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“Room and service good but not wonderful” 4 of 5 stars
Review of BEST WESTERN PLUS Inn of Santa Fe

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BEST WESTERN PLUS Inn of Santa Fe
2.5 of 5 Hotel   |   3650 Cerrillos Road, Santa Fe, NM 87507   |  
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Ranked #29 of 60 Hotels in Santa Fe
phoenix, United States
1 review
5 helpful votes 5 helpful votes
“Room and service good but not wonderful”
4 of 5 stars Reviewed June 8, 2014

Bed was not comfortable; way too soft for my husband and myself. No assistance in the breakfast room. Breakfast ok. Room was clean. The air conditional was very noisy! Good location; close to downtown and shopping.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, June 10, 2014
Kathy B,

Thank you Kathy for taking the time to post a review. While I was pleased at your ratings for our property, I have spoken with my breakfast staff about increased interaction with our guests and making sure they are restocking items as needed. Due to the fact that our kitchen is not attached to our breakfast area it can give the perception of absence. Please consider choosing us again upon your next visit.
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299 reviews from our community

Traveler rating
    99
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • French first
  • German first
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  • Spanish first
  • Any
English first
Loveland, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 5, 2014

We stayed at this hotel to be close to family members in town. The staff was very helpful, the breakfast was well stocked, with good variety and the ladies kept the food coming and the tables clean. The pool and hot tub were very enjoyable. Grandkids spent couple of nights with us and staff was very gracious about them using pool.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, June 10, 2014
Dear Janet G,

Thank you for your recent review. I am so happy you were able to spend some time with your grand kids while visiting. I am also pleased to share with my staff your kind comments. I do hope you will return to our beautiful city and please consider returning to the Best Western Plus Inn of Santa Fe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 5, 2014

Very comfortable and enjoyable stay. Room was very clean and staff very helpful. Breakfast was good and plenty. Attractions no more then 10 min. away. Pet friendly, accommodating staff. If we travel back this way again, will not hesitate staying here again. Will also recommend to friends and family.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, June 10, 2014
Dear Linda E,

Thank you for such a kind review regarding your recent stay. We work hard to meet and exceed our guest expectations. It appears in this case we did very well. I know you have many choices in places to stay and thank you again for allowing us the pleasure of serving you. We look forward to seeing you again upon your next visit.
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Henderson, Nevada
Top Contributor
262 reviews 262 reviews
124 hotel reviews
Reviews in 87 cities Reviews in 87 cities
265 helpful votes 265 helpful votes
3 of 5 stars Reviewed June 2, 2014

Santa Fe is the oldest city in the West, and many of the buildings from its origin are still standing. But in staying at this BW you feel like you're on just any other bland strip highway running through town heading into oblivion. Cerrillos Road is not an ideal location for those visiting here pursuing art or spirituality. It's a busy roadway, offering late night traffic noise, as well as occasional speed traps for exceeding 45. And the hotel staff can't seem to put up with the housekeeping demand when they have a full house. And though there are just enough parking spaces, it gets pretty tight. The front desk staff are very apologetic, but really don't know how to make the effort to correct the slack service. Maybe bring your own set of extra towels or your favorite toiletries. Don't depend on them to supply. If you do stay here, the breakfast is O,K. but the eating room is small. The lobby has a nice-sized lounge area that can take the overflow. There's also a computer for guest use, but the printer might not work. Check first. Bus #2 stops on the street front and goes to the Railyard and downtown. No need to drive to these locations. If you want to go to Museum Hill, which I recommend as a day trip, you can make the transfer downtown. Easy. There are restaurants and malls nearby the motel, but you'll probably want to drive through to see all the shopping and eateries available. the signage is somewhat lacking. The rooms are nicely decorated. But, like I said, you might be paying for service you're not going to get.

Stayed May 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, June 10, 2014
Dear Zoom,

Thank you for your recent review. I can see from your amount of reviews that you are a very seasoned traveler. I apologize for not meeting your expectations and I assure you we will continue to work hard to improve in all areas. Thank you again for choosing our hotel and submitting your review.
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Dallas, TX, United States
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 1, 2014

Thank you for making our stay a worry free and fun adventure. We stayed in their jacuzzi suite.....it was clean and very comfortable. The breakfast was the same as other hotel we've stayed....very nice with juices, coffee, toast, muffins, cereal, waffles, eggs & sausage. It would be nice if breakfast was offered to 10 am instead of just 9 on the week days. The bed was very wonderful. It was an excellent value and we would definitely stay there again. Just a note that the hotel is located approximately 10 mins drive to downtown...not a problem for us, but may be a consideration to someone else.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, June 10, 2014
Dear Mary C,

A big "Thank You" for this very pleasing review. My staff and I will continue to work hard so that each and everyone of our guests has a wonderful experience. I hope you enjoyed your visit here and extend a welcome back upon your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killeen, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 31, 2014

This was a pleasure trip to New Mexico which my husband and I were able to enjoy very much. The entire hotel staff went out of their way to help you. The rooms were always clean and the beds always made. Staff was able to give advice to places to see and things to do along with the directions of how to get there. We count on going back because there is so much more to see and do. I would not stay at any other hotel than the Best Western Plus Inn of Santa Fe.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, June 10, 2014
Dear Art C,

Thank you so much for such a kind and helpful review. It is always so pleasing to read these great reviews. I like to share all of them with my staff and it truly does give us a sense of fulfillment when we earn such high marks. Please make sure you consider us upon your visit.
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White Bear Lake, Minnesota
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 29, 2014

This property has a great southwest decor. The room was clean and very comfortable. We really enjoyed the location and the nearby food choices. It is a bit off of the freeway but is on and main road and easy acess.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, June 10, 2014
Dear WhiteBearWilt,

Thank you for taking the time to submit a review on your recent stay with us at the Best Western Plus Inn of Santa Fe. It is my pleasure to know that you had a pleasant stay and an enjoyable trip. We look forward to serving you again on your next visit to our great city of Santa Fe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn of Santa Fe

Address: 3650 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Santa Fe
#30 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn of Santa Fe 2.5*
Official Description (provided by the hotel):
The BW Inn of Santa Fe has completed a $1.5 million dollar renovation of it's exterior, public areas, and all 95 rooms. Our new decor has a southwestern flair w/ all three floors rooms having a different color scheme. We are also a 100% non-smoking facility. We have 16 suites including 2 family suites and some with balconies. ... more   less 
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Also Known As:
Best Western Plus Inn Of Santa Fe Hotel Santa Fe
Santa Fe Best Western

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