ourselves on having a great staff who loves what they do. Our goal is to always enjoy each other and to enjoy our guests! See you next time you come to Santa Fe, we look forward to seeing you again!
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Albuquerque
2 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 2, 2011

While all of the staff at Sage Inn were very pleasant, I would like to make anyone considering making a reservation at Sage Inn aware of some of the things my husband and I experienced / observed:
(1) When we called to make our reservation, we were told by ‘Karen’ that Sage Inn’s advertised ‘Holiday Special’ was not in effect due to “the time of the year” which happened to be the Christmas Holiday. So now we have an advertised Holiday Special which is not offered on holidays. Karen insisted this was the case even after we reminded her that this special was advertised on Sage Inn’s website. Karen’s only response was that she was sorry that the website did not make it clearer when this Holiday Special was in effect. Considering that the weekend in question was the weekend of Christmas, my husband and I wondered what ‘Holiday Special’ really meant. However, since we were in need of a reasonably priced hotel within walking distance to the Railrunner—and since Sage Inn’s website made it seem like their amenities were more of an asset than they actually were--we called back to reserve a room. Fortunately for us, ‘Daniella’ answered the phone. She immediately gave us the ‘Holiday Special’ rate (she mentioned it without us having to say a word). This was a 20% savings per night, something we were relieved to have received considering the issues we became aware of during our stay. Note that Karen was also not aware of Sage Inn’s other advertised special which was listed on the Railrunner’s website.
(2) Daniella made it a point to inform us that we would be required to give 24-hours notice if we decided to cancel our reservation. So be aware of this policy.
(3) Check-in time is not until 4:00 p.m. The earliest they will allow you to check-in is 3:00 p.m., making it clear this would only be possible if they have available rooms (and they make you feel as if they are doing you a big favor by allowing you to check in before 4:00 p.m.). Since we arrived at 1:00 p.m., we had to find a way to kill two—possibly three--hours. The staff did allow us to leave our luggage in one of their offices, but it would have been nice to have been able to freshen up before we hit the town.
(4) The motel is just a step up from being classified a Motel 6. While our room was clean, it was very small and cramped. I had to move the chair next to the front door so that I would have room to place the iron, etc. It was obvious that during their remodeling that they had placed plywood around the sink to cover the space underneath it. They then did a cheap paint job to cover up this plywood.
(5) You enter the rooms from the outdoors. They claim to have 24-hour security; however, we never saw a security officer. The only reason I felt (a little) safer was because we asked for a room on the 2nd floor near the hotel lobby.
(6) We were given a room that was already occupied by someone else-which was only noticed when we opened the door & saw their belongings in the room. Fortunately, the person was not in the room undressing.
(7) We could never get the heating unit to stay at one temperature— at one moment it was too hot, 10 minutes later too cold; thus, I was continually having to re-adjust the temperature. I was up constantly throughout the night due to this out-of-date heating system.
(8) Their “Heart Healthy” breakfast is mostly processed bagels, waffles, muffins, sugary cereal and orange juice. The only fruit they provided was bruised green apples. They did have boiled eggs if you are interested in having protein for your breakfast. Getting your breakfast was a challenge as there were so many people packed in the small room they provided (half was blocked off due to a family reunion scheduled at all the wrong time). It took forever to get your high-carb “meal”.
(9) Note that the “Shuttle” is a compact van that barely seats six people uncomfortably. Also note that this so-called ‘free’ shuttle is not actually free, as it is expected that you tip the driver for each trip. This quickly added up to $20 for the 2 days we were there, as walking to the Plaza was not an option (it is not as close as they want you to believe it is), esp. if the weather is cold and windy, as it was in the early morning & evening hours. We also had to walk to and from the Railrunner Plaza twice, as the shuttle does not run until 10:00 a.m. and/or is busy giving others rides around town. The 2nd morning, we wanted to eat breakfast at a restaurant that actually did provide a Heart Healthy breakfast, and did not want to wait until 10:00 a.m. to do so. Since I am not used to the high altitude (nor the windy cold weather), this walk left me out-of-breath throughout the uphill walk to the restaurant.

We found out the hard way that you need to call Becky well in advance if you require a ride, as she is not able to prioritize her trips. She apparently also is unable to remember to pick you up, as she always requests that you call her back to remind her to do so (even if that is just 10 minutes down the road). Even though we called Becky thirty minutes before our train was to leave, we ended up having to run to the train station from the Sage Inn (with our luggage in tow) as Becky was unable to provide us with a ride, stating that she had to take a different group (with no deadline) to the Plaza first. When we told her we would miss the train if we waited the 15-20 minutes she stated it would take to drop off this group, and thus would have to walk to the train station (again, with our luggage in tow), her only response was ‘OK’ (she then turned her back on us and headed back to the van). In short, we were made to feel that we had to beg and grovel for a ride. Note that the Shuttle ride would have taken 2 mins round trip, whereas it took us 15 mins –running-- to get there, as we had to lug our luggage uphill. Had we known that Becky would not have been able to take us (all she had to do was tell us this when we called), we would have headed there earlier, resulting in a walk, instead of a run to make it to the train. We only had one minute to spare once we boarded the train. If we had missed this train, we would have had to wait 7 HOURS for the next train. Becky knew this but did not give a hoot. All she had to do was ask the next group if they could wait 2 minutes (since they were just going to the Plaza, we are certain they would not have minded), while she dropped us off at the train station. Unfortunately, she did not care to make the effort.

(9) Upon our arrival, the Sage Inn employees tried to sell us a $15 per person ‘Farlito Walk Tour’ along Canyon Road. This $15 fee covered the price for cookies, apple cider and a ride to Canyon Road. We were very relieved that we did not fall for this ‘rip-off event’, as the people who did were crammed—and I mean CRAMMED—into the small van for the drive over to Canyon Road. Note that this ride is already supposed to be part of Sage Inn’s ‘free’ shuttle route (which we took for free, plus tip). Afterwards, the Sage Inn allowed other guests, who had not shelled out $15, free access to the leftover cookies paid for by the other guests. Shame on them for taking advantage of their guests this way.

(10) When we tried to access the internet, it was down. When we called the front desk, they confirmed it was down, and that there was nothing they could do about it.

(11) You could never access the business center, as someone was always using it, (probably because the room internet access was unavailable).

(12) They claim to have new mattresses but the left side of the mattress was lower than the right, which made me feel like I was falling off the bed all night.

My suggestion is that, since you will end up spending money on a breakfast somewhere other than at the Sage Inn, and on tips for the ‘free’ Shuttle rides, that you spend a little more money for a hotel somewhere else in town. You will be glad you did so.

  • Stayed December 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CherylJohnson725, General Manager at Santa Fe Sage Inn, responded to this review, January 18, 2011
Thank you for your review! The best way for us to improve is to see ourselves through the eyes of our guests. Any comments whether good or not so good, is looked upon by us as an opportunity to create a better experience for our guests. I would like to apologize to you for not providing you with the stay at our hotel that you expected. Trip Advisor is a great forum for us to monitor and identify items in where we could do better. Your review has prompted us to look at the items you have mentioned to see where we can improve them. The next time you travel to Santa Fe, I would love the opportunity to buy you a cup of coffee and hear your thoughts on how we could do better in the future for all our guests. I hope to hear from you on your next trip, no matter where you stay!
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Rhode Island
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 2, 2011

The Sage Inn is fantastically located within walking distance of the railroad (which you can take from Albuquerque if you are flying in from there), the art galleries (which are located near the railroad and are somewhat off the "beaten path", and, most importantly, the Plaza. It has great percs in terms of its advertised "healthy breakfast", two computers in the main lounge, shuttle service within a two mile distance, and laundromat. The few downsides are the heating (which is very inconsistent and noisy) and the hot water issue. Some folks staying at the inn were ignorant of the fact that running the water for extended periods of time impacts the hot water use for others ( I had a very cold shower on one day). That being said, it is extremely low priced (I paid $63 a day except for Friday when the rates went up a bit) for the great, great location. Here are some suggestions for places to eat and see:
1) Maria's is a great restaurant within walking distance of the hotel- you must make a reservation or you will be in line for hours.
2) Epazote (which is is near the south end of the railroad station) is a very special place to eat. The chef gives personal attention to all customers and explains his dishes in detail. He makes a special mole nightly and the food is artistically placed and excellent. The cost is middling for a good restaurant.
3) Zia's (which is also near the railroad) appears to be a place where "regulars" go. The food is basic but good and well priced.
4) The Georgia O'Keefe Museum (near the Plaza) is a must see. We were lucky to have the opportunity for a docent to give a short lecture on her works- it was interactive and informative.
5) If you have a car, these are suggested day trips: one day to visit Taos and its many shops and galleries, Chimayo (place to purchase authentic weavings and rugs. You must see also the church of el santuario- a place where miracles are supposed to have and continue to take place, a day trip to Bandolier (I can't believe I climbed to the top of all those ladders!); it is beautiful and historical- a fantastic two-hour experience- along with a visit to Los Alamos (home of the Manhattan Project).

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CherylJohnson725, General Manager at Santa Fe Sage Inn, responded to this review, January 18, 2011
Thank you for the great referrals for the new traveler to Santa Fe! The Rail Runner is a brand new asset for Santa Fe! It has only been running for just over a year and makes for quite the easy and affordable travel option for the trip from Albuquerque to Santa Fe and back! The Railyard is located directly across the street from the Santa Fe Sage Inn and offers great events and restaurant opportunities all within walking distance. If you have traveled from Albuquerque and are staying with us, our "Sage Coach" shuttle can pick you up and bring you right to our front door. My apologies for the hot water problems you encounter when staying with us, there was a maintenance issue that has since been resolved and our hot water is once again plentiful! See you the next time you are in Santa Fe!
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Woodland Park, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 24, 2010

We love coming to the Sage Inn, the location and staff are wonderful. The rooms are clean and comfortable. The included breakfast in the beautiful Southwestern styled dining room always is a treat. It's fun to walk across the street to the weekend Flea Market and Artist's Fair and then be able to stroll downtown. The Sage Inn is the one we come to from Colorado each trip we make to Santa Fe. Here are our favorite "to do's" while we stay at the Sage Inn:

We HAVE to have a cup of Blue Corn Cafe and Brewary's roasted corn chipotle soup! You can also get 4 oz samples of their many beer varieties, really fun when you can't make up your mind!

Coloradans are crazy about Trader Joe's, this is the closest store location for us and we always include a shopping trip there. Also, kids will love a visit to Jackelope's huge market, spring through fall, to visit their prairie dog village while adults browse through the many different art, furniture and jewelry stalls.

Do plan to take in the Georgia O'Keefe Museum in Santa Fe, with two short films and a very diverse and fantastic collection of her works. Then, take a drive out to the town of Abiquiu and check out Ghost Ranch, where O'Keefe was so inspired and lived. You can day hike at Ghost Ranch and pick up a catalogue of their many workshops. You can study, paint, hike, write and more with one of their residential programs.

And if you are heading north, drive to Chimayo and see the Santuario de Chimayo, a place of stories of many miracles which will move you. If you have time, have lunch or dinner at the Rancho de Chimayo, a wonderful experience.

You can plan a great two-three night stay in Santa Fe, use the Sage Inn as your home base as we do!

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CherylJohnson725, General Manager at Santa Fe Sage Inn, responded to this review, January 18, 2011
To "Our Guest" in Colorado.....Thank you for the kind words! We love our repeat guests and look forward to every time they return to see us. We are working on having a 'repeat guest program' to show our appreciation for the wonderful partnership we have together. Keep your eye out for details within the near future. See you for your next stay!
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Philadelphia
Top Contributor
89 reviews 89 reviews
78 hotel reviews
Reviews in 74 cities Reviews in 74 cities
187 helpful votes 187 helpful votes
3 of 5 stars Reviewed December 18, 2010

When I booked, this place happened to have the cheapest rooms in Santa Fe and it wasn't as bad I thought it would be. The rooms are tiny and in need of refurbishment and think I had the same room as the reviewer who mentioned the imprint of an iron in the carpet. But, the beds were relatively comfortable and while the linens could never be called luxurious, they were clean and weren't falling apart just yet. There were some stray hairs in the bathroom and I wouldn't walk around barefoot in the room, but nothing too scary. The staff weren't especially friendly but they did do their jobs. Parking is included in their own lot as is a sparse continental breakfast. Free wifi worked well. The location isn't really walkable to the downtown area. Supposedly the hotel offers a shuttle service but didn't see anyone use it as everyone seemed to have their own car. Whole Foods is conveniently next door, their parking overflow lot abuts the hotel's parking lot. If not looking for extra amenities, this place isn't bad for a hot shower and a sleep.

  • Stayed December 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CherylJohnson725, General Manager at Santa Fe Sage Inn, responded to this review, January 18, 2011
Thank you for taking the time to write! I wanted to take a moment and thank you for letting me know about the iron mark on the carpet in your room. To give you an update, we identified the room and carpet and it has been replaced with a brand new carpet. My apologies for not having a perfect room for your stay. My hope is that you stay with us again in the room with the new carpet!
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Mechanicsburg, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2010

The Santa Fe Sage Inn is located just 7 blocks from the Plaza, which is an easy walk, but if you choose not to walk, the "Sage Coach" will take you to nearby attractions or pick you up when you want to return to the hotel. We never waited more than 5 minutes for the "Sage Coach" to respond to our requests. The drivers are friendly and are cautous drivers. The average sized rooms were the cleanest of any hotel I've visited. There were plenty of choices at the continental breakfast and the breakfast staff greeted us daily and kept the breakfast area clean and well stocked with food. Coffee, tea and hot chocolate are available at all times in the breakfast area. From the moment we checked in until the moment we checked out 2 weeks later, every staff member was friendly, courteous, and genuinely seemed to care about our comfort. This was my second visit to the Santa Fe Sage Inn and I plan to return again within the next year.

Stayed December 2010, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CherylJohnson725, General Manager at Santa Fe Sage Inn, responded to this review, January 18, 2011
We obviously have "The Best Guests in Santa Fe"! Thank you so much for taking the time to review our property. Our staff is definitely our best attribute. Taking care of our guests is something they love to do and it shows. Our "Sage Coach" runs daily and is free of charge on a first come, first serve basis and can take our guests anywhere within a 2 miles radius of the hotel. Our drivers are local and make excellent recommendations to places of interest. See you on your next visit!
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Additional Information about Santa Fe Sage Inn

Address: 725 Cerrillos Rd., Santa Fe, NM 87505
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Santa Fe
#23 Family Hotel in Santa Fe
#28 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Santa Fe Sage Inn 2*
Number of rooms: 151
Official Description (provided by the hotel):
The Santa Fe Sage Inn is an excellent choice for affordable lodging in downtown Santa Fe. The hotel offers 155 attractive, comfortable rooms with free amenities including a "Healthy Start" breakfast, exercise facility, guest laundry, wireless high-speed internet and downtown shuttle services. The Santa Fe Sage Inn is located only six blocks from the historic plaza and across the street from the Railyard Park dining and shopping district. ... more   less 
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Also Known As:
Santa Fe Sage Hotel Santa Fe
Sage Inn

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