Dear Sheryl- Hotel Manager,
I checked out this morning. I spoke with Elizabeth at the counter. I explained two of my concerns. The handicap reserved space was being used the entire weekend by a silver Mercedes Benz AMG without proper handicap identification. Where I come from, this is a $371 fine for a car to be parked in a handicap parking space without the proper ID. Obviously, none of your employees noticed it and did anything about it, even though the car was parked in that spot Thursday, Friday, Saturday and Sunday.
Second, I brought my pet along on this trip. I was given Room #137.
The room smelly, dirty and noisy- unlike all the rooms I have stayed before. I was awakened every night by people banging the car doors and gathering in front of my room to talk at 3:00 AM in the morning, both Friday and Saturday nights.
I have been staying at your hotel at least once a month for the last six months. I have had rooms facing the parking lot on the first floor, but I have never experienced being awakened in the middle of the night for two consecutive nights. And none of the previous rooms were as dirty and as noisy as this one.
While explaining this to Elizabeth, not once did she raised her head to look at me nor did she at least say "I am sorry for the inconvenience". She just kept typing away on the computer doing whatever she was doing when I walked in. It was the rudest thing anyone in a hotel environment has ever done to me. I was not asking for anything other than for you to be aware of the problems, to acknowledge it and to provide some form of comfort that you understand the problem and will do something about it. Basic hospitality is a must in your business if you want people to keep coming back. I explained to her that if that room is the only one available for people with pets, that I would never stay in your hotel again- and I mean that.
I travel with my pet a lot, and I have never encountered hotels being prejudiced towards people with pets, and also I have never experienced the lack of basic hospitality and care that people at the front desk are meant to have- as your employee Elizabeth showed this morning. I have stayed in five star hotels and cheap motels and I have never experienced this. I understand that The Santa Fe Sage Inn is not a Five Star accommodation, but if you accept people with pets, then these customers must be given equal treatment and must not be forced into staying in a smelly, noisy and dirty rooms. For your information, not all pets are a nuisance.
And you must make your front desk staff- particularly Elizabeth- give customers the care and attention stop being rude and careless. Perhaps you should train your employees to do their job in a way they are supposed to if you would like to have people come back.
- Also Known As:
- Santa Fe Sage Hotel Santa Fe
- Santa Fe Sage Hotel
- Sage Inn
- Official Description (provided by the hotel):
- The Santa Fe Sage Inn is an excellent choice for affordable lodging in downtown Santa Fe. The hotel offers 155 attractive, comfortable rooms with free amenities including a “Healthy Start” breakfast, exercise facility, guest laundry, parking, wireless high-speed internet and downtown shuttle services. The Santa Fe Sage Inn is located only six blocks from the historic plaza and across the street from the Railyard Park dining and shopping district. ... more less
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