I wanted a hotel that was close to the Santa Fe Indian Market that didn't cost $350+ a night and a friend told me about the Santa Fe Sage Inn.
When I pulled up, I noticed the McDonald's that my friend informed me about has been turned into a parking lot. This was a disappointment because instead of walking there to grab a salad when I was tired and hungry, I had to order a pizza or go back out and find someplace to pick up food.
I am still scratching my head on why they needed an extra parking lot because in the morning I couldn't walk in between 2 cars due to how small the spaces that cars were allowed to park in.
I arrived at 3:00pm and they told me that the room wouldn't be ready until 4:00pm so I ended up having to get in my leave for an hour because I didn't have a parking permit - this is something that they give you when you check in and not before even the room was paid for 3 out of 4 days of my stay.
Checking in was kind of rushed but considering the amount of people staying there for the weekend it was normal.
I requested and paid a refrigerator ($5.00 a night extra) when I made the reservations online only to find that the room did not have one so I called telling them that it wasn't there. 10 minutes later, this poor guy that couldn't have been more than 95 lbs wet was at my door carrying something that looked like it was found out of a city dump and dragged all the way to the hotel - one would think that they would have like new ones since there is an extra charge for it. 4 hours later the thing finally was cold enough so I was able to put my stuff in the fridge.
I also noticed a bad odor in the room and at first I dismissed it as being from that poor over worked guy that brought my fridge. I knew after a couple of hours that even with the window open and the fan going the smell wasn't from him. I later woke up in the middle of the night because the smell had gotten worse - by this time the window was closed and the air conditioner was running.
In the morning, the smell was so over powering that I was not able to even brush my teeth without having the urge to throw up. I went to the front desk and told them that there was something very wrong and I wanted a new room right away. I was told that there would be one ready until after 12:00pm and I could take a shower in a different room. The other room had the air conditioning unit half half sitting on the floor and the other half hanging on the wall by wires.
I pack up all my stuff, set it by the door and set off for the day.
On the sign out front, it said "Blocks to the Plaza". Unfortunately, somebody must have stole the 15 that should have been in the front of that saying. Let's just say that it was no fun walking back to the hotel after seeing the whole Indian Market in 90°F heat uphill.
Exhausted, I immediately go to the front desk and ask for the keys to the new room only to be asked if I had reservations. I ended up having to explain to 3 different people (the person I spoke with in the morning was no longer there) that my room smelled like rotten eggs, used running socks and dog urine mixed together and considering that I was paying over $150 a night that this was not acceptable.
They tried to give me the run around by saying that all the rooms were either in use or reserved. I raised my voice just enough so the people sitting in the lobby waiting to check in could hear me, informed them that I have paid well over $500 and didn't expect to sleep in a sewer. Apparently, they weren't that booked up that they couldn't find me another room just a couple of doors down in the same building which was a good thing because I ended up having to move all my luggage myself and that same poor guy showed up looking like he lost a couple of pounds had to pick up and move the fridge by hand again.
While walking to the ice machine later that evening, I seen that the room was occupied.
I don't know where the pictures of the pool that is shown on the website is from because it wasn't worth the walk. The layout was very poor because it was fenced in between some trees and the stairwell making it impossible to get any sunlight unless you were standing in the center of the pool. There were already 3 people in there (1 adult and 2 children) making it beyond it's capacity. The best way to describe it is to make that wading pool that was in the back yard when you were a kid and make it 3-1/2 ft. deep using concrete.
As I mentioned earlier, I had to prepay for 3 nights when I made a 4 day reservation and ended up paying for the 4th night along with the extra charges for the refrigerator. My keys stopped working after 3 nights meaning that I had to go to the front desk and get new keys - which I happened to find out that they were a a 1 time use only when I tried to open the door after using both keys once. Not very convenient at all.
The Complimentary Delux Continental Breakfast didn't offer the as many choices as stated on the website. The pastries and bagels were missing with stale donuts and muffins in the place. I didn't want to sit next to the TV that was so loud making it impossible hear my own thoughts, so I just grabbed a muffin and started walk through the lobby area only to be given a dirty look by one of the front desk staff. I remember thinking to myself that I didn't see any signs stating that food could not leave the eating area.
The Business Center picture that is shown on the website must have been staged because there was only a table in the middle of the lobby with 2 computers sitting there. All the other rooms surrounding the lobby were unkept open door offices. Anybody was able to walk in unnoticed and see the guests information on the computer if they had a desire to since nobody seemed to be in there most of the time (at least from all the different unwanted trips I had to make to the lobby).
The rooms were very small for the prices that they were charging. I stayed at a couple of different chain motels before and after staying at the Santa Fe Sage Inn and both of those rooms were at least twice the size for half the price with a like new cold refrigerator included.
After my stay, I found out that the normal rate starts at $95 a night but 2 weeks before the Santa Fe Indian Market, the rates are raised over 50% and don't go back to normal until a couple of weeks afterwards because most of the chain hotels are booked a year in advance without the inflated prices.
The next time I go to Santa Fe Indian Market, I will make my reservations with a chain hotel that doesn't require 3/4 of the payment up front for 50% of what it cost to stay at the Santa Fe Sage Inn.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.