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“Poor Western” 2 of 5 stars
Review of BEST WESTERN PLUS Inn of Santa Fe

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BEST WESTERN PLUS Inn of Santa Fe
2.5 of 5 Hotel   |   3650 Cerrillos Road, Santa Fe, NM 87507   |  
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Ranked #26 of 60 Hotels in Santa Fe
Arizona
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
“Poor Western”
2 of 5 stars Reviewed January 18, 2013

Not very good for the chain. The neighborhood is a bit sketchy, but the hotel row here is a good middle stop betweeen Phoenix and Denver. The hotel itself is pretty poor even for a crash space. The key card dosen't even work for the door to the lobby. Avoid this place if you can, but it is clean enough I guess.

  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, February 1, 2013
Dear MJB25,

Thank you for taking the time to place a review on trip advisor. I would like to apologize for any short comings that may have occured during your visit. The outside key card reader has been fixed since your visit and I can assure you that this area of town is very safe to you and other travelers aswell. If you would like to discuss any specifics please feel free to contact me directly. Thank you again for choosing the Best Western Plus Inn of Santa Fe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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501 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
Rochester Hills, MI
Top Contributor
123 reviews 123 reviews
38 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed January 12, 2013

A bit out of the center of town, but the prices are lower than the in-town places also. It was clean, comfortable, and has a decent breakfast area. They seemed to be able to keep up with the breakfast crowd, and the place was full two of the three nights we were there. The food service line is a bit awkward, but that probably is due to the layout of the room.

A very nice lounge area, comfortable and large. One could come here to read if your roommate was watching TV or sleeping.

Another situation where the used amenities and supplies were not always replaced. When I have to pay full rate for three nights, I would like three nights of amenities and coffee.

The pets on the first floor can be noisy - we were on the second floor and could hear quite clearly the dog who was not happy about being closed in a room on the first floor.

But not a bad value for the money.

Room Tip: Wach out for the first floor rooms where pets are allowed.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, February 1, 2013
Dear Tenormary,

Thank you for taking the time to provide a review on trip advisor. While it appears that you enjoyed your stay, it does look like there were a few things that we may have missed. For this please accept my apology as i have reviewed this with my staff and can assure that thanks to your comments, this will not be an issue in the future. I hope you enjoyed your visit to our beautiful city and should you return, please keep us in mind.
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California
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 8, 2013

The rooms were clean, comfortable and very attractive. The staff was friendly, but totally unprepared for a busy holiday crowd. The pool, spa, and gym facilities were totally neglected, with trash, dirty towels everywhere, ran out of food for breakfast very early, a poorly managed facility, I will not stay there again.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, February 1, 2013
Dear SeniorDesignsCA,

I would like to thank you for your detailed and honest review on trip advisor. As General Manager all of these reviews allow me a road map to follow in providing exceptional service and product. It does look that in this case we have failed in our quest to meet much less exceed your expectations. Please accept my sincerest apology in regards to some of the challenges faced during your stay. And be assured that these comments are taken very serious so that these things do not happen again in the future. I do hope that you will find time to contact me directly should you travel through Santa Fe again. Thank you again for staying with us and thank you for your understanding in this matter.
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Albuquerque, New Mexico
Top Contributor
64 reviews 64 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 29, 2012

We originally picked this hotel to redeem points. However, we found we did not have enough points for the hotel, but decided to reserve a room anyway. Our experience with Santa Fe hotels is spotty--many are highly overrated and very bad values. We drove up to the relatively plain looking hotel, wondering what was in store. Check-in was efficient and staff were friendly and helpful. When we went to our room, we were amazed. We were expecting a very plain, simple room because of the low price. The room was actually a mini-suite with a sitting room with couch, chair, desk and new flat screen TV. And, also a microwave and refrigerator. The next room was the bathroom, dressing area. Then, the third room was the bedroom with a king size bed and another new flat screen TV. Everything was very new and modern and very clean. And...breakfast is included! At these rates? In Santa Fe? Unbelievable! Of course, there are a few tiny warts. The hotel is on Cerillos Road, and that street is pretty busy until relatively late at night. If traffic noise bothers you (it doesn't bother me), then you may wish to request a room away from the street. Also, the breakfast room did not seem to be up to the number of guests. The hotel is also quite a way from the Santa Fe Plaza, so if that is your real destination, you may not be too pleased with the location. However, it is right in the middle of the main shopping area of Santa Fe. That's it--everything else was perfect. This hotel is one of the best values we have seen anywhere.

Room Tip: Ask for a room away from the street if you are sensitive ti traffic noise.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, February 1, 2013
Dear Thegeese,

Your recent review on trip advisor was very detailed and all of our team members were excited to share in your thoughts. We are so pleased that we were able to exceed your expectations while you were visiting our beautiful city. I do hope that should you visit again, you will choose our hotel once more. Thank you again for your review.
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colorado
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 2, 2012

A newly nicely redorated hotel, good value. Room is good but doors close loudly. Twice I sat up in bed because I thought someone had entered our room...someone coughed in the hallway and again it sounded like he was in our room. If you do not have a pet DO NOT stay on the first floor or you will suffer dogs barking and howling for hours.
We had breakfast at hotel the first time and chose to go to out for breakfast second day. Although, incuded, it is just the basic stuff, if you are on a budget and in a hurry it will be OK.
Staff is good.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, February 1, 2013
Dear Gespittler,

I would like to thank you for your recent stay at the Best Western Plus Inn of Santa Fe. I hope your review will help other travelers in their search for lodging in Santa Fe. I would like to apologize for any discomfort you may have experienced due to pets in other rooms. We will make a much more concerted effort to seperate those with and without animals so that this kind of thing can be avoided. I do hope that you will stay with us again in the future. It is always our mission to exceed the expectations of our guests.
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Woodland Park, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 28, 2012

We stayed here 2 nights and 1 more night on our return trip. The room was clean, roomy and comfortable. My only concern was that there was not really a suitable place to walk our dog in the morning but the Best Western is located not far from the Santa Fe dog park. Affordable, wonderful staff and more than sufficient breakfast. Will not hesitate to stay here again.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, February 1, 2013
Dear Mary24bhOZ,

Thank you for your recent stay and the comments provided on Trip Advisor. I was very pleased that we were able to provide the service and product that you were looking for. I hope you enjoyed your time here in Santa Fe and should you return, please choose the Best Western Plus Inn of Santa Fe to meet your lodging needs.
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Florence
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 28, 2012

My husband and I stayed just one night. The location is good; not too far off the I-25 and a few miles from Old Town Plaza. The room was clean, comfy, and not too small. The walls are a little thin as many hotels are, and we thought the rooms doors were quite loud if they were allowed to close without assistance. All in all, it's a good value for a short stay.

Room Tip: The further back from the busy street, the quieter the room will be.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, February 1, 2013
Dear Gailzmarie,

Thank you for your recent stay at the Best Western Plus Inn of Santa fe. Your comments have been shared with my staff as we were pleased that you wrote such a nice review. We work very hard to ensure that all guest stays are not only met but exceeded. I do hope that you choose to stay with us should you return to our beautiful city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn of Santa Fe

Address: 3650 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Santa Fe
#20 Family Hotel in Santa Fe
#27 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn of Santa Fe 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The BW Inn of Santa Fe has completed a $1.5 million dollar renovation of it's exterior, public areas, and all 95 rooms. Our new decor has a southwestern flair w/ all three floors rooms having a different color scheme. We are also a 100% non-smoking facility. We have 16 suites including 2 family suites and some with balconies. ... more   less 
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Also Known As:
Best Western Plus Inn Of Santa Fe Hotel Santa Fe
Santa Fe Best Western

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