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“feels like living and sleeping in the lap of Luxury!” 4 of 5 stars
Review of BEST WESTERN PLUS Inn of Santa Fe

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BEST WESTERN PLUS Inn of Santa Fe
2.5 of 5 Hotel   |   3650 Cerrillos Road, Santa Fe, NM 87507   |  
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Ranked #25 of 60 Hotels in Santa Fe
Texas
Top Contributor
78 reviews 78 reviews
34 hotel reviews
64 helpful votes 64 helpful votes
“feels like living and sleeping in the lap of Luxury!”
4 of 5 stars Reviewed November 7, 2010

Wow, Hotel had gone through a multi-million dollar renovation, hotel is small but the rooms are fantastic. I paid a little more and got the king-size room with hot-tub in the room, Greatness! Service is comparable to most of the Best westerns I had stayed previously, functional and nice. Look forward to coming back to visit.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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501 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Glendale, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 7, 2010

We spent two nights at Best Western Inn in Santa Fe. The decor is a real treat. Not the usual "cookie cutter " decor. It is completely Southwestern, including the whirlpool and pool area. All the employees are sincerely friendly and helpful; especially Megan Martinez who checked us in and the gentleman at the desk in the evening (sorry I forgot his name). The bed was extremely comfortable. The paintings and artwork in the hotel, as well as in our room was beautiful. We had a delightful stay and will definitely be back.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kellygman, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, November 15, 2010
Thank you for your recent review of the Best Western Inn of Santa Fe on Trip Advisor. We appreciate your response, and strive to do everything we can to make each and every one of our guest's experiences pleasurable.
We ask that the next time your lodging needs finds you in the Santa Fe, New Mexico area, please stay with us again!
Thank you,
Kathy Sechrist
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oklahoma
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 23, 2010

Updated room with new comfy beds. Pretty decor. Needs vacuumed in the hard to reach spots against the walls but other than that it was great! We will definitely stay there again. Would like to have a better breakfast selection. Also it was pet friendly with no charge!!!

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kellygman, Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, November 5, 2010
Thank you for your recent review of the Best Western Inn of Santa Fe. We always appreciate the candid responses from our guests.
We will take your comments and suggestions to heart. Please know that my staff and I will focus on those suggestions to make everyone's stay as comfortable and pleasant as it can be.
Thank you again and we look forward to seeing you again on another trip to wonderful Santa Fe!
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Longmont
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 11, 2010

We were very happy with our accommodations here in Santa Fe. The room was very clean. It was truly a non-smoking room with no residual smells of any kind. We had asked for a room with 2 queen beds and a sofa sleeper. The sofa sleeper did not have sheets but the staff was very quick to deliver them when we asked. Check in and check out were very easy. This hotel is about 5 miles to the down town which was not a problem for us and the woman at the check in was very happy to help us find restaurants that suited our needs. We took her up on her suggestions and were very pleased. Over all we were very satisfied with our stay.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kellygman, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, November 5, 2010
Thank you for your review of the Best Western Inn of Santa Fe. We appreciate your response and try to make each and every guest experience a pleasant one.
When making accomodations in Santa Fe again, we would love for you to stay with us again!
We will do the best we can to exceed your expectations!
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North Carolina
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 10, 2010

We had stayed at this Best Western on Cerrillos Road a few times in the past and always thought it was a pretty nice hotel. We were thrilled when we checked into our King suite this time and found that the hotel has been completely renovated. The room we had was just beautiful and super clean. We had a great balcony with a table and chairs. The king bed was so comfortable that we both slept soundly. The gentleman at the desk when we checked in was friendly and funny and they have a beautiful indoor pool.

The only problem we had was the air conditioner began turning off in the middle of the night. We opened the sliding door to our balcony and had plenty of cool air. The next morning we notified the front desk of the problem and while we were out for the day, they came and fixed whatever the problem was and the next night the air conditioner worked perfectly.

The location is not within walking distance of the plaza, but the price of the room was nowhere near as high as rooms around the plaza either. If you're looking for a beautiful room at a great price and don't mind driving to the plaza or anywhere else you want to visit, I would highly recommend this Best Western.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kellygman, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, November 5, 2010
Thank you for your recent review of the Best Western Inn of Santa Fe. We are extremely proud of our 1.5 million dollar renovation and find that our property mirrors the decor' of the beautiful properties on the plaza, without the plaza pricing!
My staff and I try to exceed our guest's expectations. I am glad we were able to take care of the small issues you had while staying with us, and ask that the next time your travels bring you to Santa Fe, please think of us again!
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Denver, Colorado
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 7, 2010

We stayed here on a road trip from Phoenix back to our home in Denver. It was a random pick from our AAA trip book and it was good. The front desk woman was very helpful and gave us a great recommendation for a local Mexican restaurant frequented by the locals. The bed was comfortable. The rooms and halls were very clean and the rooms were nicely appointed. The breakfast, typical cold fare, was no great shakes, but what the heck it was free. I would stay here again.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 22, 2010

Older Best Western recently redecorated. Small room, small bath, no room to spread things out. Tube lacked grab bar, really low toilet. Old TV. Dogs allowed, actually saw one poop in hallway. I usually try and stay away from hotels that allow pets for that reason. Imagine whats on the carpet in your room? Anyway, didn't see any bed bugs. I usually carefully inspect before I bring my luggage in. Only stayed two nights and went back to Los Alamos where we were previously. When you make reservation ask for room away from the road. Lots of traffic, but our room was at the back and quiet. The bed was fairly new however the sheets and towels were thin and one pillow case was stained. The breakfast was not as good as Holiday Inn Express, which I usually prefer; the breakfast room too small for the crowd. They need to clean up the back door area, stuff spilled on walk, old door doesn't open automatically for walking in w/ luggage

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaveWollmanSr, Regional Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, September 24, 2010
I want to thank you for taking the time to post a review on TripAdvisor. I appreciate your candor and helpful comments. We will use your comments to improve our product and service. The next time you are in the Santa Fe area ask to see on of our deluxe rooms or suites. They have more living area to spread out. Thanks again for the review, take care.
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Additional Information about BEST WESTERN PLUS Inn of Santa Fe

Address: 3650 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Santa Fe
#20 Family Hotel in Santa Fe
#26 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn of Santa Fe 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The BW Inn of Santa Fe has completed a $1.5 million dollar renovation of it's exterior, public areas, and all 95 rooms. Our new decor has a southwestern flair w/ all three floors rooms having a different color scheme. We are also a 100% non-smoking facility. We have 16 suites including 2 family suites and some with balconies. ... more   less 
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Also Known As:
Best Western Plus Inn Of Santa Fe Hotel Santa Fe
Santa Fe Best Western

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